LEXUS Complaints
View complaints related to LEXUS. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2007 LEXUS IS 250- TAMPA, FL
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LEXUS OF TAMPA BAY LOCATED AT 5852 N DALE MABRY HWY, TAMPA, FL 33614; (813) 365-7152) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2008 LEXUS ES350- MILFORD, MA
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) AND STATED THAT THE POST CARD RECEIVED CONCERNING THE MANUFACTURER RECALL, DID NOT GIVE A SPECIFIC DATE FOR WHEN THE REMEDY AND THE PART WOULD BECOME AVAILABLE. THE DEALER WAS NOT CONTACTED YET PER THE NOTICE CONCERNING PARTS AVAILABILITY. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2016 LEXUS RX350- ACWORTH, GA
I HIT OTHER CAR I PRESS BREAK . BRAKE NOT WORK AIR BAG NOT COME OUT, PRECOLUATION NOT WORK.
Source: NHTSA WEB SITE -
2011 LEXUS ES350- PFLUGERVILLE, TX
TAKATA RECALL/NO LEXUS REMEDY AVAILABLE DUE TO THE FACT THAT LEXUS HAD NO PLAN IN PLACE TO HANDLE THE AIR BAG RECALL AND I DID NOT WANT TO BE BEHIND THE WHEEL OF A TICKING TIME BOMB, I FELT THAT IT WAS IN MY BEST INTEREST TO TRADE IN/SELL MY LEXUS. I ENDED UP TRADING MY LEXUS INSTEAD OF SELLING IT BECAUSE I HAD TO INFORM ANY PERSPECTIVE BUYER OF THE PENDING RECALL AND WHAT IT ENTAILED. I ENDED UP TRADING FOR A 2014 TOYOTA CAMRY SE AND IN DOING SO COST MYSELF APPROXIMATELY $2000.00 TO $2500.00 BECAUSE I DID NOT GET THE TRUE VALUE FOR THE TRADE IN WHICH WAS LISTED BETWEEN $18,000 - $18,500 IN ALL OF THE RECOGNIZED APPRAISAL COMPANIES I CHECKED AND HAD TO SETTLE FOR A $16,000.00 TRADE IN VALUE DUE TO THE RECALL NOTICE STILL AFFECTING MY LEXUS. NHTSA RECALL NUMBER 17V006 RECALL DATE: JANUARY 9, 2017 MANUFACTURER RECALL NUMBER: G2G REMEDY: LEXUS IS CURRENTLY PREPARING THE REMEDY FOR THIS CONDITION AND WILL PROVIDE ADDITIONAL INFORMATION AS IT BECOMES AVAILABLE. THE REMEDY, WHEN AVAILABLE, WILL CONSIST OF THE REPLACEMENT OF THE AIRBAG INFLATOR OR THE AIRBAG ASSEMBLY, DEPENDING ON THE VEHICLE MODEL. RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE
Source: NHTSA WEB SITE -
2009 LEXUS ES350- MOORESVILLE, IN
TAKATA RECALL, WHAT IS THE AVERAGE REPAIR PERIOD, RECEIVED NOTICE IN MARCH AND HAVE NO UPDATED INFORMATION AS TO WHEN THE AIRBAGS WILL BE REPLACED. THE VEHICLE AS YOU KNOW IS HARDLY USABLE EVEN BY DRIVER ALONE. TOYOTA IS 34% APPROXIMATELY COMPLETE ON THIS, DOESN'T SOUND LIKE THEY ARE KEEPING UP WITH EVERYONE ELSE.
Source: NHTSA WEB SITE -
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2011 LEXUS ES350- PORT CHARLOTTE, FL
"TAKATA RECALL"; IT HAS BEEN 14 MONTHS SINCE ORIGINAL RECALL NOTIFICATION FROM LEXUS; MAY 2016. NO FURTHER UPDATES HAVE BEEN RECEIVED. I LIVE IN THE SW FLORIDA CLIMATE WHICH IS CLASSIFIED AS MOST DANGEROUS FOR POSSIBLE EXPLOSION. WWW.SAFERCAR.GOV STILL LISTS NO SOLUTION YET. THIS NEEDS SOME STRONG GOVERNMENT INVOLVEMENT
Source: NHTSA WEB SITE -
2006 LEXUS ES330- HEATHROW, FL
FRONT PASSENGER SIDE AIRBAG ON THE DAH BOARD IS CRACKED AND SLIGHTLY PROTRUDING I AM AFRAID THIS WILL EXPLODE WHILE TRAVELLING CHECKED WITH LEXUS THEY SAY IT'S NOT UNDER WARRANTY AND THERE IS NO RECALL - ANYONE HAD INFORMATION ON THIS WOULD APPRECIATE IT
Source: NHTSA WEB SITE -
2007 LEXUS ES350- MILTON, MA
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO A LEXUS DEALER LOCATED ON PROVIDENCE HIGHWAY IN NORWOOD, MA, BUT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2008 LEXUS ES350- LAKEWOOD, WA
TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF FIFE, WASHINGTON WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WOULD NOT BECOME AVAILABLE UNTIL DECEMBER OF 2017. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2006 LEXUS IS 250- ARLINGTON, TN
THE INTERIOR DASH AND PANELS ARE STICKY AND CAN NOT BE CLEANED. THEY ALSO EMIT A FOUL SMELLING ODOR.
Source: NHTSA WEB SITE