2007 LEXUS IS 350 Complaints

The contact owns a 2007 Lexus IS350. The contact stated that the dashboard was melting and becoming sticky. The failure caused the dashboard to become shiny impeding the view of the driver. The vehicle was not repaired. The contact stated that the letter was mailed to the previous owner regarding a repair for the failure and the deadline was missed for the dashboard replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and provided the contact with a maintenance voucher. The approximate failure mileage was 65,000.

The contact owns a 2007 Lexus IS350. The contact stated that he was informed that the vehicle was included in NHTSA Campaign Number: 17V006000 (Air Bags). The contact stated that while at the dealer he was informed that there were several other recalls associated with the VIN. The contact stated that repairs were performed on the intake cam gear, camshaft, cam panel, and other unknown engine parts. The contact stated that once the vehicle was returned, the vehicle would shut off with the check engine and traction control warning lights illuminated. The manufacturer was notified of the failure and was provided a case number. The vehicle was not repaired. The failure mileage was 112,466

TL* THE CONTACT OWNS A 2007 LEXUS IS 350. THE CONTACT STATED THAT THE DASHBOARD WAS STICKY CAUSING A GLARE TO REFLECT ONTO THE WINDSHIELD CAUSING A VISIBILITY ISSUE WHILE DRIVING. THE CONTACT INFORMED LEXUS OF WESTMINISTER (7600 WESTMINSTER BLVD, WESTMINSTER, CA 92683) OF THE FAILURE AND WAS REFERRED TO THE MANUFACTURER FOR ASSISTANCE. THE MANUFACTURER INFORMED THE CONTACT THAT THERE WAS A CUSTOMER SUPPORT LETTER MAILED OUT TO IN 2015 AND EXPIRED IN 2017. NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT STATED THAT SHE NEVER RECEIVED THE LETTER. THE CONTACT STATED THE FAILURE WAS A SAFETY ISSUE BECAUSE THE LIGHT FROM THE DASHBOARD WAS REFLECTING ONTO THE WINDSHIELD AND REDUCING HER VISIBILITY WHILE DRIVING. THE FAILURE MILEAGE WAS 71,348.*DT*JB Consumer stated dealer and manufacture is aware of the defects.*JB

SURFACE OF DASHBOARD PLASTIC MATERIAL MELTED IN FRONT OF THE DRIVER SEAT AND BECAME SHINY, CAUSING GLARE WHICH IS BLINDING THE DRIVER WHEN DRIVING IN FULL SUNLIGHT. THIS HAPPENED OVER THE COURSE OF LAST YEAR, IN SPITE OF THE CAR BEING KEPT IN THE GARAGE AND NOT EXPOSED TO EXCESSIVE TEMPERATURES. THE DEALER WILL NOT REPLACE THE DASHBOARD. I LEARNED THAT TWO LAWSUITS WERE FILED AGAINST TOYOTA/LEXUS IN 2014 AND 2017 AND MY CAR IS AMONG THOSE TOYOTA/LEXUS ACCEPTED UNDER A "CUSTOMER SUPPORT PROGRAM" (ZE6) TO REPLACE ABOUT 3.5 MILLION DASHBOARDS THAT MELT, BUT SINCE THIS WAS NOT A RECALL I WAS NOT MADE AWARE OF IT. I AM REQUESTING TOYOTA/LEXUS TO REPLACE MY MELTING DASHBOARD FREE OF CHARGE AS THIS IS A CLEAR SAFETY HAZARD - PICTURE ATTACHED.

THE FOOT REST NEXT TO THE BRAKE AND ACCELERATION BROKE-OFF (ITS PLASTIC) AND LODGED BETWEEN THE BRAKE PEDAL AND FLOOR BOARD. LUCKILY I WAS NOT MOVING AT A HIGH SPEED AND WAS ABLE TO COAST TO A STOP.

TODAY WHILE DRIVING MY IS 350 ON THE INTERSTATE, IT LOST COMPRESSION QUICKLY AND BLACK SMOKE APPEARED FROM BENEATH THE CAR. IT CONTINUED TO SLOW AND STOP RUNNING. IT WOULD NOT START AGAIN MY 2007 IS 350 HAS ABOUT 85,000 MILES. I CALLED AAA AND IT WAS PUT ON A FLATBED TOW AND DROPPED OFF AT A LEXUS DEALERSHIP. I'M WAITING TO HEAR WHAT THE CAUSE IS AND THE COST. HAVE OTHERS REPORTED THIS ISSUE?

