LEXUS Complaints

TL* THE CONTACT OWNED A 2010 LEXUS ES350. THE CONTACT RECEIVED A NOTIFICATION STATING THAT THE VEHICLE HAD TAKATA AIR BAGS. THE CONTACT WAS CONCERNED THAT THE VIN WAS NOT INDICATING THAT THE VEHICLE WAS INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOTIFIED. A LOCAL MECHANIC WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VEHICLE'S MILEAGE WAS 104,000. UPDATED 09/06/17*LJ *JS

TL* THE CONTACT OWNS A 2007 LEXUS GS 350. WHILE THE VEHICLE WAS OCCUPIED WITH THE ENGINE ON AND THE GEAR SHIFTED IN PARK, THE FRONT PASSENGER CURTAIN AIR BAG AND THE REAR PASSENGER AIR BAG (LOCATED BETWEEN THE BACK REST AREA) ABRUPTLY DEPLOYED. THE CONTACT HEARD A HISSING NOISE PRIOR TO THE FAILURE. THERE WERE NO INJURIES. A LEXUS ENGINEER INSPECTED THE VEHICLE AT THE LEXUS DEALER (3150 ADAMS STREET, RIVERSIDE, CA, 92504 PHONE: 951-353-0903). THE INVESTIGATION CONCLUDED THAT THE AIR BAG FAILURE WAS NOT CAUSED BY A MANUFACTURER DEFECT. THE CONTACT WAS ALSO ADVISED THAT THE VIN WAS INCLUDED IN AN UNKNOWN AIR BAG RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 135,000. UPDATED 09/20/17*LJ *CN

TAKATA RECALL: RECALL NOTIFICATION RECEIVED 2-23-2017 WITH STATEMENT THAT ANOTHER NOTIFICATION WILL BE RECEIVED. AS OF NOW, NO REMEDY NOTIFICATION HAS BEEN RECEIVED. I FEEL THAT THE SERIOUSNESS OF THIS RECALL SHOULD REQUIRE MORE TIMELY CORRECTION.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LEXUS OF CLEAR LAKE LOCATED AT 18160 GULF FWY, FRIENDSWOOD, TX 77546; (281) 853-1400) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY UNTIL AUGUST OF 2017. THE MANUFACTURER ADVISED THE CONTACT TO CALL THE DEALER TO GET A RENTAL CAR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ... .UPDATED 11/16/17 *BF *JS

TL* THE CONTACT OWNS A 2005 LEXUS RX330. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 11V539000 (ENGINE AND ENGINE COOLING) AND 11V112000 (VEHICLE SPEED CONTROL) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AT: LEXUS OF WEST KENDALL, MIAMI, FLORIDA AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO A LOCAL DEALER LEXUS OF ROCKVILLE CENTRE LOCATED AT 700 SUNRISE HIGHWAY ROCKVILLE CENTRE NY 11570, AND PHONE NUMBER: 516-992-4100 WHERE IT WAS INFORMED THAT RECALL REMEDY PARTS WERE ON BACK ORDER. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. (PARTS DISTRIBUTION DISCONNECT).

TL* THE CONTACT OWNS A 2006 LEXUS IS 250. WHILE THE CONTACT'S DAUGHTER WAS DRIVING APPROXIMATELY 20 MPH, THE CHECK ENGINE AND VEHICLE STABILITY CONTROL INDICATORS ILLUMINATED, AS WELL AS OTHER UNKNOWN WARNING INDICATORS. THE VEHICLE LOST POWER AND BEGAN TO EMIT A BURNING ODOR FROM UNDER THE HOOD. THE DRIVER EXAMINED THE VEHICLE AND NOTICED FLUID UNDERNEATH THE VEHICLE. THE LEXUS OF MILWAUKEE DEALER DIAGNOSED THAT THE FUEL RAIL ON ONE SIDE OF THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMBER: 170731228. THE CONTACT WAS INFORMED THAT THE VEHICLE HAD RECEIVED A RECALL REPAIR FOR A CORRODED FUEL RAIL IN 2010. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LEXUS OF ORLANDO DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.... .UPDATED 11/16/17 *BF *JS

TAKATA RECALL; EVIDENCE ACCOMPANYING THIS COMPLAINT WILL SHOW LEXUS MANUFACTURER AND THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) NHTSA EMAIL DATED 7/19/2017 HAVE DIFFERENT FRONT PASSENGER AIRBAG REPLACEMENT PART NUMBERS FOR MY VEHICLE. IN EMAIL DATED 7/26/17 FROM LEXUS MANUFACTURER I WAS INFORMED THE REPLACEMENT PART NUMBER FOR ANOTHER VEHICLE MODEL IS 350C WAS THE REPLACEMENT PART I MUST USE IN MY VEHICLE., HOWEVER THE IS 350C MODEL DIFFER GREATLY IN SIZE AND MAKE FROM MY IS 250C MODEL. IN ADDITION LEXUS MANUFACTURER ADVERTISED IN THEIR INTERIM AND REMEDY NOTICE WHICH STATES" REMEDY WILL CONSIST OF THE REPLACEMENT OF THE AIRBAG INFLATOR OR THE AIRBAG ASSEMBLY,DEPENDING ON THE VEHICLE MODEL". MY VEHICLE MODEL IS A IS 250C NOT A IS 350C. MY VEHICLE IS A PRE-OWNED 2010 IS 250 CONVERTIBLE. I AM REQUESTING THAT LEXUS MANUFACTURER PROVIDED ME WITH THE CORRECT FRONT PASSENGER AIRBAG REPLACEMENT PART AND PART NUMBERS FOR MY PRE-OWNED 2010 IS 250C MAKE AND MODEL. I AM REQUESTING THAT LEXUS MANUFACTURER INFORM ME IN WRITING IF THE REMEDY WILL CONSIST OF REPLACING THE AIRBAG INFLATOR; THE AIRBAG ASSEMBLY OR BOTH AND IF ALL REPLACEMENT PARTS HAVE BEEN VERIFIED AND CERTIFIED IN ACCORDANCE WITH THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) AND OFFICE VEHICLE SAFETY COMPLIANCE (OVSC) PRIOR TO ANY REMEDY AND OR REPAIRS PERFORMED ON MY VEHICLE AS IT RELATES TO THE MAY 23, 2016 TAKATA FRONT PASSENGER AIRBAG SAFETY RECALL OF MY VEHICLE MODEL. AS EVIDENCE PLEASE SEE MY EMAIL TO LEXUS MANUFACTURER DATED JULY 26, 2017; NHTSA EMAIL DATED JULY 19, 2017 AND LEXUS MANUFACTURER EMAILS DATED JULY 26, 2017 AND JULY 30, 2017. PLEASE NOTE: IF UNABLE TO UPLOAD THE DOCUMENTS OF EMAIL EVIDENCE WILL MAIL DIRECTLY TO THE U.S. DEPARTMENT OF TRANSPORTATION ADDRESS UPON YOUR REQUEST WITH THE CORRECT ADDRESS. THANK YOU. UPDATED 09/01/17*LJ *TR

TAKATA RECALL. I RECEIVED NOTIFICATION FIVE MONTHS AGO ABOUT THIS RECALL.I CONTACTED THE DEALER SHIP ABOUT ONE MONTH AGO THEY TOLD ME THEY DIDN'T HAVE THE PART YET. I CALLED THE DEALERSHIP TODAY AND THEY TOLD ME THEY WONT HAVE THE PART FOR AT LEAST TWO MORE MONTHS. IN THE MEANTIME I AM CONCERNED IN USING MY CAR WITH THIS PROBLEM. SINCERELY [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR