LEXUS Complaints

TAKATA RECALL IN JUNE 2016 I RECEIVED A LETTER NOTIFYING ME THAT MY PASSENGER AIRBAG WAS ON RECALL FOR BEING DANGEROUS & HARMFUL IF INFLATED AND TO NOT HAVE ANY FRONT SEAT PASSENGERS IN MY VEHICLE. TO DATE, THERE HASN'T BEEN A FIX FOR THE RECALL WHICH HAS BEEN GOING ON 8 MONTHS NOW. I AM VERY UPSET THAT THIS ISSUE HASN'T BEEN RESOLVED. NO ONE HAS CHECKED ON MY VEHICLE NOR OFFERED A LOANER. I RECENTLY TOOK MY CAR IN FOR SERVICE & A RENTAL CAR OPTION WAS MENTIONED. THAT ISN'T ACCEPTABLE WHEN I'M PAYING A CAR NOTE FOR A VEHICLE TO WHICH I CAN NOT FULLY USE. I HAVE A DISABLED PARENT WHO I CARE FOR & IT'S NOT COMFORTABLE FOR HER TO RIDE IN THE BACK SEAT. THE BACKSEAT OF THE IS250 IS TIGHT & MORE COMFORTABLE FOR KIDS NOT ADULTS. I AM HER SOLE CARE TAKER AND THIS INCONVENIENT ISSUE AS LEXUS EXPLAINS IT, IS NOT ACCEPTABLE. AT THIS POINT I DO NOT BELIEVE THAT LEXUS OR THE MANUFACTURER ARE TRYING TO COME UP WITH A FIX OR REPLACEMENT BECAUSE THE VEHICLE IS AN OLDER MODEL. IF THAT IS THE CASE, THEN LEXUS NEEDS TO EITHER REPLACE OR BUY BACK THESE VEHICLES.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE.

I CANNOT RENEW MY CAR REGISTRATION IN CALIFORNIA UNTIL THIS AIRBAG RECALL HAS BEEN PROCESSED BY LEXUS.

TL* THE CONTACT OWNS A 2000 LEXUS RX300. THE CONTACT STATED THAT THE HEADLIGHTS HAD A LOT OF CONDENSATION. THE CONTACT STATED THAT THE FAILURE PROVIDED MINIMUM VISIBILITY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT COVERS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000.

TAKATA RECALL - SINCE MAY 23, 2016 TOYOTA HAS ATTEMPTED TO PREPARE A REMEDY FOR NHTSA RECALL NO. 16V-340 BUT AS OF JANUARY 31, 2017 THEY HAVE FAILED. WITH AMPLE TIME PAST, I MUST CONCLUDE TOYOTA IS UNABLE TO DEVELOP A REMEDY. ON BEHALF OF ALL ZONE A RESIDENTS, I ASK THE NHTSA TO LAUNCH AN IMMEDIATE INVESTIGATION TO CONFIRM MY CONCLUSION. THANK YOU FOR YOUR SERVICE *TR

SAFETY RECALL GLB (NHTSA RECALL ID 16V065) ISSUED FEBRUARY 2, 2016. IT HAS BEEN ONE FULL YEAR, AND THE DEALERSHIP REFUSES TO FIX THE CAR! THEY SAY THEY DO NOT HAVE PARTS, AND HAVE NO PLAN ON WHEN THEY WILL GET PARTS.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS IS 250. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HESITATED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED FROM A STOP POSITION. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED WITH CARBON BUILD UP. THERE WAS NO REPAIR SOLUTION. THE VEHICLE WAS TAKEN BACK TO THE DEALER SEVERAL YEARS LATER AND THE MOTOR WAS REBUILT. THE VEHICLE HAD SEVERAL TOP CARBON CLEAN OUTS, BUT THE ISSUE PERSISTED. THE CONTACT ALSO STATED THAT THE DASHBOARD AND THE INNER DOOR PANELS WERE MELTING. THE FAILURES MADE IT DIFFICULT TO SEE OUT THE WIDOW DUE TO A GLARE COMING THROUGH THE WINDSHIELD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 26,000.

