LEXUS Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL - LEXUS IS NOT STEPPING UP TO FIX THIS PROBLEM. I HAVE HAD THIS OPEN RECALL FOR ALMOST A YEAR. WHEN CALLING LEXUS TO SCHEDULE REPAIR I GET A RESPONSE OF "WE WILL HAVE PARTS IN 2 WEEKS, WE CAN;T TAKE APPOINTMENTS YET!". THIS HAS BEEN GOING ON FOR A YEAR!!!!. THERE INTERIM SOLUTION IS TO NOT HAVE ANYONE SIT IN THE FRONT PASSENGER SEAT??? FINE IF THAT WAS FOR A DAY OR TWO - BUT A YEAR!!!

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/12/17*LJ UPDATED 05/26/2017*JS

TAKATA RECALL. ON FEBRUARY 25, 2017 I RECEIVED IN THE MAIL AN INTERIM NOTICE (IMPORTANT SAFETY RECALL) FROM LEXUS REGARDING MY 2012 LEXUS ES 350, VIN [XXX]. FIRST, I CONTACTED MY DEALERSHIP TO FIND OUT WHAT WAS GOING ON AND WHEN IT WOULD BE FIXED. THE DEALERSHIP ADVISED ME THE PARTS WOULD BE AVAILABLE IN SEPTEMBER 2017,WHICH I ASSUME MEANS I WOULD THEN BE IN LINE FOR THE REPAIR SOME TIME AFTER SEPTEMBER. I THEN CONTACTED THE LEXUS DIVISION, CUSTOMER ASSISTANCE CENTER AT 800-255-3987 ONLY TO BE TOLD THE SAME THING. THE SOLUTION UNTIL THE FIX IS DONE IS HAVE MY WIFE SIT IN THE BACK SEAT. LEXUS WOULD HAVE KNOWN THAT THERE WAS A TAKATA AIRBAG ISSUE FOR THE LAST FEW YEARS. THIS IS AN EXTREMELY EXCESSIVE WAIT TIME FOR A FIX, ONE THAT LIMITS MY ABILITY TO USE THE CAR FOR ITS INTENDED PURPOSE. THERE ARE NO ASSURANCES THAT IF I AM THE ONLY ONE IN THE FRONT SEAT DRIVING THE CAR THAT IF THE AIRBAG EXPLODES THAT THE SHRAPNEL WOULD NOT HIT MYSELF OR ANYONE ELSE IN THE BACK SEAT. I CANNOT SELL OR TRADE THE CAR IN AS THE VALUE HAS BEEN REDUCED SIGNIFICANTLY. LEXUS IS UNDER THE IMPRESSION THAT HIS IS MORE OF AN INCONVENIENCE THAN A THREAT TO ITS OCCUPANTS. MY VEHICLE WAS PAID OFF THE YEAR I PURCHASED IT. LEXUS ACTS LIKE THIS IS JUST TOO BAD AND IT WASN'T THERE FAULT. I WOULD ASSUME THAT ANY PARTS THEY SUBCONTRACT OUT FOR TO INSTALL IN MY LEXUS WOULD HAVE BEEN DESIGNED, BUILT AND TESTED WITH LEXUS APPROVAL, SO THEY DO HAVE A RESPONSIBILITY IN THIS. IS LEXUS GOING TO PROVIDE A LOANER VEHICLE, DO I HAVE TO RENT A CAR, WHO IS GOING TO PAY FOR IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I AM STILL WAITING FOR THE TAKATA AIRBAGS (ABOUT 1.5-2 YRS) TO BE REPLACED DUE TO THE RECALL BUT DEALER JUST SAYS NOTHING CAN BE DONE UNTIL AIRBAGS ARE RECEIVED. IN ADDITION, MY DASHBOARD HAS BEEN MELTING FOR THE LAST THREE YEARS AND NOW HAS BECOME A SAFETY ISSUE BECAUSE THE GLARE BLOCKS MY LINE OF VISION DURING THE DAY AND AT NIGHT DUE TO THE REFLECTION OF THE LIGHTS.I TOLD THE DEALER ABOUT THIS ISSUE AS WELL AS LEXUS CUSTOMER SERVICE BUT I AM JUST TOLD THAT 2010 IS NOT INCLUDED IN THE RECALL CAMPAIGN. I HAVE BEEN UNABLE TO TAKE AN ACCURATE PICTURE BECAUSE THE GLARE/LINE OF VISION BLOCKAGE IS HARD TO SEE.

AS OF 3/18/2016 I PURCHASED AN NEW RADIATOR FOR A TOTAL OF $945 AT MCGRATH LEXUS DEALERSHIP IN CHICAGO ON DIVISION ST BECAUSE THE OLD RADIATOR WAS LEAKING. AS OF 3/31/2017 THE NEW RADIATOR IS NOW LEAKING AND THE CAR WOULD NOT START BECAUSE THE CAR WAS OVER HEATING. AS OF 4/1/2017 THE TIMING BELT AND WATER PUMP FOR THE STEERING WILL NEEDS TO BE REPLACED. TODAY 4/1/2017 MCGRATH LEXUS DEALER STATED I WILL COST AT LEAST $1200 WITH LABOR INCLUDED FOR THEM TO REPAIR. AFTER FURTHER RESEARCH ON RECALLS FOR MY 2004 LEXUS RX330 I DISCOVERED THESE REQUIRED REPAIRS ARE LEXUS DEAKER RECALLS. WHY WOULD MCGRATH LEXUS CHARGE ME IF THESE ARE RECALLS ON MY LEXUS.

TAKATA RECALL THE RECALL WAS ISSUED ON JANUARY 9, 2017 AND WE RECENTLY RECEIVED A LETTER FROM LEXUS WITH NO DATE ON IT ADVISING THAT THERE IS A PROBLEM WITH THE PASSENGER AIR BAG. THERE IS ALSO A BOX IN THE LETTER WHERE IT STATES: "UNTIL THE REMEDY BECOMES AVAILABLE, WE RECOMMEND THAT YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT". IT ALSO STATES IN THE LETTER THAT LEXUS "IS CURRENTLY PREPARING TO REMEDY THE PROBLEM", WITH NO DATE ON THE LETTER OR A REMEDY DATE. WITH THE WARNING IN PLACE NOT TO USE THE PASSENGER SEAT, WE NO LONGER HAVE ENOUGH SEATING WITH SEAT BELTS TO ACCOMMODATE OUR FAMILY AND HAVE HAD TO RESORT TO RENTING A VEHICLE. I BELIEVE THAT LEXUS AND TOYOTA HAVE HAD ENOUGH TIME TO REMEDY THIS PROBLEM. WHAT CAN WE DO? THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB