2010 LEXUS GS Complaints

Estimados, Mi nombre es [XXX] , residente de Toa Baja, Puerto Rico. Soy propietario de un Lexus IS250 2010, VIN [XXX] . Recientemente acudí a un concesionario Lexus para solicitar evaluación del deterioro del tablero y paneles interiores (superficies pegajosas y agrietadas). El concesionario negó la asistencia indicando que la lectura actual del odómetro no coincide con la última registrada en su sistema. Deseo aclarar que el problema del tablero y paneles es un defecto de material ampliamente documentado y no guarda relación con el millaje del vehículo. Por tal razón, solicito respetuosamente que mi caso sea evaluado por Lexus Corporate bajo criterios de asistencia voluntaria o buena voluntad, independientemente de la discrepancia del odómetro. Agradeceré la revisión de este caso y orientación sobre los próximos pasos. Att [XXX] Toa Baja, Puerto Rico Tel. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Lexus issued a recall on fuel pressure sensor. The vehicle was taken to dealership to remedy the issue. The recalled part failed again. Lexus refused to fix the defective part.

My parents involved to an accident, my mom's head and my dad's rips and neck get injured( send to hospital with the police report). We believe that the airbags should deployed.

The contact owns a 2010 Lexus GS350. The contact stated while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who stated that the catalytic converter had failed and needed to be replaced due to a fuel leak. The contact was advised to contact the dealer for assistance. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 200,000.

While I was driving at the end of traffic (Light just turned green), when my sunroof (Glass) exploded. Was a very loud bang, glass fell all over the center console, driver side (On my arm, hair) and passenger side. Luckily I was the only one in the car. I informed my insurance of the damage and sent them pictures, I can show you as well.

WHILE I WAS DRIVING MY LEXUS THE DRIVERS SIDE CURTAIN AIRBAG DEPLOYED WITHOUT ANY TYPE OF ACCIDENT OR INCIDENT. I ALSO HAVE DASH CAMERA VIDEO AT THE EXACT MOMENT THE AIRBAGS DEPLOYED. THIS WAS BEYOND FRIGHTENING TO HAVE THEM DEPLOY WITHOUT AN ACCIDENT. I CONTACTED LEXUS AND THEY DO NOT SEEM THAT CONCERNED. THERE IS SOME SERIOUS SAFETY DEFECT FOR THIS TO HAVE HAPPENED WITHOUT A CRASH. I CAN'T IMAGINE IF THE VEHICLE WAS MAKING A TURN BECAUSE WE WOULD NOT HAVE BEEN ABLE TO SEE. I WOULD NEVER WANT THIS TO HAPPEN TO ANYONE ELSE. NOW I HAVE TO PAY AROUND 5,000. TO FIX SOMETHING THAT I DID NOT CAUSE AND SEEMS LIKE A VERY SERIOUS SAFETY DEFECT. THE DEALER SERIOUSLY TOLD ME MY VEHICLE WAS OUT WARRANTY. I CONTACTED SCOTT MURPHY@TOYOTA CORPORATION AND HE CAN'T CONCEPTUALIZE THAT IT WAS NOT IN A COLLISION. AFTER SPEAKING WITH THEM I WONDER IF THIS HAS HAPPENED TO OTHERS AND THEY JUST SAID ' IT IS OUT OF WARRANTY'?? THANK YOU AND I HOPE NO ONE EVER HAS TO EXPERIENCE THERE AIRBAGS DEPLOYING WITHOUT AN ACCIDENT OR DEALING WITH LEXUS. THANK YOU.

TL* THE CONTACT OWNS A 2010 LEXUS GS350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V432000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER, DOLAN LEXUS (7175 S VIRGINIA ST, RENO, NV 89511, 775-826-5050) WAS CONTACTED AND CONFIRMED THAT PARTS ARE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2010 LEXUS GS 350. WHILE DRIVING APPROXIMATELY 50 MPH IN THE RAIN, THE WINDSHIELD WIPERS FAILED TO FUNCTION. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT CALLED AAA AND THEY CAME OUT AND TIGHTENED THE WIPER ARM NUTS AND BOLTS. THE VEHICLE WAS LATER TAKEN TO GERMAINE LEXUS OF EASTON WHERE IT WAS DIAGNOSED THAT THE WIPER ARM NUTS AND BOLTS WERE STRIPPED AND NEEDED TO BE REPLACED. THE WIPER NUTS AND BOLTS WERE TEMPORARILY REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V030000 (VISIBILITY/WIPER). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 61,100. *TT *TR

PROBLEMS WITH MY PASSENGER AIIRBAG NOT DEFLATING WHEN I HIT THE FRONT NUMBER OF MY CAR AT 35 MPH. CAR 🚗 WAS IN MOTION.

TAKATA AIRBAG RECALL-- LEXUS HAS NOT OFFERED A FIX FOR THE RECALL OF THE FRONT PASSENGER AIRBAG RECALL. OUR ES 350 HAS BEEN RENDERED UNUSABLE SINCE WE CANNOT CARRY ANY PASSENGERS IN THE FRONT SEAT. LEXUS HAS NOT OFFERED TO DISABLE THE FRONT AIRBAG SO THAT SEAT CAN BE USED UNTIL THE RECALL IS COMPLETED. WE NEED ANOTHER VEHICLE IN THE INTERIM AND HAVE NOT BEEN OFFERED ONE BY LEXUS OR NEED THE FRONT AIRBAG DISABLED.