LEXUS Complaints

The contact owns a 2010 Lexus HS 250H. The contact stated while driving 30 MPH and depressing the accelerator pedal, the vehicle failed to respond as intended. The contact stated that upon depressing the accelerator pedal a second time, the vehicle jerked while responding sluggishly. The contact stated that the failure also occurred while making a turn. The contact stated that the accelerator pedal was depressed but the vehicle came to a complete stop, nearly causing oncoming traffic to crash into the vehicle. The contact stated upon depressing the accelerator pedal a second time, the vehicle jerked while responding sluggishly. The vehicle was taken to the dealer, where it was diagnosed and determined that the hybrid battery had failed and needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The failure mileage was approximately 89,000.

Recall on my vehicle has been out for 1.5 years. Dealer states no parts yet & that I should be fine. But I don’t feel safe if my passenger air bag won’t deploy in any emergency.

All 4 tires showed the belts/cords in several places. Tire size: 235/45R18 . We took our car to our Lexus dealer for the 30,000 mile inspection and service. This car had the original manufacturer installed tires, with the tread wear showed that all 4 tires had more mileage remaining. The Lexus mechanic took photos of all is work, which included photos of the belts/cords actually visible in multiple spots on all 4 tires. We took one of these tires to show the Firestone dealer, but could not take all four. The Lexus dealer said it was not safe to drive this car on I95 at high speeds because a blow-out was quite possible, and our lives (and possible others)were in danger. So we bought and had installed four new tires in order to drive about 40 miles to our home. There were no warning messages about this (or any) problem. This problem can be confirmed by our dealer, Lexus of Warwick, Rhode Island. We called Bridgestone when we got safely home and were told that we had to drive the car to show the tire problem to a Firestone Service Center, but this was impossible since driving the car with unsafe tires was not reasonable. We have one bad tire we can show anyone, and the Lexus Service people can confirm that the same visible belt issue was bad on all four tires.

Vehicle Information Make: Lexus Model: TX350 Luxury Year: 2025 Mileage: 580 miles VIN: [XXX] Summary of Complaint At just 580 miles, my brand-new Lexus TX350 Luxury's AC failed on first use. I heard hissing and saw oil residue under the hood. The Clearwater, FL dealership diagnosed it as a punctured AC condenser due to “road debris” and quoted $2,000 to repair. The car had no visible damage, and I asked to keep the part for independent analysis but was denied—despite offering to pay in full. Photos show the vehicle in flawless condition. Lexus initially refused warranty coverage and claimed a front tire may have kicked up a rock, despite all tires being behind the grille. Eventually, after repeated contact with Lexus corporate and both dealerships (in Jacksonville and Clearwater), they agreed to cover the repair—but still refused to return the damaged part. Several service advisors admitted this issue is common. The condenser appears unprotected behind the grille, making it vulnerable to debris. Given the low mileage and lack of damage, this points to a design flaw. Lexus’s inconsistent handling and denial of access to the part raise concerns. Request for Investigation Please investigate this as a potential systemic design defect. The vulnerability of the AC condenser can lead to repeat failures and high repair costs, especially in hot climates where AC is essential. Lexus has asked one owner if he would agree to being a guinea pig and allow them to add a screen behind the grill. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This vehicle, and those of its generation, have had an active passenger airbag recall since December 2023. There has been no news on a remedy, nor any meaningful updates on progress. I am unable to transport passengers in my front seat as I am afraid for their safety and my own liability.

When removing foot from gas pedal the rpm shoot up to almost 4k instead of switching to EV mode or dropping to 1k rpm’s. This has scared my wife causing her to slam on brakes as she thought throttle was stuck since the rpm’s shot up. This is dangerous. It doesn’t happen all the time and Lexus did duplicate it but said was normal.

I received a notice that there was a recall on my car. I received this notice on December 20, 2023. This issue still has not been addressed.

Timing Cover gasket leak. Apparently this is very common problem with 2016 Lexus RX 350 due to a bad design by Lexus. Lexus is quoting ~7000 to fix

The contact owns a 2021 Lexus RX 350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

iOS lite has come on for the second time. Sensor had to be replaced early this year. Cost $500.