LEXUS Complaints

EARLIER THIS YEAR, I RECEIVED THE TAKATA AIRBAG RECALL NOTICE AND IN THE NOTICE IT INDICATES THERE IS NO REMEDY. JUST RECENTLY, I CALLED TOYOTA NORTH AMERICAN, WAS TRANSFERRED TO LEXUS CORP. SPOKE WITH A PERSON THAT OBVIOUSLY DID NOT CARE. SHE WENT ON TO SAY THAT I WAS IN ZONE C, SHE DID HAVE ANY KNOWLEDGE OF WHEN THE PARTS WOULD BE AT A NEARBY DEALERSHIP AND THAT SINCE THE CLIMATE WAS COOLER THAT CARS IN THIS AREA OF THE COUNTRY WERE GOING TO BE THE LAST TO BE FIXED. PLEASE KNOW THAT THIS RECALL NOTICE WENT OUT IN JANUARY AND THAT MY CAR HAS BEEN ESSENTIALLY SITTING OFF AND ON SINCE THIS TIME FRAME! I RECEIVED AN EMAIL INDICATING THAT LEXUS WOULD PAY FOR A RENTAL - $35/PER DAY. REALLY????! I PAID A BUNCH OF MONEY FOR A CAR THAT I REALLY SHOULDN'T BE DRIVING AND IT'S NOW SEPTEMBER 2017 AND THERE IS STILL NO REMEDY! NINE MONTHS IS TOO LONG FOR A CAR TO BE REPAIRED!! WHEN I SPOKE WITH THE PERSON AT LEXUS, SHE SEEMED RATHER DISCONCERTED WITH MY SITUATION AND THEN BECAME EXTREMELY UPSET! HONESTLY, SINCE I CAN'T DRIVE THE CAR, I WANT A DIFFERENT VEHICLE TO DRIVE. I WANT LEXUS TO DO SOMETHING ABOUT MY SITUATION! THANK YOU. [XXX] CHEHALIS, WA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

TAKATA RECALL- KUNI LEXUS AT COLORADO SPRINGS, CO ADVISED ME SEVERAL MONTHS AGO THAT MY ES350 WAS SCHEDULED TO BE REPAIRED IN SEPTEMBER 2017. THEY ARE NOW TELLING ME THAT IT WON'T BE REPAIRED UNTIL DECEMBER 2017. THEY NOTIFIED ME THAT I SHOULD NOT OPERATE THE VEHICLE WITH A PASSENGER IN THE FRONT SEAT THUS CREATING A HARDSHIP FOR MY FAMILY.

SMELL OF GAS IN THE MAIN CABIN ALL OF THE SUDDEN WHEN DRIVING ON A CITY STREET. UPON EXITING CAR, SMELL OF GAS COMING FROM ENGINE COMPARTMENT.

TAKATA RECALL. STATUS AS OF 01/09/2017 INDICATES, "RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE." THIS STATEMENT IS AS OF 09/01/17. IF NO RESPONSE IN REASONABLE TIME, FILE COMPLAINT.

TL* THE CONTACT OWNS A 2007 LEXUS RX400H. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FELT ABNORMALLY SOFT. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO HARVEY LEXUS LOCATED AT 2550 28TH ST SE, GRAND RAPIDS, MI 49512, (616) 949-1010, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE COMPUTER CONTROL MODULE FAILED AND NEEDED TO BE REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V396000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE WITH THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

AS I WAS ACCELERATING FROM A TRAFFIC LIGHT, I HEARD A POP AND LOST ALL POWER TO CAR. I ROLLED OVER TO SIDE OF STREET, WHILE NOTICING SMOKE COMING FROM ENGINE COMPARTMENT ON PASSENGER SIDE. OPENED HOOD AND SAW A FIRE BY ENGINE WALL. I HAD A COUPLE OF BOTTLES OF WATER WITH ME. I PORED WATER ON FIRE AND AFTER ONE MINUTE DISTINGUESTED THE FIRE.

I WAS DRIVING ON A HIGHWAY AT ABOUT 55MPH. I DID NOT SEE ANY ROCKS OR OTHER OBJECTS PRIOR TO THE EVENT. MY SUNROOF EXPLODED WHILE IN MOTION. THE INSIDE COVER WAS CLOSED, AND NO GLASS CAME INTO THE CAR.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS IS 250C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LEXUS SAN DIEGO DEALER (4970 KEARNY MESA RD, SAN DIEGO, CA 92111-2407, (858) 268-8000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

OIL COOLANT MANIFOLD. RUBBER HOSES WHICH ARE HIGH PRESSURE HOSES BURST. ENGINE ISSUES AFTERWARDS DUE TO IMMEDIATE AND EXTREME OIL LOSS. DRIVING AT 55 MPH ON HIGHWAY. LEXUS DEALER STATED THE REPLACEMENT PART IS ON "NATIONAL BACK ORDER, MORE THAN 3,000 UNITS". I HAVE HAD THE VEHICLE FIXED AS IT IS A PRIMARY VEHICLE FOR MY FAMILY. LEXUS STATES THEY WILL NOT REIMBURSE UNLESS IT IS FIXED AT A LEXUS DEALER....THOUGH THEY DO NOT HAVE THE REPLACEMENT PART! NO LOANER WAS OFFERED. COST $321.00 FOR AFTERMARKET PART. THERE IS A SERVICE CAMPAIGN ON THIS ISSUE; SCZLC AS OF 08/01/2014, OBVIOUSLY THEY ARE AWARE OF AN ISSUE.

INSPECTION AT LEXUS DEALER REVEALED LEAKS AND TORN BOOT ON STEERING RACK AND PINION. DEALER SAID REPAIR NOT POSSIBLE.MUST REPLACE ENTIRE RACK AND PINION ASSEMBLY.58,000 GENTLE MILES.