LEXUS Complaints

BRIDGESTONES PONTANZA TIRES SIZE (245-45-18) TIRES HAVE FALLEN APART TWICE , MEAING TWO DIFFERENT SET OF TIRES HAVE LARGE BLOW OUTS ON THE SIDES . HAVE TAKING THEM TO FIRESTONE TO BE REPLACED BOTH TIMES AND EXPLAINED A RECALL NEED TO BE DONE BEFORE SOMEONE IS KILLED AND THEY JUST SHRUG IT OFF. CAR WAS SITTING BOTH TIME IN DRIVE WAY AND NOTICE FLAT TIRES. WENT TO CHANGE THEM OUT AN NOTICED LARGE HOLES.

TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

IN APRIL 2014, MY MOM WAS CONTACTED BY LEXUS ABOUT THE MELTING DASHBOARD ISSUE THAT HAS PLAGUED ALMOST 5 MILLION LEXUS VEHICLES. SHE WAS TOLD SHE WOULD HAVE TO "WAIT IN LINE" FOR HER CUSTOMER NUMBER TO POP UP IN THE SYSTEM IN ORDER TO FIX THE MELTING DASHBOARD, WHICH HAS AFFECTED HER VISIBILITY WHEN IT IS SUNNY OUTSIDE AS WELL AS HER STEERING MECHANISM. WE DO NOT KNOW IF THERE IS DAMAGE TO THE AIRBAGS, BUT WITH A CONTINUOUSLY MELTING DASHBOARD WE CAN ONLY IMAGINE THE DAMAGE AND DANGER THAT LURKS UNDERNEATH. THE STEERING HAS GOTTEN PROGRESSIVELY MORE DIFFICULT AS THE DASH CRACKS AND MELTS MORE. THERE ARE MULTIPLE CRACKS THROUGHOUT THE DASH THAT HAVE GOTTEN PROGRESSIVELY WORSE AND INTERFERE WITH THE INTEGRITY OF THE INSIDE OF THE CAR. SOON, THE PARTS ATTACHED TO THE DASH MAY DISASSEMBLE WHILE SHE IS DRIVING, WHICH CAN POTENTIALLY KILL OTHER PASSENGERS ON THE ROAD AND HERSELF. WE REACHED OUT TO LEXUS CORPORATE AND IN MARCH 2016, AFTER MULTIPLE ATTEMPTS TO GO THROUGH THE LOCAL DEALER BOTH HERE AND IN NORTH FLORIDA, LEXUS REFUSES TO FIX HER DASHBOARD AND CONTINUES TO IGNORE OUR PLEAS AND DEMANDS FOR ATTENTION TO THIS MATTER. PLEASE REFER TO ATTACHED PHOTOS. *TR

PROBLEM IDENTIFIED IN MAY OF 2016 HAS YET TO BE RECTIFIED AS OF DECEMBER 2016. THIS DOES NOT QUALIFY AS " TIMELY" RESOLUTION OF THE PROBLEM. MY CAR POSES A HAZARD TO ME AND PASSENGERS AND IS FAR LESS MARKETABLE IN THIS CONDITION.

TAKATA RECALL - AFTER ALMOST 2 YEARS, LEXUS HAS NOT PROVIDED A RECALL FOR THE DEFECTED AIRBAGS IN MY VEHICLE.

TAKATA RECALL - I WAS CONTACTED BY THE CAR DEALERSHIP ON MAY 23, 2016, THAT OUR CAR HAD DEFECTIVE AIR BAGS AND WOULD BE NOTIFIED WHEN A REMEDY WAS AVAILABLE. AFTER SEVEN MONTHS OF WAITING TO HEAR WHEN THE REMEDY WOULD BE AVAILABLE, I CALLED THE DEALERSHIP ON NOV.01,2016, TO INQUIRE WHEN THE PROBLEM WOULD BE FIXED. THE ANSWER WAS "WE DON'T KNOW, BUT WE THINK PARTS WILL BE AVAILABLE IN LATE DECEMBER 2016. I HAVE READ THAT SOME 90% OF HONDA CARS WITH THE SAME AIRBAG PROBLEM,HAVE BEEN REPAIRED. SEVEN MONTHS OF HAVING TO DRIVE AN UNSAFE LEXUS PRODUCT SEEMS TOTALLY EXCESSIVE AND IRRESPONSIBLE. MORE ACCURATE FIX DATES AND ALTERNATIVES SHOULD BE PROVIDED TO THE VEHICLE OWNER BY THE DEALERSHIP.

THE RECALL FOR CARS IN HIGH HUMIDITY STATES ARE SUPPOSE TO HAVE HIGH PRIORITY TO GET DRIVER SIDE AIRBAG REPLACE. WE LIVE IN SUCH A AREA WITH HIGH TEMPS AND HUMIDITY. WE WERE NOTIFIED MAY 23RD , 2016 WE HAD THIS RECALL AND THEY WOULD SCHEDULE A TIME AND DATE. AS OF DECEMBER 10, 2016 STILL WAITING. PLEASE ASSIST WITH GETTING PROPER AUTHORITIES SCHEDULE DATE TO FIX ASAP!!!! . THIS IS A NATION WIDE RECALL

TAKATA AIRBAG RECALL. NOTIFIED IN JULY 2016 OF THE ISSUE OF THE TAKATA AIRBAG RECALL AND WAS INSTRUCTED BY LOCAL LEXUS DEALER (MOTOR CITY LEXUS, BAKERSFIELD, CA) TO REFRAIN FROM ALLOWING PASSENGERS TO RIDE IN FRONT PASSENGER SEAT. EXTREME HARDSHIP BECAUSE MY WIFE RECENTLY HAD SURGERIES AND GETTING IN AND OUT OF REAR SEAT IS DIFFICULT AND UNCOMFORTABLE. MONTHLY CONTACT WITH LEXUS DEALER REGARDING REPAIR HAVE BEEN MET WITH ARROGANT DISREGARD FOR REPAIR REQUEST. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TAKATA RECALL I RECEIVED A RECALL NOTICE MAY 2016 AND CURRENTLY STILL NO RESOLUTION VERY INCONVENIENT NOT BEING ABLE TO HAVE A PASSENGER HOW LONG DO I HAVE TO WAIT

TAKATA RECALL - SINCE THE RECALL NOTICE ADVISES NOT TO OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT I HAVE NOT USED THE PASSENGER SEAT SINCE I RECEIVED THE NOTICE OF RECALL. I DON'T UNDERSTAND WHY IT IS TAKING SO LONG TO GET A FIX. MY LEXUS DEALER TOLD ME IT WOULD PROBABLY BE OKAY TO USE THE PASSENGER SEAT SINCE IT WAS UNLIKELY THAT I WOULD HAVE A HEAD ON COLLISION THAT WOULD CAUSE THE BAG TO GO OFF. UNBELIEVABLE!! WE'VE ENDED UP WITH FOUR FIFTHS OF A CAR SINCE I HAVE TO RIDE IN THE BACK SEAT WHENEVER WE USE THE CAR.