LEXUS Complaints

TAKATA RECALL. WE RECEIVED A RECALL IN MAY 2016, AND NOTHING HAS BEEN DONE. IT'S BEEN 7 MONTHS. I UNDERSTAND THAT BECAUSE OF THE AGE OF OUR CAR AND THE FACT THAT WE LIVE IN A VERY HOT STATE, THE CHANCES OF OUR AIR BAGS EXPLODING ARE VERY HIGH. BECAUSE OF THIS, I THINK 7 MONTHS IS TOO LONG TO WAIT FOR A FIX.

DASH FUNCTIONS DON'T WORK AT TIMES. SPEED, FUEL LEVEL,ETC ARE NOT INDICATED WHEN CAR IS AT REST OR MOVING. THIS HAS BEEN A RECURRING PROBLEM WITH THE RESULT THAT I FEAR DRIVING THE CAR AND WON'T SELL IT AS IT IS NOW. AT AROUND $1800 TO REPAIR WITH NO GUARANTEE THE REPLACEMENT IS NOT BUGGY, I FEEL BETRAYED AND DISMISSED BY TOYOTA.

TAKATA RECALL -- I HAVE NOTIFIED THE DEALERSHIP NEAREST ME IN SAN FRANCISCO AND NO ONE IS ABLE TO REPLACE THE DEFECTIVE BAG. I HAVE CONTACTED THE DEALERSHIP IN DALY CITY SERRAMONTE MULTIPLE TIMES.

MY DASH HAS CRACKED ALL OVER THE COMPLETE DASH , NOT A SMALL PART , ALL OF IT . I WAS NOTIFIED A YEAR AGO AND IT IS STILL NOT REPLACED . YOU SHOULD NOT ALLOW THIS TO GO THIS LONG AND THEN AN ISSUE WITH AN AIRBAG CAME IN THE MAIL AND IT TOO HAS NOT BEEN REPAIRED ! NOW THE NEWS SAYS I LIVE IN A DAMP AND HUMID AREA SO DOES THIS MEAN I AM IN MORE DANGER ? WHY ARE THEY NOT REPAIRING THESE PROBLEMS AND WHY IS THE NHTSA NOT HELPING US?

TAKATA RECALL. I HAVE BEEN WAITING FOR AN AIRBAG SINCE MAY. THE LEXUS DEALERSHIP TOLD ME IT WAS OK TO DRIVE JUST BE VERY CAREFUL AND NOONE SITS IN THE FRONT PASSENGER SEAT. WE ARE A FAMILY OF 4. MY HUSBAND DRIVES A 2 SEATER JEEP. WE HAVE HAD TO GO OUT OF TOWN TWICE AND DRIVE SEPARATE VEHICLES AND SEPARATE VEHICLES IN TOWN. IT'S RIDICULOUS AND NOONE CAN TELL ME WHEN A REPLACEMENT WILL BE AVAILABLE.

''TAKATA RECALL'' I HAVE ASKED COOL SPRINGS LEXUS DEALER TO REPLACE MY AIR BAG AND HE TELLS ME HE DON'T KNOW WHEN IT WILL BE DONE.I CAN NOT AFFORD TO BUY A NEW CAR. THE DEALER IS AT COOL SPRINGS BRENTWOOD TN. THANK YOU.[XXX] E-MAIL [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE REPLACEMENT OF MY DEFECTIVE AIRBAG IS TAKING FAR TOO LONG. LEXUS OFFERED TO GIVE US AN ECONOMY SIZE RENTAL CAR BUT, THAT IS NOT LARGE ENOUGH FOR MY FAMILY SO I HAVE CONTINUED TO DRIVE MY UNSAFE CAR. LEXUS HAS NOT GIVEN US ANY INDICATION AS TO WHEN THE REPLACEMENT WILL BE MADE. WE JUST PRAY WE ARE NOT IN AN ACCIDENT OF ANY KIND.

I HAVE CONTACTED THE LOCAL LEXUS DEALER - LEXUS OF THE MONTEREY PENINSULA - NUMEROUS TIMES TO GET THE PASSENGER SIDE AIR BAG REPLACED. THEY KEEP ON TELLING ME A REPLACEMENT IS NOT AVAILABLE.

TAKATA RECALL. I RECEIVED A RECALL NOTICE FROM LEXUS APPROXIMATELY MAY, 2016 ABOUT THE AIR BAG RECALL WHICH STATED THAT THE FIX WOULD BE DONE SOON AND TO NOT ALLOW A PASSENGER TO RIDE IN THE FRONT PASSENGER SEAT. MY LOCAL DEALERSHIP TOLD ME THEY HOPED TO REPLACE THE AIR BAGS IN JANUARY, 2017, AT THE EARLIEST. AS OF TODAY, 12/9/2016, NO ADDITIONAL INFORMATION HAS BEEN COMMUNICATED TO ME. I BELIEVE THIS IS NOT A TIMELY REMEDY, ESPECIALLY SINCE MY CAR IS ONLY PARTIALLY USABLE AND IS DANGEROUS FOR ME TO DRIVE. A TV REPORT TONIGHT STATED THAT THE CARS MOST AT RISK ARE 6 YEARS OLD OR OLDER AND LOCATED IN THE SOUTHEAST. MY CAR IS IN THE HIGHEST RISK CATEGORY AS IT IS A 2010 MODEL AND I LIVE IN SOUTH CAROLINA. ANY HELP YOU CAN PROVIDE TO SPEED LEXUS UP WILL BE MOST APPRECIATED! THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *DL *JB *TR

TAKATA RECALL-CANNOT GET DEALER TO RETURN CALLS AS TO THE PRIORITY STATUS FOR THE REPAIR FOR MY VEHICLE. IN JULY 2016, MY SERVICE REP TOLD ME THAT THERE WAS A PRIORITY LIST AND HE HAD PUT MY VEHICLE ON IT BUT I STILL SEE YOUR SITE INDICATES THERE ISN'T A RESOLUTION FOR THE PROBLEM. LEXUS CONTINUES TO PRODUCE NEW SAFER CARS, WITHOUT REPAIRING OLDER ONES WHICH IS RIDICULOUS FOR OWNERS WHO ARE RIDING IN TIME BOMBS. TODAY'S NEWS REPORTS ARE STATING THAT THOSE OF US WITH RECALLS SHOULD BE ABLE TO FIND OUT OUR REPAIR STATUS NOW SO I NEED HELP BECAUSE IT IS A RISK FOR MY PASSENGERS AND ME THAT SHOULD NOT HAVE BEEN ALLOWED TO HAPPEN.