LEXUS Complaints

View complaints related to LEXUS. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2010 LEXUS GX460
    - SHERMAN OAKS, CA

    TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2008 LEXUS ES
    - SAN DIEGO, CA

    TAKATA RECALL I RECEIVED A LETTER DATED MAY 23, 2016 INDICATING THAT THE FRONT PASSENGER AIRBAG INFLATOR ON MY 2008 LEXUS ES 350 NEEDS TO BE REPLACED. I LIVE IN ZONE A, THE HIGHEST RISK AREA. I HAVE CALLED THREE TIMES OVER THE PAST 10 MONTHS TO MY LOCAL LEXUS DEALERS, AND THEIR RESPONSE HAS BEEN "WE HAVE RECEIVED ONLY A FEW PARTS SO FAR." "YOU WILL BE NOTIFIED WHEN THERE ARE MORE PARTS IN." MY WIFE AND I HAVE JUST THIS ONE CAR, AND HAVING ONE OF US SITTING IN THE BACK SEAT EACH TIME WE DRIVE THE CAR FOR THE LAST 10 MONTHS HAS BEEN VERY DIFFICULT. WE ARE BOTH SENIORS. IS THERE ANYTHING YOU CAN DO TO HAVE ONE OF THE LOCAL DEALERS IN SAN DIEGO COUNTY REPLACE THE AIRBAG VERY SOON. THANKS FOR YOUR HELP ON THIS.

    Source: NHTSA WEB SITE
  • 2007 LEXUS ES350
    - FLUSHING, NY

    TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2010 LEXUS ES350
    - ORLANDO, FL

    TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2007 LEXUS ES350
    - RED HOOK, NY

    TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) FOR THE FRONTAL PASSENGER AIR BAGS; HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2008 LEXUS ES350
    - OAK CREEK, WI

    TAKATA RECALL: I WAS NOTIFIED OF THIS RECALL ON JAN. 9, 2017. IN THE NOTIFICATION I WAS WARNED NOT TO HAVE ANYONE RIDE IN THE FRONT PASSENGER SEAT UNTIL A REMEDY IS DEVELOPED. IT IS NOW APPROACHING 90 DAYS WITHOUT ANY REMEDY NOTIFICATION. I THINK THIS IS A BIT EXCESSIVE AND CERTAINLY OUTRAGEOUS FOR SOMEONE WHO PURCHASED A LUXURY AUTOMOBILE AND IS NOW UNABLE TO HAVE MY WIFE RIDE IN THE FRONT PASSENGER SEAT.

    Source: NHTSA WEB SITE
  • 2007 LEXUS ES 350
    - OCEANSIDE, CA

    TL* THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *AS

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2008 LEXUS ES350
    - SAN DIEGO, CA

    TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2012 LEXUS ES
    - LITHONIA, GA

    TAKATA RECALL - THERE HAS BEEN NO VIABLE SOLUTION ISSUED TO PROTECT CONSUMERS WHILE THE REMEDY FOR THIS RECALL IS DEVELOPED. THE RECOMMENDATION TO NOT DRIVE WITH A FRONT SEAT PASSENGER IS NOT FEASIBLE OR PRACTICAL. NO INJURY HAS BEEN SUSTAINED AT THIS TIME.

    Source: NHTSA WEB SITE
  • 1998 LEXUS GS300
    - LONG BEACH, CA

    I PURCHASED A VEHICLE OFF THE STREETS AND HAD NO CLUE ON HOW THE SYSTEM WORKS WHEN PURCHASING A SALVAGED VEHICLE THAT HAD BEEN IN A AUCTION AFTER A WRECKLESS ACCIDENT. HAD A MASTER CYLINDER MALFUNCTION THAT GOT FIXED BY NOT A LEXUS PROFESSIONAL MECHANIC DUE TO BUDGET REASONS. RECEIVED A CHECK FOR AROUND $20.00 FOR THE RECALL ON THE GAS PEDAL GETTING STUCK AROUND 3 YRS. AGO. NO LONGER HAVE POSSEION OF MY LICENSE # PLATE OR VEHICLE. I THINK VIN # WAS A SCAM.

    Source: NHTSA WEB SITE