WELL FROM MY UNDERSTANDING THE INTERIOR ( DASH BOARD AND DOOR PANELS-ALL FOUR) WERE TO BE REPLACED DUE TO A RECALL; THEY ALL HAD THIS STICKY RESIDUE ON THEM. THEY HAVE COMPLETED THE DASH BOARD BUT NOT THE DOOR PANELS. IT HAS BEEN QUIET SOME TIME AND WHENEVER I CALL ALL I EVER GET IS THAT THEY HAVE 3 PANELS AND THEY'RE JUST WAITING FOR THE FOURTH ONE TO COME IN. I'VE EVEN CALLED THE CORPORATE OFFICE OF LEXUS AND THEY DON'T SEEM TO HAVE ANY CONTROL OVER THIS EITHER. THE PLACE WHERE I TAKE MY CAR TO IS CHATHAM PARKWAY LEXUS LOCATED @ 1120 CHATHAM PARKWAY, SAVANNAH, GA. 31405 (912) 231-0005.

TL* THE CONTACT OWNS A 2007 LEXUS IS 350. WHILE DRIVING 35 MPH, THE AIR BAG INDICATOR ILLUMINATED WITHOUT WARNING. SEWELL LEXUS IN FORT WORTH, TEXAS REQUESTED THAT THE VEHICLE BE BROUGHT IN FOR DIAGNOSTIC TESTING. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC AS HAVING SQUIB CIRCUIT FAILURE INSIDE OF THE AIR BAG, WHICH CAUSED THE SRS INDICATOR TO ILLUMINATE UNDER CODE: B1861. THE INDEPENDENT MECHANIC STATED THAT IN THE EVENT OF A CRASH, THE SQUIB CIRCUIT FAILURE COULD POTENTIALLY DISABLE THE AIR BAGS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 141,896.

THE SPEEDOMETER NEEDLE AND TACHOMETER NEEDLES ARE LED LIGHTS THAT ARE SUPPOSED TO BE ILLUMINATED. IN WARMER CLIMATES THERE IS A VERY HIGH RATE OF FAILURE WELL INSIDE OF THE 100,000 MARK. THE LED LIGHTED NEEDLE FAIL, HENCE YOU CAN NO LONGER NOTE YOUR SPEED. THERE ARE NUMEROUS COMPLAINTS ON LINE AND 3 OR 4 VENDORS THAT SPECIALIZE IN THE REPAIR BECAUSE IT IS SO PREVALENT. NOT BEING ABLE TO SEE YOUR VEHICLE SPEED AT NIGHT IS CERTAINLY A SAFETY ISSUE.

TL* THE CONTACT OWNS A 2007 LEXUS IS 350. WHILE DRIVING 30 MPH, THE VEHICLE VIBRATED SIGNIFICANTLY. THE CONTACT MANAGED TO PULL THE VEHICLE OVER BEFORE IT STALLED. ALSO, THE CHECK ENGINE, BATTERY, AND VSC WARNING INDICATORS ILLUMINATED. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (LEXUS OF PLEASANTON, 4345 ROSEWOOD DR, PLEASANTON, CA, 94588) WHERE IT WAS DIAGNOSED THAT THE ENGINE VALVE SPRINGS FAILED AND A PIECE OF THE VALVE SPRING FRACTURED. THE VALVE SPRING FELL INTO THE CYLINDER HEAD AND DAMAGED THE SHORT BLOCK WHERE THE PISTONS WERE CONNECTED, ALONG WITH AN OIL LEAK TO THE SPARK PLUGS. THE VALVE SPRING AND SHORT BLOCK NEEDED TO BE REPLACED AND THE CYLINDERS RESURFACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 10V309000 (ENGINE) FOR THE ENGINE VALVE SPRINGS IN JULY OF 2017 BY THE DEALER (LEXUS OF CONCORD, 2001 MARKET ST, CONCORD, CA,94520); HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 1709051152, WHICH WAS AN EXTENSION FROM A DIFFERENT CASE NUMBER. THE CONTACT WAS AWAITING A CALL BACK FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.