LEXUS Complaints

TL* THE CONTACT OWNS A 2017 LEXUS ES350. WHILE DRIVING 50 MPH, THE VEHICLE SHOOK RAPIDLY AND THE BALL JOINT DETACHED. THE FAILURE CAUSED THE STRUT TO SNAP OFF OF THE VEHICLE. THE CONTACT LOST CONTROL, STRUCK ANOTHER VEHICLE, AND LANDED IN A DITCH. THE CONTACT SUSTAINED INJURIES ON THE FOREARM, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A POLICE IMPOUND PENDING FURTHER INVESTIGATION ON THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 352.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

MY VIN INFORMATION HAS THE YEAR OF MY CAR AS 1900 INSTEAD OF 2017. CAN YOU ASSIST TO FIX OR UPDATE TO 2017?

TAKATA RECALL I HAVE BEEN WAITING FOR LEXUS TO CALL ME TO FIX THIS FRONT PASSENGER AIRBAG RECALL FOR ALMOST A YEAR, THEY KEEP SAYING THEY HAVE NOT RECEIVED ANY REPLACEMENT PARTS TO DO THE JOB, IS THERE ANYTHING NHTSA CAN DO TO SPEED THINGS UP AS THIS IS COULD BE A LIFE AND DEATH ISSUE. REGARDS, [XXX] *DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB

"TAKATA RECALL" SINCE RECALL NO REPAIR HAS BEEN OBTAINED YET, PRESUMABLY DUE TO ''NO REPLACEMENT PARTS AVAILABLE'' SAYS SOLE LOCAL DFW DEALERSHIP WHICH SUPPOSEDLY PUT ME ON A WAITING LIST.

SOME SNOW & ICE ON I82, FROM SUNNYSIDE, WA, (MP 69) TO WEST RICHLAND (MP 96). ENTERING FREEWAY, CAR WOULD ONLY GO 40MPH, ENGINE SURGING LIKE TRANSMISSION STUCK IN 3RD GEAR. TRAFFIC VERY LIGHT. STOPPED AT WEIGH SCALE TO CHECK WHEEL WELLS FOR ICE AS THOUGHT THIS MIGHT BE THE REASON CAR ACTING STRANGE. WELLS COMPLETELY CLEAR. GET BACK ON I82, FIRST UNDERPASS HAS PATCHES OF ICE THAT I CAN SEE. WHEN I GO OVER THE ICE, THE CAR BRAKES HARD BY ITSELF AND THE REAR OF THE CAR SWINGS OUT TO THE LEFT & STARTS TO GO BROADSIDE. I KEEP THE CAR UNDER CONTROL. AS TRAFFIC INCREASES, I PUT MY FLASHERS ON & STAY IN THE RIGHT LANE BECAUSE I CANNOT GET THE CAR TO GO FASTER THAN 40MPH. THE NEXT UNDERPASS, I GET AGAIN HARD BRAKING BY THE CAR AND BROADSIDE SWING INTO THE LEFT LANE. I KNOW IT IS AN ISSUE WITH THE CAR BECAUSE I DID NOT BRAKE. NEXT UNDERPASS I HAVE TO SLOW TO 30MPH TO MAKE SURE THE CAR COMING UP BESIDE ME IS CLEAR BECAUSE I KNOW I WILL SWING TO THE LEFT. I AM NOT ACCELERATING OR BRAKING AND YES, AGAIN AT 30MPH IT BRAKES AND I GO BROADSIDE TO THE LEFT. THIS IS A TERRIFYING TRIP, THERE ARE 4 OR 5 UNDERPASSES & EACH TIME IT'S THE SAME BROADSIDE MOVEMENT WITH AUTO BRAKING BY THE CAR. I EXIT AT MP 69. GOING EASTBOUND ON KENNEDY RD WHERE THERE IS COMPACT SNOW AND ICE, IT WILL NOT GO FASTER THAN 25MPH AND IS SQUIRRELY, BACK END MINOR SWINGING BACK AND FORTH AS AUTO BRAKING IS HAPPENING. NEXT MORNING, TOOK IT TO DEALERSHIP, RAN DIAGNOSTICS, COULD FIND NOTHING WRONG. HAVE 84,500 MILES ON CAR, BOUGHT IT IN OCT 2015, HAD WATER PUMP REPLACED AT SAME DEALERSHIP IN JANUARY 2017. I DROVE THIS CAR LAST YEAR IN SNOW AND ICE AND NEVER EXPERIENCED THIS BUT NOW I WILL NOT DRIVE THIS CAR AGAIN & WE ARE ACTIVELY LOOKING FOR ANOTHER VEHICLE. IF MY 17 YEAR OLD DAUGHTER HAD BEEN DRIVING, SHE WOULD HAVE ROLLED THE CAR. IT IS ONLY BECAUSE OF EXPERIENCE I KNEW TO GENTLY CONTROL THE CAR.

TAKATA RECALL: WHAT IS THE LEGAL REQUIREMENTS OF THE AUTO MANUFACTURE IN RESPECT TO COMPLETING THIS RECALL? WHAT IS I AM ENTITLED TODAY? CAN I SELL THE CAR? CAN DEALERSHIPS SELL CARS WITH A KNOWN (UNSOLVED) SAFETY RECALL?

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS F. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TAKATA RECALL. LEXUS ISSUED A RECALL NOTICE IN MAY 2016 AND STILL HAS NO REMEDY AVAILABLE. THIS IS SEVERELY IMPACTING MY ABILITY TO USE MY VEHICLE, WHICH IS MY PRIMARY FAMILY CAR. I FIRMLY BELIEVE THAT LEXUS/TOYOTA IS FAILING IN ITS DUTY TO PROMPTLY CORRECT THIS SERIOUS PROBLEM. BLAMING TAKATA OR WAITING FOR TAKATA TO PROVIDE A SOLUTION IS NOT ENOUGH. I'M SO FRUSTRATED WITH LEXUS THAT I HAVE DECIDED TO NEVER AGAIN BUY ANOTHER LEXUS.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOLS CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/01/17*LJ *CN