LEXUS Complaints

THE OIL COOLER MANIFOLD WHICH HAS RUBBER HOSES LEAKED COMPLETELY OUT. THE NEW PARTS HAVE A SOLID METAL HOSE, NOT RUBBER! I BELIEVE LEXUS OBVIOUSLY KNEW THE RUBBER HOSES WERE A CHEAPER METHOD OF COOLING, THOUGH THEY ARE "HIGH PRESSURE" AND SHOULD HAVE BEEN METAL AT THE TIME OF MANUFACTURING THE VEHICLE! I HAVE SEEN BLOG AFTER BLOG OF PEOPLE WITH THE SAME ISSUE. OIL ALL OVER MY DRIVEWAY AND AGAIN, I BELIEVE THE MOTOR HAS BEEN DAMAGED DUE TO DRIVING HOME (UNAWARE THERE WAS AN ISSUE) UNTIL I SAW THE OIL EVERYWHERE UNDERNEATH AND ON THE SIDE OF THE MOTOR.

TL* THE CONTACT OWNS A 2011 LEXUS IS 350C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF PLEASANTON (4345 ROSEWOOD DRIVE, PLEASANTON, CA 94588) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PARTS WOULD BECOME AVAILABLE IN SEPTEMBER OF 2017. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

DRIVING BETWEEN 45-55 MPH ON US-52, THERE WAS A SUDDEN LOUD NOISE AND INSTANT CHANGE IN WIND NOISE. LOOKING IN THE REAR VIEW MIRROR, DARK DEBRIS WAS SEEN FALLING TO THE GROUND. AFTER PULLING OVER AND OPENING THE INTERNAL SUNROOF COVER, A SIZABLE HOLE WAS MISSING FROM THE GLASS, WITH THE GLASS PUSHING OUT TOWARD THE SKY. THERE WERE NO VEHICHLES IN FRONT OR BEHIND ME, NOR ANY VEHICLES PASSING AT THE TIME OF THE INCIDENT. THE WEATHER WAS PARTLY CLOUDY ALL DAY WITH TEMPERATURES IN THE LOW TO MID 70'S.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS IS 250C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

ON 08/27/2018 AT 11:30 A.M. I WAS DRIVING ON THE EXTENDED ON-RAMP TO ROUTE 288 IN CHESTERFIELD COUNTY, VA AT ABOUT 55 MPH. IT WAS SUNNY, NOT HUMID AND THE TEMPERATURE WAS IN THE HIGH 70'S; THE ROADWAY WAS SMOOTH AND CLEAR OF OBSTRUCTIONS. MY A/C WAS ON, THE WINDOWS WERE UP AND MY MOONROOF WAS CLOSED AND THE SHADE PROTECTOR WAS SHUT. THERE WERE NO VEHICLES IN MY SIGHT IN ANY DIRECTION. ALL OF A SUDDEN, I HEARD A VERY LOUD NOISE, LIKE A SHOTGUN GOING OFF IN A CLOSED ROOM, AND IN MY REAR VIEW MIRROR I SAW DEBRIS COMING FROM MY VEHICLE AND LANDING ON THE ROADWAY BEHIND ME. THINKING THAT SOMETHING HAD COME FROM THE BOTTOM OF MY CAR, I PULLED OVER AND EXAMINED THE REAR AND UNDERNEATH OF MY VEHICLE. FINDING NOTHING AMISS, I WAS SURPRISED, BUT WAS EVEN MORE SURPRISED WHEN WALKING BACK TO THE DRIVER'S DOOR, I OBSERVED THAT MY MOONROOF HAD EXPLODED! THERE WAS A LARGE HOLE IN THE MIDDLE OF MY MOONROOF, AND THE MISSING GLASS WAS OBVIOUSLY WHAT I HAD SEEN FLYING FROM THE BACK OF MY CAR. THERE WAS PIECES OF GLASS ON THE SHADE. HAD THE SHADE NOT BEEN SHUT, THAT GLASS WOULD HAVE ENTERED THE INTERIOR OF MY VEHICLE. MY CAR HAD BEEN PARKED IN THE SHADE ALL MORNING EXCEPT FOR A PERIOD OF ABOUT 30 MINUTES WHILE I ATE LUNCH IN A RESTAURANT, WHERE IT HAD BEEN PARKED OUT IN THE OPEN. I HAD ONLY BEEN DRIVING THE CAR ABOUT FIVE MINUTES BEFORE THE INCIDENT, AND BEFORE DRIVING THE CAR I HAD OBSERVED THE MOONROOF AND HAD NOTICED NO ISSUES WITH IT. I HAVE HAD NO PRIOR ISSUES WITH THE MOONROOF.