TAKATA RECALL TOYOTA HAS REFUSED TO REPLACE THE DEFECTIVE AIRBAG IN MY CAR FOR 6 MONTHS, DESPITE REPEATED CONTACT. THE AIRBAG IS PART OF RECALL 16V340. I PRESENTED MY 2011 LEXUS IS 350C, VIN [XXX] TO TREASURE COAST LEXUS IN FORT PIERCE, FLORIDA, ON JULY 28, 2016. THEY ADVISED THAT NO PARTS WERE AVAILABLE TO MAKE THE REPAIR. I HAVE FREQUENTLY CONTACTED THEM SINCE, RECEIVING THE SAME ANSWER. ON THE SAME DATE, I NOTIFIED TOYOTA MOTOR SALES U.S.A., INC. (TOYOTA US) AND TOYOTA MOTOR CORPORATION (TOYOTA JAPAN). TOYOTA JAPAN ACKNOWLEDGED MY LETTER IN THEIR LETTER TO ME OF AUGUST 4, 2016. I HAVE SUBSEQUENTLY CONTACTED BOTH TOYOTA US AND TOYOTA JAPAN. NEITHER HAS SENT ME ANY ADDITIONAL WRITTEN CORRESPONDENCE. AFTER THREAT OF LAWSUIT, AN ATTORNEY CLAIMING TO "REPRESENT TOYOTA IN SOUTH FLORIDA" CONTACTED ME BY PHONE ON NOVEMBER 30, MAKING NO PROMISES OF ACTION OF ANY SORT. SHE STATED THAT TOYOTA WAS "NOT BUYING BACK CARS AT THIS TIME." I PURCHASED THE VEHICLE USED ON APRIL 30, 2016, 4 DAYS BEFORE THE CURRENT RECALL WAS ANNOUNCED BY NHTSA. THE AIRBAG SYSTEM IS STILL COVERED BY TOYOTA'S WRITTEN WARRANTY, AS THE CAR HAS ABOUT 66,000 MILES AND THE WARRANTY COVERS IT FOR 72,000 MILES OR 72 MONTHS. THE VEHICLE WAS MANUFACTURED IN AUGUST 2011, LESS THAN 72 MONTHS AGO. I SOUGHT ARBITRATION AND THE ARBITRATION PANEL (NCDS) DECLINED TO HEAR THE CASE. I WILL, WITHIN THE NEXT 2 WEEKS, INSTITUTE LEGAL ACTION AGAINST TOYOTA IN FLORIDA COURTS. I URGE YOU TO FIND THAT TOYOTA HAS VIOLATED AND CONTINUES TO MATERIALLY VIOLATE THE COORDINATED REMEDY ORDER AND 49 USC 30120. I ALSO URGE YOU TO REQUIRE TOYOTA TO STATE UNDER OATH HOW MANY VEHICLES HAVE BEEN PRESENTED FOR REMEDY BUT HAVE NOT BEEN REMEDIED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

HEADLIGHT LOWBEAM FAILURE DUE TO EXCESS WATER CONDENSATION INSIDE LIGHT ASSEMBLY. IT IS A MANUFACTURING DEFECT THAT LEXUS HAS KEPT SECRET THROUGHOUT THE YEARS. INSTEAD IF ISSUING AN EXPENSIVE RECALL ON ALL THE YEARS AFFECTED, THEY SIMPLY FIXED AS THE CARS CAME IN WITH THE PROBLEM. THEY KNOW THAT IT IS CHEAPER FOR THEM TO DO SO IN THAT MANNER BECAUSE MOST LEXUS OWNERS GARAGE THEIR VEHICLES AND WONT HAVE THE FAILURE UNTILL IT IS TOO LATE. THEIR PROGRAM TO FIX THE PROBLEM ENDS WITHIN A 10 YEAR PERIOD. CAN YOU INVESTIGATE AND FORCE LEXUS TO ISSUE A RECALL ON ALL CARS AFFECTED REGARDLESS AGE OR OWNERSHIP. MY LIGHTS FAILED DURING THE RAIN AT NIGHTWHILE GOING HOME. IT REALLY IS A VERY IMPORTANT SAFETY ISSUE.