LEXUS Complaints

IN A COMMERCIAL PARKING LOT, I SHIFTED FROM R TO D TO EXIT A PARKING SPACE AND, WITH MY FOOT ON THE BRAKE PEDAL, MY LEXUS SUDDENLY SPED FORWARD AND RAMMED A PARKED CAR, DRIVING IT INTO A 3RD CAR.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE LOCAL DEALER WAS CONTACTED AND INFORMED THE CONTACT THAT THEY EXPECTED PARTS TO BECOME AVAILABLE SEPTEMBER OF 2017. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/23/17*LJ THE CONSUMER STATED IT WAS UNREASONABLE TO EXPECT AN OWNER TO NOT USE THE FRONT THE SEAT. UPDATED 09/07/2017*JS

TAKATA RECALL I RECEIVED A RECALL NOTICE JUNE 9, 2016. ON OCTOBER 3, 2016 I SPOKE WITH LAURIE WHO ALLEGED THAT I WAS IN ZONE A WHICH WOULD BE AMONG THE FIRST TO BE REPAIRED (ANTICIPATED DATE OF REPAIR THE FIRST OF THE YEAR). I CALLED BACK ON 1-11-17 AND SPOKE WITH JOEL. THE DEALERSHIP HAD NOT REC'D THE PARTS, THEY HAVE NOT HEARD FROM TAKATA. IN THE INTERIM I HAVE BEEN ASKED THAT NO ONE SIT ON THE PASSENGER SIDE UNTIL THE ISSUE IS RESOLVED. I SHOULD CONTINUE PAYING FOR A LUXURY VEHICLE THAT THEY HAVE ASKED NO ONE SIT IN. IT IS MY BELIEF THAT NEITHER LEXUS OR TAKATA INTEND ON REMEDYING THIS DEFECT. I AM OUTRAGED THAT IN ALMOST A YEAR ABSOLUTELY NOTHING HAS BEEN DONE. YET, LEXUS STILL EXPECTS PAYMENT. AND, TO ADD INSULT TO INJURY THEY HAVE PUT, IN WRITING, THAT THE VEHICLE IS NOT SAFE. IN WRITING: HIGH TEMPERATURES AND HUMIDITY (STATE OF GEORGIA) CAUSE THE ISSUE TO WORSEN. DOES THE NHTSA DEEM THIS APPROPRIATE?

THE DEFECT HAS BEEN IDENTIFIED FOR OVER TWO YEARS. HOWEVER, TAKATA AND LEXUS HAVE FAILED TO PRODUCE A CORRECTION. I HAVE A 2014 ACURA RDX WITH A TAKATA AIR BAG ISSUE AS WELL, IT HAS BEEN CORRECTED. THE DELAY ON THE LEXUS IS UNACCEPTABLE.

2007 LEXUS ES350. CONSUMER WRITES IN REGARDS TO TAKATA FRONT PASSENGER AIRBAG INFLATOR RECALL. *LD THE CONSUMER STATED IT HAD BEEN OVER 5 MONTHS AND THE PARTS WERE STILL UNAVAILABLE TO PERFORM THE AIRBAG RECALL. UPDATED 05/19/2017 *JS

THE SEAT MATERIAL DETERIORATED AND THREAD FALLS APART CAUSING SEAT TO FALL APART. THE REPAIRS FOR THE SINGLE SEAT WERE ESTIMATED AT $2,300.00

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH OF 2016. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 07/13/17*LJ UPDATED 08/11/2017*JS

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2017. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

DRIVING UPHILL ON A DIRT ROAD @ ~ 20MPH. GAS ENGINE RUNNING AT THE TIME. FAIRLY STEEP GRADE. ~6% GRADE UPHILL. CAR STARTED TO ACCELERATE AT A RATE I WOULD COMPARE TO MERGING ONTO A HIGHWAY. WAS UNSURE OF WHAT WAS GOING ON AT FIRST SO I DIDN'T ACTUALLY HIT THE BRAKES FOR ABOUT 5 SECONDS AT WHICH POINT I WAS ALREADY AT 45MPH. THE FOUR PASSENGERS IN MY CAR WERE VERY CONFUSED. WE CHECKED THE FLOOR MAT FOR ANY OBSTRUCTIONS AND THAT IT WAS OPERATING CORRECTLY AND IT WAS. I SHUT THE CAR OFF, WAITED A MONTH NITE THEN TURNED IT BACK ON. IMMEDIATELY AS I LET OFF THE BRAKE THE CAR ACCELERATED UP THE HILL. THIS TIME I ONLY ALLOWED IT TO GET UP TO 15MPH BEFORE STOPPING THE VEHICLE. THE BRAKE WAS ACTING AGAINST THE ENGINE PROPELLING THE CAR. BRAKE APPLICATION DID NOT DISENGAGE THE ENGINE FROM TRYING TO MOVE THE CAR FORWARD. I EVEN PUT MY TOES UNDER THE PEDAL TO TRY AND LIFT THE ACCELERATOR MAKING SURE IT WASN'T MECHANICAL ERROR. ZERO MOVEMENT, THE PEDAL WAS IN PLACE. AFTER HAVING LEXUS "ANALYZE" MY VEHICLE THEY CALL ME BACK AND TELL ME "WE CAN'T FIND ANYTHING WRONG WITH IT" AND THAT ALSO THEY DID NOT UPDATE ANY COMPUTERS OR RESET ANYTHING OR SWAP OUT MY BATTERY. THEY EXPECTED ME TO COME PICK UP MY CAR WITHIN THE WEEK OR THEY SAID THEY WOULD REPORT THEIR LOANER CAR STOLEN AND I WOULD BE CHARGED FOR IT. MY ONLY OPTION GIVEN WAS TO GET BACK INTO MY VEHICLE. MY SUSPICION IS MY BATTER ALLOWED ITSELF TO OVERCHARGE WHILE DRIVING DOWN LONG STRETCHES OF MOUNTAIN ROADS AND THEN WAS NOT BEING DRAINED ON THE STRENUOUS UPHILL SECTIONS. THIS OVERCHARGE APPEARED IN THE FORM OF ULTRA ENGINE ASSIST WHICH I EXPERIENCED WITHIN 1 MILE OF STARTING MY CAR AFTER A 4 HOUR HIKE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS UNABLE TO CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.