LEXUS Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL: I'VE BEEN WAITING FOR THIS AIR BAG REPLACEMENT, I'M WORRIED I GOT THE LETTER 7/13/2016 I DON'T WANT MY FAMILY HURT OR DIE BECAUSE THE REPLACEMENT ITS TAKEN TOO LONG, ACCORDING TO THE LETTER MY CAR ITS IN THE GEOGRAPHIC ZONE A IN WHICH THE PROPELLANT DEGRADATION IS BETWEEN 6-9 YEARS I BOUGHT MY CAR NEW IN APRIL 2007 NOW IS FEB 2017 PLEASE HELP !! [XXX] *DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB

SO THIS PROBLEM OCCURRED WHILE DRIVING ORIGINALLY AND IT WAS SO LOUD THAT NOT ONLY DID IT EFFECT MY HEARING, BUT IT ALMOST MADE ME RUN OFF THE ROAD. IT THEN PROCEEDED TO GET WORSE JUST WHEN THE KEY WAS IN THE IGNITION AND WASN'T EVEN STARTED. IT IS A LOUD POPPING, CRACKING NOISE COMING FROM THE SPEAKER AREAS, AND FROM WHAT I HAVE NOW DETERMINED IT IS A DIRECT RESULT OF THE MARK LEVINSON AMPLIFIER NOT WORKING PROPERLY. IT BASICALLY RENDERS THE VEHICLE USELESS (DUE TO THE SOUND) UNTIL YOU PULL THE AMPLIFIER OUT, PULLING THE STEREO FUSE DIDN'T GET RID OF IT EITHER. THESE AMPS AND THESE STEREOS SHOULD HAVE BEEN RECALLED LONG AGO AS THEY ARE TRULY A DANGER TO THE MOTORIST WHO OWNS THEM. THERE IS NO DOCUMENTATION ON HOW TO DISABLE THEM WITHOUT PHYSICALLY REMOVING THEM AND THE SOUND THAT COMES OUT OF THEM WHEN THEY HAVE AN ISSUE IS HORRENDOUS. THIS RECALL NEEDS TO HAPPEN FOR SAFETY AND ALSO FOR THE SIMPLE FACT THAT CONSUMERS ARE GETTING COMPLETELY SCREWED OVER BY THE FACT THAT THESE ARE NOT A LEXUS PART BUT RATHER SOME SORT OF MONOPOLY THAT CAN'T BE CHANGED OUT LIKE MOST CONVENTIONAL AFTER MARKET AMPLIFIERS/ STEREOS. THEY WANT $2200 FOR A NEW ONE OR YOUR ONLY OPTION IS TO DRIVE A VEHICLE WITHOUT A STEREO. PLEASE GET ONLINE AND RESEARCH ALL THE PROBLEMS THESE SYSTEMS HAVE CAUSED OWNERS OVER THE YEARS. THEN PLEASE DO SOMETHING ABOUT IT. THERE'S NO DOUBT THAT HAD THE CIRCUMSTANCE HAVE BEEN RIGHT WHEN THAT FIRST GIANT POP WAS HEARD, I COULD HAVE EASILY ENDED UP IN A DITCH OR HEAD ON BECAUSE OF THE SOUND. THE PART NUMBER FOR THE AMPLIFIER IS 86280-0W050 I'M SURE THERE IS OTHER MODELS THAT ARE SIMILAR, BUT AT LEAST LEXUS SHOULD SPEND SOME TIME FIGURING OUT AN ALTERNATIVE WAY TO INSTALL AN AFTERMARKET STEREO NOT PRONE TO THIS PROBLEM FOR SAFETY SAKE. ALL OTHER VEHICLES HAVE THE ABILITY TO CHANGE OUT STEREO, AMPS, SPEAKERS WITHOUT TAPPING INTO THE INSTRUMENT CLUSTER.

WHILE IN MOTION, WAS IN AN ACCIDENT AND RECEIVED A DIRECT IMPACT TO THE DRIVER SIDE DOOR. HOWEVER, THE DRIVER SIDE AIRBAG MALFUNCTIONED AND DID NOT INFLATE CAUSING ME TO RECEIVE AN INJURY TO MY LEFT SHOULDER. ALL THE OTHER AIRBAGS IN THE VEHICLE INFLATED....UPDATED 03/29/17 *BF *CN

NO REMEDIES YET AND LEXUS DOESN'T HAVE A CONFIRMED DATE ABOUT WHEN THIS ISSUE WILL BE RESOLVED.

TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT EXPERIENCED THE FAILURE DURING A CRASH. WHILE AT A STOP LIGHT, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO A DEALER AND REPAIRED. THE FAILURE MILEAGE WAS 64,000.

TL* THE CONTACT OWNED A 2005 LEXUS RX330. WHILE DRIVING 35 MPH, ANOTHER VEHICLE CRASHED INTO THE DRIVER'S SIDE DOOR OF THE CONTACT'S VEHICLE. BOTH THE FRONT DRIVER'S SIDE AND SIDE CURTAIN AIR BAGS DEPLOYED. DUE TO EXCESSIVE FORCE, THE AIR BAGS CAUSED SEVERE INJURIES DURING DEPLOYMENT. A POLICE REPORT WAS FILED. INJURIES WERE SUSTAINED, WHICH REQUIRED MEDICAL TREATMENT. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 04/11/17 LJ *CN

TAKATA RECALL - UNABLE TO USE PASSENGER SEAT IN MY CAR WHICH IS MY PRIMARY MODE OF TRANSPORTATION AND NEED ALL PASSENGER SEAT. NO WORD OR INDICATION OF WHEN FIX WHEN BE AVAILABLE.

TAKATA RECALL I HAVE BEEN WAITING MONTHS FOR THE REPAIR TO THIS AND MY OTHER LEXUS. AT THE LEAST LEXUS SHOULD BE PROVIDING A SAFE COMPARABLE VEHICLE AS A REPLACEMENT UNTIL MY TWO VEHICLES ARE REPAIRED.

1) A LIGHT IN A DASHBOARD CAME ON SAYING "CHECK HYBRID SYSTEM", I TOOK IT TO THE LEXUS DEALER , THEY CHANGED THE NON HYBRID BATTERY), CHARGED ME $350 FOR IT AND RESET THE COMPUTER. 2) A WEEK AFTER, THE LIGHT STARTED APPEARING AGAIN WITH THE SAME MESSAGE, THE MESSAGE APPEARED IN THE MORNING, IN THE WAY BACK HOME, COMING OUT OF THE SPEEDWAY , ALL THE LIGHTS IN THE DASHBOARD CAME OFF (BRAKES, ENGINE, ALL OF THEM) AND I LOST COMPLETE CONTROL OF THE CAR: NO BRAKES, NO STEERING, NO NOTHING. I TRIED RESTARTING THE CAR AGAIN, IT DID, AND THE NEXT DAY WAS DRIVEN TO THE DEALER AGAIN. THEY TOOK IT IN, HAD IT OVER 2 DAYS, SAID THAT THEY FOUND A "LOOSE CAP IN THE HYBRID BATTERY", RESET THE COMPUTER ONE MORE TIME AND GAVE THE CAR BACK TO ME. 3) THE CAR DID NOT FEEL THE SAME, IT WAS LIKE IF THE SWITCH BETWEEN HYBRID AND GAS MODEL WAS OFF, TOO ACCELERATED OR SOMETHING, BUT FOR THE MOST PART NO MAJOR ISSUES UNTIL YESTERDAY (A WEEK AND A HALF AFTER THE PREVIOUS INCIDENT). SAME THING HAPPENED THIS TIME, WHILE DRIVING THE CAR, ALL THE LIGHTS ON THE DASHBOARD CAME ON AND THE CAR LOST EVERYTHING: BRAKES, STEERING....IMPOSSIBLE TO CONTROL. I WAS LUCKY ONE MORE TIME AND NOBODY WAS HURT . THIS TIME THE CAR DID NOT START AGAIN. WE CALLED A TOW TRUCK AND SENT IT TO THE DEALER. LOOSING ABSOLUTE CONTROL OF THE VEHICLE IS NOT ACEPTABLE. I FELT I WAS TRAPPED IN A KILLING MACHINE. THIS COMPLETE SYSTEM FAILURE HAPPENS WHILE DRIVING. I COMMUNICATED THIS TO LEXUS.