LEXUS Complaints

View complaints related to LEXUS. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2016 LEXUS RX350
    - MORGAN HILL, CA

    WHEN I'M DRIVING, THE PHONE CONTACTS ARE GREYED OUT, LOCKING ME FROM ACCESSING THEM TO MAKE A CALL. I CAN MAKE A CALL USING THE VOICE COMMAND, BUT THAT IS LIMITED SINCE I DON'T REMEMBER ALL MY CONTACT NAMES OFF THE TOP OF MY HEAD. CALLED LEXUS AND THEY SAY THAT IS A SAFETY FEATURE. HOWEVER, IF SCROLLING THROUGH CONTACTS IS A SAFETY THING, THEN WHY CAN I ACCESS MY FAVORITE CONTACTS AND SCROLL THROUGH RECENT CALLS? THIS DISTRACTS THE DRIVER IN MAKING A PHONE CALL BY "ENCOURAGING" HER TO MANUALLY DIAL THE NUMBER OFF THE PHONE DIALPAD. YES, THAT'S ILLEGAL AND NOT SAFE. HENCE THIS POST.

    Source: NHTSA WEB SITE
  • 2010 LEXUS IS
    - HOUSTON, TX

    TAKATA RECALL I HAVE BEEN CALLING THE LEXUS DEALERS HERE IN TEXAS FOR ALMOST A YEAR AFTER GETTING THE RECALL LETTER AND THEY STILL DO NOT HAVE PARTS FOR THE AIRBAG. IN THE MEAN TIME, SOMEONE COULD BE KILLED SITTING IN MY PASSENGER SEAT. I HAVE GRANDKIDS THAT I TRANSPORT TO SCHOOL AND ATHLETIC ACTIVITIES. MY CAR IS ALMOST 8 YEARS OLD AND I LIVE IN A HIGH HUMID STATE. I HAVE EVEN TALKED TO CORPORATE FROM LEXUS AND THEY HAVE NO ANSWERS OR REMEDIES AND NO TIMELINE AS WHEN MY CAR WILL BE FIXED. THIS LOOKS LIKE A LAWSUIT IN THE MAKING.

    Source: NHTSA WEB SITE
  • 2007 LEXUS ES
    - CANTON, GA

    "TAKATA RECALL" ...DEALER IS NOT ABLE TO PROVIDE DATE OF REPLACEMENT...ONLY THAT THE CAR WILL BE RECALLED BASED UPON STATE REGISTRATION DATA BANK. NOT A VALID RESPONSE IN OUR MIND.

    Source: NHTSA WEB SITE
  • 2007 LEXUS ES350
    - CLERMONT, FL

    TAKATA RECALL. UNABLE TO SAFELY UTILIZE THE VEHICLE SINCE THE MAY 23, 2016 RECALL. THIS IS TOTALLY UNSATISFACTORY. WE NEED A SOLUTION NOW.

    Source: NHTSA WEB SITE
  • 2008 LEXUS ES350
    - PEORIA, IL

    TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ...UPDATED 05/11/17 *BF *CN

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2008 LEXUS IS 250
    - BLAIRSVILLE, GA

    TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2006 LEXUS GS300
    - MEMPHIS, TN

    FAULTY ECU COMPUTER RESULTING IN HARD JERK WHEN SHIFTING BETWEEN FIRST AND SECOND GEAR. THE ENGINE REPAIR UNIT GOES BAD AFTER 100,000 MILES. MULTIPLE VEHICLES REPORTED THE ISSUE AFTER EXPERIENCING FUEL INDUCTION PROBLEMS AND OIL LOSS RELATED TO BAD .GASKETS. CAR STARTED JERKING ON THE HIGHWAY CAUSE A REAR END BUMPER COLLISION WHILE INTRAFFIC.

    Source: NHTSA WEB SITE
  • 2007 LEXUS ES350
    - WAUWATOSA, WI

    TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2010 LEXUS IS 250
    - BREA, CA

    TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2016 LEXUS RX350
    - HOLLYWOOD, FL

    TL* THE CONTACT OWNS A 2016 LEXUS RX350. WHILE EXITING THE HIGHWAY AT APPROXIMATELY 10 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOOR, BUT FAILED TO STOP THE VEHICLE. THE CONTACT CRASHED INTO THE REAR OF THE PRECEDING VEHICLE. THE CONTACT PULLED THE VEHICLE TO THE SIDE OF THE ROAD AND TURNED OFF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY AND THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED FOR THE HIGHWAY PATROL. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DAMAGED, BUT NOT DESTROYED. THE FAILURE MILEAGE WAS 12,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE