LEXUS Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/30/17*LJ *CN

"TAKATA RECALL" WE JUST BOUGHT A LEXUS350ES IN SEPTEMBER 2016, AND WERE NOT AWARE OF THE TAKATA RECALL UNTIL WE RECEIVED A RECALL LETTER ON 2/17/17. THE LETTER STATED THAT "LEXUS IS CURRENTLY PREPARING THE REMEDY FOR THIS PROBLEM AND WILL SEND ANOTHER NOTIFICATION TO ALL AFFECTED OWNERS WHEN THE REMEDY BECOMES AVAILABLE. AND, WHAT SHOULD WE DO? "UNTIL THE REMEDY BECOMES AVAILABLE, WE RECOMMEND THAT YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT" AND, "WE SINCERELY APOLOGIZE FOR ANY INCONVENIENCE THIS WILL CAUSE, BUT WE ARE TAKING THIS ACTION TO ENSURE YOUR SAFETY" ARE YOU FRICKIN KIDDING ME?? WE DID NOT BUY THIS SO CALLED, NICER CAR, AND SPEND THIS MUCH MONEY, TO NOT BE ABLE TO DRIVE IT WITH AN OCCUPANT...TO TRANSPORT, TO GO TO & FROM WORK, OR SHOP, TO DO THAT PART OF OUR LIFE THAT REQUIRES A VEHICLE!!! NO, NOTHING HAS HAPPENED YET, AND WE HAVE NOT BEEN IN AN ACCIDENT THAT WOULD TRIGGER THE AIR-BAD TO INJURE OR KILL THE PASSENGER; BUT HOW CAN WE UTILIZE THE CAR IF IT IS DANGEROUS TO OUR LIFE AND NEEDS A REPAIR, THAT IS NOT EVEN AVAILABLE?? ON TOP OF ALL THIS, WHEN WE WERE DOING THE PAPERWORK TO PURCHASE THIS CAR FROM CARMAX, AND IT CAME TO THEIR DISCLOSURE FORM "IMPORTANT INFORMATION REGARDING YOUR PURCHASE- MANUFACTURER RECALLS AND ACKNOWLEDGMENT", IT INDICATED THAT THE BOX MARKED WAS " NO OPEN RECALLS REPORTED BY NHTSA". THE TAKATA RECALL WAS A REPORTED RECALL! WE WOULD NOT HAVE PURCHASED THIS LEXUS ES350 IF WE HAD KNOWN ABOUT THIS AIRBAG RECALL. AND, IF THE FORM THAT CARMAX USED STATING THAT THERE WERE NO RECALLS, STATED THAT THERE WAS AN AIRBAG RECALL IN MASSIVE NUMBERS; WE WOULD HAVE INVESTIGATED AND REALIZED THAT THIS RECALL DID NOT HAVE A REMEDY, WE WOULD NOT HAVE BOUGHT THIS CAR!! I FEEL SCREWED WITHOUT A SOLUTION. WHAT DO WE DO? WHAT SOLUTION IS THERE FOR US SO THAT WE CAN DRIVE THE CAR SAFELY. ??? *TR

TAKATA INFLATORS - MY VEHICLE HAS AN OPEN RECALL WITH NO KNOWN FIX. SO I AM STUCK WITH A VEHICLE THAT NOW HOLDS NO VALUE AND THAT I CAN NOT SELL. IT'S WORTH LESS THAN OWE. HOW CAN YOU HAVE A RECALL WITH NO KNOWN FIX? THAT IS UNFAIR TO THE CONSUMER AND DOESN'T SAY GOOD THINGS ABOUT THE LEXUS NAME. I WON'T BUY ANOTHER LEXUS EVER AGAIN!

I'VE CONTACTED MY DEALERSHIP, FREEMAN LEXUS, NUMEROUS TIMES SINCE HEARING ABOUT THE TAKATA RECALL IN JUNE OF LAST YEAR. 9 MONTHS LATER I AM STILL AWAITING REPAIR. THE FIRST 5 TIMES I CALLED, I WAS TOLD TO CALL BACK AND CHECK IN TO SEE IF THE AIRBAG REPLACEMENT PARTS WHERE IN. THE LAST TIME I WAS PUT ON A LIST IN ORDER TO RECEIVE A LOANER CAR. 2 MONTHS LATER AND STILL NO REPAIR OR LOANER. I HAVE A 2008 LEXUS IS WHICH WAS PURCHASED IN SEPTEMBER OF 2007. I LIVE IN CA. BASED ON THE PROJECTED DEGRADATION TIMELINE OF 6-9 YEARS, SEPTEMBER OF 2016 PUT MY AT 9 YEARS. I AM NOT SATISFIED WITH LEXUS LACK OF TIMELY REPAIR.

TL* THE CONTACT OWNS A 2008 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I HAVE CONTACTED MY LOCAL LEXUS DEALERSHIP AND CANNOT GET ANY HELP WITH THE TAKATA RECALL, DOOR PANEL RECALLS, AND ANY OTHER RECALL ISSUE. I HAVE BEEN TRYING FOR THE LAST YEAR AND HALF.

I CONTACTED LEXUS OF SAVANNAH, GA. ABOUT MY DASH AND DOOR PANELS WERE DISSOLVING/DISINTEGRATING AND TOLD THAT BOTH ITEMS ARE ON A RECALL LIST AND THAT I WOULD BE PUT ON A RECALL LIST TO BE PUT ON THEIR LIST TO BE REPAIRED, THAT WAS IN DEC. 2014. I HAVE BEEN IN CONTACT WITH LEXUS OF SAVANNAH, GA. AND COOPERATE HEADQUARTERS NUMEROUS TIMES SINCE THEN AND HAVE BEEN TOLD THAT THEY DIDN'T KNOW WHEN IT WOULD BE REPAIRED, LAST CALL TO THE HEADQUARTERS WAS YESTERDAY AND WAS TOLD THE SAME. THE GLARE FROM THE DASH HAS BECOME SO DANGEROUS THAT I AM CONCERNED THAT I WILL HAVE A WRECK AND BE INJURED OR KILLED FROM THIS PROBLEM. MY CAR IS A 2008 IS250 LEXUS. I WOULD GREATLY APPRECIATE IT IF THERE IS ANY WAY THAT YOU CAN SPEED UP THEIR REPAIR ON MY CAR. EVEN THOUGH IT IS DANGEROUS TO DRIVE I HAVE NO OTHER CHOICE. I AM SENDING DOCUMENTATION AND CAN SEND IF NECESSARY.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.