THE BRAKE PEDAL FEEL HAS CHANGED OVER TIME. I HAVE TO PRACTICALLY SHOVE THE BRAKE PEDAL TO THE FLOOR IN ORDER FOR THE BRAKES TO START TO WORK. SO WHEN I AM DRIVING ON THE HIGHWAY IT TAKES A LONG TIME FOR THE CAR TO START TO SLOW DOWN. THE CAR WILL NOT BRAKE IF I ONLY SLIGHT PUSH THE PEDAL, IT HAS TO BE PUSHED FAR DOWN. THE BRAKES ARE NEW AS THEY WERE JUST DONE BY THE DEALERSHIP WHEN I PURCHASED THE VEHICLE.

BOTH HEADLAMPS WENT OUT WITH 1 WEEK OF EACH OTHER. REPLACED WITH SYLVANIA H11 XENON BULBS AS RECOMMENDED BY AUTOZONE WEBSITE AS COMPATIBLE. INSTALLED BOTH LIGHTS, VERIFIED THEY WORKED, DROVE APPROXIMATELY .5 MILES TO STOP FOR LUNCH. TURNED OFF CAR AND ENTERED RESTAURANT. APPROXIMATELY 5 MINUTES LATER, SOMEONE YELLED A CARS ON FIRE. FRONT OF MY CAR WAS ENGULFED IN FLAMES. FIRE DEPARTMENT SAWED HOOD OFF AND DISTINGUISHED FLAMES. CAR WAS A TOTAL LOSS. LEXUS DEALER SERVICE REP SCOLDED ME THAT I SHOULD NEVER UT AFTER MARKET BULBS IN THEIR CARS, TO WHICH I POINTED OUT THAT MAYBE THEIR MANUAL SHOULD STATE SUCH A FACT. I BELIEVE THERE IS SOME SURGE ISSUE THAT CAUSED BOTH MY HEADLAMPS TO GO OUT IN THE FIRST PLACE AND THAT THE SYLVANIA BULBS RAN HOTTER THAN THE OEM BULBS WHICH TRIGGERED THE FIRE. LEXUS WILL NOT SHARE WITH ME THE PICTURES PROVING BOTH BULBS WERE IN STALLED INCORRECTLY AND I HAVE A HARD TIME BELIEVING THAT SINCE U HAVE TO INSERT AND TURN THE BULBS - I WOULD HAVE SEEN IF THEY WEREN'T IN CORRECTLY. THE CAR HAS SINCE BEEN SOLD OFF BUT AUTOZONE CAME OUT AND TOOK THE BULBS AND WIRING TO THEIR 'LAB'. THERE'S NO OTHER PLAUSIBLE REASON FOR THE FIRE OTHER THAN THE BULBS....

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE REMEDY WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

THE PASSAGE WINDOW GLASS POP OUT AND FELT INSIDE. I TOOK IT TO THE DEAL AND THEY ARE CHARGING 850 TO FIX IT. VERY EXPENSIVE CAR A WINDOW FALLING OFF

SUN ROOF NOT OPENING SOMETIMES. SUNROOF WANT OPEN WITH JUST A TOUCH OF BUTTON. WE HAVE TO HOLD BUTTON DOWN TO OPEN AND CLOSE.