LEXUS Complaints

CAR FIRST MADE A RATTLING SOUND,THEN OIL STARTED LEAKING FROM THE OIL COOLER,WHEN STARTING THE VEHICLE THIS HAPPENED

HAVE CONTACTED LEXUS OF LOUISVILLE, KY NUMEROUS TIMES SINCE 6-1-17 AND THEY ARE DRAGGING THEIR FEET, TELLING ME THEY DON'T HAVE THE PARTS TO REPAIR MY CAR. THIS IS AN ACTIVE SAFETY RECALL AND A DANGER TO ME AS I HAVE TO USE THIS VEHICLE.0

FRONT PASSENGER AIRBAG COVER APPEARS TO BE SEPARATED ALONG THE SEAM NEAR WINDSHIELD ON DASHBOARD AND THERE IS A WIDER GAP ON THAT SIDE VS THE SIDE CLOSEST PASSENGER. I'VE NOT SEEN THIS BEFORE IN ANY OF MY OTHER LEXUS VEHICLES AND IT'S CAUSE FOR CONCERN OF SAFETY AS A RESULT.

DASH HAS STARTED TO GET STICKEY AND SHINEY WHICH REFLECTS OFF THE WINDSHIELD MAKING IT IMPOSSIBLE TO SEE THE ROAD IN FRONT OF THE AUTOMOBILE , THIS IS ESPECIALLY DANGERIOUS IN SUNLIGHT OR BRIGHT STREETLIGHT THIS CONDITION HAS PROGRESSIVELY WORSE OVER TIME!

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (LEXUS OF TACOMA AT FIFE, 1708 40TH AVE CT E, FIFE, WA, 253-922-7100) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THIS IS AN ADDENDUM TO MY PREVIOUS COMPLAINT NUMBER 11021722 REGARDING MALFUNCTION OF BLIND SPOT MONITORS AS I NEGLECTED TO INCLUDE THE HISTORY I HAVE HAD WITH THE DEALER. I HAVE TAKEN THE VEHICLE BACK TO THE DEALER NO LESS THAN 4 TIMES. INITIALLY THEY ACKNOWLEDGED THE PROBLEM (TECHNICIAN RODE WITH ME) BUT COULD NOT RESOLVE IT. THEY ADMIT THAT OTHER CARS OF THIS MODEL ARE EXHIBITING THE SAME PROBLEM. NOW THEY ARE TELLING ME THAT LEXUS HAS MADE A "PLATFORM" CHANGE TO THE SYSTEM. I FIND IT DIFFICULT TO BELIEVE THAT A MANUFACTURER WOULD INTENTIONALLY CHANGE A SYSTEM TO MAKE IT UNRELIABLE. HAVING A SAFETY SYSTEM THAT ONLY WORKS ABOUT HALF THE TIME IS EXTREMELY DANGEROUS.

2007 LEXUS 350ES. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR PASSENGER SIDE AIRBAGS RECALL NOTICES. *LD THE CONSUMER STATED THE RECALL REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME. UPDATED 09/06/2017*JS

TL* THE CONTACT OWNS A 2007 LEXUS IS 350. WHILE DRIVING 30 MPH, THE VEHICLE VIBRATED SIGNIFICANTLY. THE CONTACT MANAGED TO PULL THE VEHICLE OVER BEFORE IT STALLED. ALSO, THE CHECK ENGINE, BATTERY, AND VSC WARNING INDICATORS ILLUMINATED. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (LEXUS OF PLEASANTON, 4345 ROSEWOOD DR, PLEASANTON, CA, 94588) WHERE IT WAS DIAGNOSED THAT THE ENGINE VALVE SPRINGS FAILED AND A PIECE OF THE VALVE SPRING FRACTURED. THE VALVE SPRING FELL INTO THE CYLINDER HEAD AND DAMAGED THE SHORT BLOCK WHERE THE PISTONS WERE CONNECTED, ALONG WITH AN OIL LEAK TO THE SPARK PLUGS. THE VALVE SPRING AND SHORT BLOCK NEEDED TO BE REPLACED AND THE CYLINDERS RESURFACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 10V309000 (ENGINE) FOR THE ENGINE VALVE SPRINGS IN JULY OF 2017 BY THE DEALER (LEXUS OF CONCORD, 2001 MARKET ST, CONCORD, CA,94520); HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 1709051152, WHICH WAS AN EXTENSION FROM A DIFFERENT CASE NUMBER. THE CONTACT WAS AWAITING A CALL BACK FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

TL* THE CONTACT OWNS A 2011 LEXUS ES350. THAT CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JUNE OF 2016. THE MANUFACTURER ADVISED THAT PARTS WOULD BE AVAILABLE IN SEPTEMBER OF 2017. HOWEVER, THE MANUFACTURER HAD NOT VERIFIED IF INDEED THE PARTS WERE PRESENTLY AVAILABLE. THE CONTACT DID NOT EXPERIENCE A FAILURE. VIN TOOL CONFIRMS RECALL INCOMPLETE REMEDY NOT YET AVAILABLE.

TAKATA RECALL WE RECEIVED THE RECALL NOTICE OVER 14 MONTHS AGO AND A REMEDY HAS NOT YET BEEN MADE AVAILABLE. THE RENTAL CAR OFFERED UNTIL THE REMEDY WAS AVAILABLE DID NOT MATCH THE TYPE AND STANDARD OF THE VEHICLE AFFECTED OR ITS SAFGETY EQUIPMENT -- NO PROBLEM WITH AIRBAG YET BUT WONDERING IF IT ONLY A MATTER OF TIME