LEXUS Complaints

TAKATA RECALL. PLEASE SEE COMPLAINT NUMBER 1039859, DATED 11/07/16. THIS SITUATION IS STILL UNSATISFIED. I RECEIVED A RECALL NOTICE LAST JULY. IT SAID THAT PARTS WOULD BE AVAILABLE IN NOVEMBER. THEN IT WAS DECEMBER; THEN JANUARY; THEN MARCH. MY LATEST CALL TO A LOCAL DEALER RESULTED IN THEM TELLING ME THAT THE PARTS WOULD BE THERE IN SEPTEMBER. MEANWHILE, THE CAR SITS. I CAN'T EVEN SELL IT. THIS IS TOTALLY UNACCEPTABLE. WHY HAVEN'T I HEARD FROM EITHER LEXUS OR YOUR OFFICE REGARDING THE EXCESSIVE DELAY. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

TAMARA RECALL-ISSUED FOR MY VEHICLE IN MAY OF 2016. NEXT MONTH WILL BE A YEAR AND LEXUS STILL HASN'T DONE ANYTHING. I WAS ORIGINALLY TOLD TWICE THEY WERE WAITING ON PARTS. WHEN THEY CALLED FOR MY SERVICE APPOINTMENT I ASKED IF THE PARTS WERE FINALLY RECEIVED. I WAS THEN TOLD THEY'RE STILL "DECIDING" WHAT TO DO. THAT SHOULDN'T TAKE ONE YEAR!

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) AND 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUES. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE VIN WAS NOT PROVIDED.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *AS

"TAKATA RECALL " I HAVE BEEN WAITING FOR MONTHS FOR AIRBAG REPLACEMENT. THE LEXUS DEALERSHIP AND HQ STATES THEY DO NOT KNOW WHEN REPLACEMENT WILL BE AVAILABLE. I AM 81 YEARS OLD AND THIS IS CAUSING UNDUE HARDSHIP AND STRESS FOR ME.

TAKATA RECALL MAY 2016 NHTSA #16V340 MANUFACTURE RECALL # GLG AIR BAG REPLACEMENT HAS NOT BEEN DONE IN A TIMELY MANNER PUTTING MY FAMILY AND I IN A DANGEROUS POSITION

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

AIR BAG NOT WORKING ON PASSENGER SIDE...RED LIGHTS FLASHING ON BOTH SIDES..TOOK TO LEXUS SERVICE FOR REPAIR....TOLD THEY REPLACED THE SENSOR AND THAT IS NOT CORRECTING THE MALFUNCTION .....I WAS TOLD I WOULD HAVE TO REPLACE THE PASSENGER SEAT AND IT WOULD COST AROUND $8,000.......THAT IS PROHIBITIVE AS THE BLUE BOOK ON THE CAR ....IN GOOD CONDITION...IS ONLY $9,000 TO $11,000. MY ONLY RECOURSE WOULD SEEM TO HAVE THEM DISCONNECT THE AIR BAGS AND I DON'T KNOW IF THEY CAN DO THAT ....I WAS IN AN ACCIDENT IN NEW MEXICO IN THE 80'S AND THE AIR BAG SAVED MY FACE AND EVEN POSSIBLY MY LIFE SO I AM AFRAID TO DRIVE WITHOUT THEM BUT I CERTAINLY CAN'T AFFORD A REPAIR OF THAT MAGNITUDE. I HAD JUST STARTED MY CAR WHEN THE LIGHTS STARTED FLASHING AS I WAS DRIVING DOWN A CITY STREET ON A STRAIGHT ROAD.

TAKATA RECALL. RECALL NOTICE SENT OUT IN JUNE 2016. NO ACTION TAKEN TO RESOLVE PROBLEM.