LEXUS Complaints

View complaints related to LEXUS. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2011 LEXUS ES350
    - ST AUGUSTINE, FL

    TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JUNE OF 2016. THE DEALER (LEXUS OF ORANGE PARK, 7040 BLANDING BLVD, JACKSONVILLE, FL,) STATED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE AND THAT WHEN THE DEALER RECEIVED THE PARTS SHE WOULD BE INFORMED. IN ADDITION, THE CONTACT STATED THAT THE ENTIRE DASHBOARD MELTED CAUSING A STICKY SURFACE THAT REFLECTS OFF THE WINDOW, WHICH AT TIMES IMPAIRED HER VISION. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2008 LEXUS ES350
    - AMHERST, NY

    TAKADA RECALL. I GOT A MAIL THAT AN RECALL WAS ISSUED IN JANUARY 2017 FOR MY 2008 LEXUS ES350. I CALLED THE NORTHTOWN LEXUS DEALER IN BUFFALO TWO TIMES SINCE THIS APRIL AND THEY COULD NOT ABLE TO COMPLETE THE RECALL BECAUSE THE REMEDY WAS NOT AVAILABLE.

    Source: NHTSA WEB SITE
  • 2007 LEXUS LS460
    - BALTIMORE, MD

    BRAKE ACTUTOR GONE BAD. CLICKING AND POPING. DASHBOARD ABS, BRAKE, LIGHTS UP. SAFETY PROBLEMS.

    Source: NHTSA WEB SITE
  • 2009 LEXUS ES350
    - LAS VEGAS, NV

    TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED HENDERSON LEXUS (LOCATED AT 7736 E GATE RD, HENDERSON, NV 89011, PHONE NUMBER: (702) 228-7736) AND WAS INFORMED THAT THEY WERE STILL WAITING ON A REPLACEMENT PART. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2012 LEXUS IS 250C
    - BRADENTON, FL

    TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS IS250C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 17V006000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LEXUS OF CLEARWATER LOCATED AT 27547 US HWY 19 N, CLEARWATER, FL 33761 AT (727) 231-1443 WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND STATED TO THE CONTACT THAT SHE COULD GO TO ORLANDO FOR THE REPAIRS BUT WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2006 LEXUS IS 250
    - HAYWARD, CA

    TAKATA RECALL. MY LIGHT AIRBAG LIGHT IS TURNED ON AND WILL NOT GO AWAY FROM DASHBOARD. THE DOOR PANELING IS FALLING APART JUST BY NORMAL USE.

    Source: NHTSA WEB SITE
  • 2012 LEXUS ES350
    - REDDING, CA

    TAKATA RECALL - I GOT NOTICE THAT MY CARS AIRBAGS COULD POTENTIALLY EXPLODE AND METAL DEBRIS CAN GO THROUGH THE AIRBAG WHICH CAN CAUSE SERIOUS INJURY OR DEATH. I WOULD LIKE THE AIRBAGS TO V E REPLACED AND THE PROBLEM REMEDIED SO I CAN FEEL SAFE DRIVING MY CAR.

    Source: NHTSA WEB SITE
  • 2011 LEXUS ES350
    - MIAMI, FL

    TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AT: LAXUS OF NORTH MIAMI, 14100 BISCAYNE BLVD, NORTH MIAMI, FL, 33181, AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2011 LEXUS ES350
    - MIAMI, FL

    TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALERS (LEXUS OF PEMBROKE PINES, LOCATED AT 16150 PINES BLVD, PEMBROKE PINES, FL 33027; (954) 443-2020 AND LEXUS OF KENDALL, LOCATED AT 10775 S DIXIE HWY, PINECREST, FL 33156; (305) 306-7145) WERE CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2003 LEXUS SC430
    - EDINA, MN

    TAKATA RECALL - WHEN I CHECKED UNDER LEXUS TO SEE IF MY VEHICLE WAS LISTED IT WAS BUT WHEN I PUT IN THE VIN NUMBER IT SAID O - SO I'M CONFUSED WHY WOULD IT SAY YES UNDER LEXUS BUT NOT UNDER THE VIN NUMBER ? IS IT SAFE ?

    Source: NHTSA WEB SITE