LEXUS Complaints

TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WHILE DRIVING ON A NORTHERN CALIFORNIA HIGHWAY ON 12/23/2016, I HEARD A HUGE EXPLOSION AND SAW THAT MY SUNROOF HAD EXPLODED. I IMMEDIATELY CLOSED THE HATCH TO PREVENT GLASS FROM COMING INTO THE VEHICLE. WHEN I PULLED OVER AND GOT OUT TO LOOK AT THE DAMAGE, I NOTICED THAT THE GLASS WAS PUSHED UP - INDICATING THAT IT HAD EXPLODED OUTWARD NOT INWARD (AS IN SOMETHING FALLING ON IT). *TR

TAKATA RECALL. LEXUS SENT OUT LETTER EARLIER THIS YEAR AND PUT ME IN THE FIRST ROUND OF "PRIORITY" RECALL REPLACEMENT GROUP. LETTER ALSO STATES THAT RECALL WOULD BE DONE BY THE END OF 2016 FOR MY GROUP. THUS FAR I HAVE NOT HEARD FROM LEXUS, AND WHEN I REACHED OUT THEY SAID REMEDY IS STILL NOT AVAILABLE. I HAVE NOT BEEN ABLE TO SEAT ANYONE IN MY FRONT PASSENGER SIDE WHICH IS CAUSING A LOT OF INCONVENIENCE TO MY DAILY LIFE.

TL* THE CONTACT OWNS A 2004 LEXUS GX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT HAD TO BE TAKEN TO THE HOSPITAL BY AMBULANCE. THE CONTACT HAD NECK INJURIES AND WAS TREATED. THE VEHICLE WAS REPAIRED FOR THE BODY DAMAGES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE. THE VIN WAS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS UNAVAILABLE.

THE BATTERY GOES DEAD FOR NO REASON. THIS HAS HAPPENED 3 TIMES AND I TOOK IT TO THE DEALER BUT THEY TELL ME THAT EVERYTHING IS FINE AND THAT I MUST HAVE LEFT SOMETHING ON. ONCE MAYBE BUT NOT 3 TIMES, EVERY TIME THIS HAPPENS THE CAR IS PARKED IN MY DRIVEWAY. THERE IS NO DEALER NEAR ME SO I HAVE TO DRIVE 50 MILES ONE WAY JUST FOR THEM TO TELL ME THAT THE BATTERY IS FULLY CHARGED. WELL NO KIDDING, I JUST DROVE 50 MILES WITH THE BATTERY BEING CHARGED BY THE ALTERNATOR. IT DOESN'T HAPPEN ALL THE TIME BUT A NEW CAR SHOULDN'T HAVE TO BE JUMP STARTED IN ORDER TO GET TO WORK. I HAD THE CAR TOWED LAST TIME AND THEY SAID THAT THE BATTERY WAS DEAD AND THAT THEY CHARGED IT UP AND EVERYTHING IS FINE NOW. 3 DAYS LATER THE SAME THING HAPPENED AND I HAD TO JUMP START THE CAR. I HAVE SEEN SEVERAL POST ON THE WEB WITH OTHERS HAVING THE SAME ISSUES AND FEEL THAT LEXUS MAYBE I SHOULD HAVE BOUGHT A FORD OR CHEVROLET AT LEAST THEY ARE CLOSE TO MY HOUSE. I GUESS YOU LIVE AND LEARN. *TR

TL* THE CONTACT OWNS A 2004 LEXUS GX470. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V065000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TAKATA RECALL-LEXUS OF BAKERSFIELD HAS NOT BEEN HELPFUL-NO IDEA WHEN THEY WILL GET THEIR REPLACEMENTS AND STILL INSISTED THAT WE NOT HAVE ANYONE IN THE PASSENGER SEAT. THEY OFFERED A RENTAL CAR BUT IT WOULDN'T BE A LEXUS. THIS IS TAKING WAY TOO LONG TO INCONVENIENCE THEIR CUSTOMERS.

MY VEHICLE PURCHASED LESS THAN 2 MONTHS AGO HAS DEFECTIVE WINDSHIELD THAT DISPLAYS NUMEROUS SCRATCHES AT NIGHT ONLY. VISION IS DISTORTED CAUSING HEADACHES WHEN ONCOMING VEHICLES LIGHTS HIT THE WINDSHIELD. THIS WAS BROUGHT TO THE ATTENTION OF MY LEXUS DEALER AFTER DRIVING AT NIGHT FOR THE FIRST TIME AND HAS BEEN AT THE DEALERSHIP FOR UNSUCCESSFUL REPAIR THREE TIMES TO DATE. MY LOANER VEHICLE, WHICH IS A 2017, HAS THE SAME ISSUE. I HAVE ALSO SAT IN THREE OTHER NX200'S AT THE DEALERSHIP THAT HAVE THE SAME ISSUE. DEALERSHIP WON'T FIX UNTIL LEXUS ACKNOWLEDGES ISSUE AND COMES OUT WITH A FIX FOR THE ISSUE. *TR

TL* THE CONTACT OWNS A 2004 LEXUS ES330. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS PREVIOUSLY INSPECTED PER NHTSA CAMPAIGN NUMBER: 11V539000 (ENGINE AND ENGINE COOLING), BUT THE REPAIR WAS NEVER PERFORMED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CRANKSHAFT PULLEY FRACTURED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 175,000.