LEXUS Complaints

TL* TAKATA RECALL. THE CONTACT'S MOTHER OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CLASSIC LEXUS AT (440) 210-4125 (LOCATED AT 2551 SOM CENTER RD WILLOUGHBY HILLS, OH 44094) WHERE AN APPOINTMENT WAS SCHEDULED FOR AUGUST 1, 2017. THE APPOINTMENT WAS CANCELLED DUE TO THE DEALER STATING THAT NO PARTS WERE AVAILABLE AND WERE ON BACKORDER. THE CONTACT THEN CALLED METRO LEXUS AT (216) 916-6000 (LOCATED AT METRO LEXUS 13600 BROOKPARK RD CLEVELAND, OH 44135) WHERE AN APPOINTMENT WAS SCHEDULED FOR SEPTEMBER 5, 2017. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND OFFERED A LOANER VEHICLE, BUT THE CONTACT DECLINED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

THERE'S A LOUD RUBBING SOUND WHEN I TURN MY WHEEL LEFT OR RIGHT WHEN DRIVING MY CAR. I TOOK IT TO A SHOP THAT ONLY WORKS ON TOYOTA AND HONDA. THEY QUOTED ME $3000.00 TO FIX IT. I COULDN'T REEMEBER WHAT PART EXACTLY THEY WERE GOING TO FIX. I WAS MORE STUNNED THAN LISTENING AT THAT POINT. I CERTAINLY DID NOT WANT TO SPEND THE MONEY I DON'T HAVE TO GET THIS TAKEN CARE OF. BUT IT HAS BEEN PROGRESSIVELY GETTING WORSE. I WAS MAKING A LEFT HAND TURN ON A BUSY STREET, AND THE STEERING WHEEL LOCKED UP. I ALMOST SLAMMED INTO A CAR IN THE LANE NEXT TO ME. I HAD TO RESTART MY CAR AND APOLOGISE PROFUSELY TO THE DRIVER THAT I ALMOST WRECKED INTO. I CALLED THE DEALER AND ASKED IF THERE WAS A RECALL THEY KNEW OF WITH THE STEERING WHEEL. HE SAID THERE WASN'T. IT'S PRETTY DANGEROUS TO BE DRIVING THIS CAR. IT'S A SHAME TO ME THAT SUCH A LUXURIOUS BRAND NAME WOULD HAVE THIS HUGE PROBLEM WITH SOMETHING MAJOR LIKE STEERING, AND NOT HAVE ANY TYPE OF ANSWER AS TO WHY THIS ELECTRICAL STEERING IS HAVING THIS ISSUE. I DID GET COMFORT KNOWING THAT I'M NOT THE ONLY CUSTOMER UPSET AT LEXUS FOR THIS...

TL* THE CONTACT OWNS A 2007 LEXUS ES350. WHILE THE VEHICLE WAS STATIONARY AND DRIVING VARIOUS SPEEDS, THE PASSENGER SIDE AIR BAG INDICATOR ILLUMINATED. THE PASSENGER SIDE AIR BAG INDICATOR REMAINED ILLUMINATED EVER SINCE THE VEHICLE WAS PURCHASED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND CONTACTED THE DEALER (LEXUS OF OWNINGS MILL, MARYLAND) WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS AN ELECTRONIC ISSUE AND THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 60,000.

THE SRS AIRBAG LIGHT RANDOMLY COMES ON AT VARIABLE TIMES. AFTER RUNNING THE ANALYSIS WITH A BOSCH OBD1200, IT APPEARS THAT THE DRIVERS SIDE KNEE SQUIB CIRCUIT IS SHOWING AN OPEN FAULT. WHEN THE SEAT IS MOVED BACK, THE WIRING HARNESS FAILS. ITS BELIEVED THAT THE FACTORY INSTALLATION OF THE WIRING HARNESS IS TOO SHORT, CAUSING STRAIN ON THE HARNESS CONNECTOR. THIS CAUSES A FAULT ON THE AIRBAG MODULE AND RENDERS THE DRIVERS SIDE KNEE AIRBAG INOPERABLE. THIS SHOULD BE CONSIDERED A SAFETY CONCERN AND A RECALL SHOULD FIX THIS ISSUE.

ENGINE OIL WAS POURING OUT OF MY VEHICLE WHILE I WAS DRIVING. THE ENGINE OIL COOLER LINE WAS LEAKING. IT NEEDED TO BE REPLACED AND THE UNDERCARRIAGE NEEDED TO BE CLEANED. THIS COULD HAVE BEEN DANGEROUS IF I WAS NOT ABLE TO IMMEDIATELY GET THE CAR TO THE REPAIR SHOP.

A YEAR OR SO AGO MY CAR STARTED OVERHEATING. I STOPPED AND THE CAR SHUT OFF. THE COMPUTER SYSTEM FROZE AND SAID CHECKING SYSTEM AND SHOWED A DRAWING OF A CAR FRAME AND WHAT I GUESS IS THE HEAT SOURCE. I TOOK MY CAR TO THE MECHANIC AND HE REPLACED THE WATER PUMP. IT HAD CRACKED AND BOILED OVER AND EVER SINCE I HAVE HAD NOTHING BUT PROBLEMS. I'VE REPLACED THE ALTERNATOR, THE BATTERY, AND MY NAVIGATION SYSTEM IS BLANK AND COMPLETELY DOESN'T WORK. NOR DO THE BUTTONS AROUND IT. THE MOTHERBOARD IS FRIED. ALSO SOMETIMES WHEN I'M DRIVING AT NIGHT MY HEADLIGHTS TURN OFF IN THE PITCH BLACK DRIVING DOWN THE ROAD. MY DASHBOARD IS MELTING AND SINCE I'M A REALTOR WHO PUTS A LOT OF MILES ON HER CAR, I'M UNDERWATER. I'M EITHER GOING TO HAVE A HEAT STROKE DRIVING THAT SAUNA AROUND (THE HEAT IS STUCK ON) OR CRASH WHEN MY HEADLIGHTS SUDDENLY STOP WORKING. MY DAUGHTER IS LEARNING TO DRIVE AND I CANNOT LET HER DRIVE ONCE IT GETS DARK. IT'S OKAY FOR ME TO DIE BUT NOT HER. THERE DOESN'T NEED TO BE A SENSOR RIGHT UNDER THE WATER PUMP THAT CAN DESTROY YOUR HOLE CAR. THANK YOU FOR YOUR TIME.

THE FRONT LENSES HAVE TURNED A YELLOW COLOR WHICH MAKES IT HARD TO SEE AT NIGHT.

TL* THE CONTACT OWNS A 2008 LEXUS ES350 THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (LARRY H MILLER LEXUS OF MURRAY LOCATED AT 5701 S STATE STREET MURRAY, UT 84017) WHERE IT WAS CONFIRMED THAT THE RECALL PARTS WERE ON BACKORDER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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

THE SERVICE (FOOT) BRAKE IS NOT HOLDING PRESSURE AT A STOP SIGN OR STOP LIGHT WHEN THE VEHICLE IS IN DRIVE. EVEN THOUGH FOOT BRAKE IS APPLIED FULLY, VEHICLE TENDS TO MOVE FORWARD AND MAY CAUSE AN ACCIDENT WITH THE CAR/OBJECT IN FRONT OF THE VEHICLE.