LEXUS Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. WHEN THE VEHICLE WAS STARTED, THE LOW TIRE PRESSURE WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (WILKIE LEXUS IN ARDMORE, PA, 610-365-1271) FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED BECAUSE THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. ADDITIONALLY, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE DEALER AND THE MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000. PARTS DISTRIBUTION DISCONNECT.

BRAKES TOTALLY FAILED WHILE DESCENDING A STEEP INCLINE ON A CITY/ STATE HIGHWAY CAUSING LOSS OF CONTROL AND IMPACT WITH A TREE. AIR BAGS FAILED TO DEPLOY.

TL* THE CONTACT OWNS A 2005 LEXUS LX470. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V065000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FLOW LEXUS OF GREENSBORO (825 NORWALK ST, GREENSBORO, NC 27407 (336) 217-5400) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL WHILE THE RECALL LETTER WAS UNDATED, I RECEIVED IT IN JANUARY 2017 OR AT THE LATEST, EARLY FEBRUARY 2017. I CHECKED WITH TWO LEXUS DEALERSHIPS ON MARCH 20, 2017, ONLY TO BE TOLD THAT THEY WERE WORKING ON 2010 MODELS AND THAT I WOULD BE NOTIFIED WHEN PARTS WERE AVAILABLE FOR MY MODEL LEXUS. FOR 8 MONTHS I HAVE AVOIDED HAVING PASSENGERS IN THE FRONT SEAT. THAT IS A LONG TIME. THERE IS SOME FOOT-DRAGGING ON THE PART OF TAKATA OR LEXUS OR BOTH. WHAT CAN BE DONE TO EXPEDITE REPLACEMENT OF THE AIRBAG?

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF LOUISVILLE (2400 BLANKENBAKER PKWY, LOUISVILLE, KY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL I PURCHASED THIS VEHICLE TWO YEARS AGO AS OF DECEMBER 2017. I HAVE AS OF YET HAD THIS AIRBAG REPLACED. WHEN I CALL THE DEALER; TOM WILLIAMS LEXUS THEY DO NOT RETURN PHONE CALLS. I NEED TO KNOW WHEN AND IF THEY WILL REPLACE THIS AIRBAG

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT CALLED NALLEY LEXUS (2750 COBB PKWY SE, SMYRNA, GA 30080) AND WAS ADVISED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

RE MY 2007 LEXUS ES 350 VIN # [XXX] & A NATIONAL RECALL ISSUED. I HAVE OWNED THIS VEHICLE FOR A YEAR & A HALF, AND DURING THAT TIME, WE EXPERIENCED AN ISSUE WITH THE DASH WHERE IT WAS MELTY, STICKY, &HAD MAJOR ISSUES. RECENTLY, I WAS AN INTERIOR SHOP, HAVING A SEAR REPAIRED, AND THEY MADE ME AWARE OF A RECALL FOR THE DASHBOARDS. I CONTACTED MY LOCAL LEXUS DEALERSHIP, LEXUS OF AUSTIN, IN JUNE 2017, AND THEY TOLD ME THAT I HAD MISSED THE NATIONAL RECALL DEADLINE BY THREE WEEKS AND WERE NO LONGER REPAIRING THOSE. AS I WAS DEFINITELY HAVING AN ISSUE WITH THIS DURING THE WARRANTY RECALL TERM, I AM ASKING THAT THIS BE TAKEN CARE OF UNDER THE RECALL WARRANTY. I CONTACTED LEXUS OF AUSTIN &DISCUSSED THIS, THEY WERE VERY ABRUPT &NOT VERY HELPFUL, & TOLD ME I SHOULD HAVE GOTTEN IT IN EARLIER. WHEN I TOLD HIM I WAS NOT MADE AWARE OF THIS EARLIER, HE SAID THAT I HAD NOT HAD MY CAR AT THEIR DEALERSHIP, SO THEY WOULDN'T HAVE KNOWN HOW TO CONTACT ME. I TAKE ISSUE WITH THIS FACT, AS I'VE OWNED SEVERAL OTHER MAKES OF VEHICLES, IN WHICH THERE HAVE BEEN WARRANTY RECALLS, IN WHICH THE VEHICLE MANUFACTURER HAS CONTACTED ME BY MAIL, UTILIZING VEHICLE REGISTRATION INFORMATION, AS THOSE VEHICLES HAD NEVER BEEN AT THEIR DEALERSHIPS EITHER. THE VEHICLE'S DASH IS STICKY &MELTING, &HAS DEVELOPED A SHEEN TO IT, &WHEN DRIVING IN THE SUNLIGHT, IT PRODUCES A REFLECTION ON THE WINDSHIELD, OBSTRUCTING VIEWS AND DISTRACTING THE DRIVER?S EYE. THIS IS NOT JUST A COSMETIC ISSUE, BUT A SAFETY ISSUE. LEXUS IS HELD IN THE HIGHEST ESTEEM IN THE AUTOMOTIVE COMMUNITY, & I'VE HEARD NOTHING BUT GOOD THINGS - BUT THAT HAS NOT BEEN MY EXPERIENCE. I WANT TO HANDLE THIS DIRECTLY THROUGH THE WARRANTY RECALL, RATHER THAN AN ATTORNEY &SEEKING LITIGATION. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TAKATA RECALL. UNACCEPTABLE WAIT TIME FOR REMEDY (REPLACEMENT.) IN OUR PRESENT HOME STATE OF FLORIDA, ANOTHER(!!) FLORIDIAN HAS DIED -- THIS TIME, A 34YR OLD WOMAN, 07.28.2017. DURING THE MANDATORY HURRICANE EVACUATION, OUR FAMILY WAS FORCED TO USE OUR FRONT PASSENGER SEAT. THANK G-D NOTHING HAPPENED, BUT THIS CORRECTIVE PERIOD IS GONE ON TOO LONG. WE HAVE BEEN WAITING MONTHS FOR RESOLUTION -- AND ALL WE ARE TOLD IS THAT THE NECESSARY PART IS UNAVAILABLE AND TO WAIT LONGER -- AND IN THE INTERIM PLACE OUR FAMILY IN A POTENTIALLY DEADLY SITUATION. WHAT IS IT GOING TO TAKE TO GET THE REPLACEMENT AIR BAG?! DOES SOMEONE'S TEENAGE CHILD HAVE TO DIE DURING A MANDATORY EVACUATION IN ORDER FOR RESOLUTION TO HAPPEN?! I AM TIRED OF BEING PATIENT. PLEASE, SOMEONE EXPLAIN THE LACK OF APPARENT URGENCY. HOW MANY MORE PEOPLE NEED TO DIE? THE DEATH TOLL ESTIMATE IS NOW 19. HOW MANY MORE PEOPLE NEED TO DIE BEFORE THE REST OF US GET ANSWERS?!?!