LEXUS Complaints

The contact owns a 2021 Lexus ES250. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Lexus LS 460. The contact stated that while driving approximately 35 MPH, the ABS and several other warning lights illuminated, with a message to “Stop Driving Vehicle” displayed. The contact had taken the vehicle to an independent mechanic, where it was diagnosed and determined that the ABS actuator needed to be replaced. The mechanic referred the contact to a dealer for assistance. The vehicle was not repaired. The contact stated that while depressing the brake pedal, the brake pedal was soft. The manufacturer was informed of the failure. The contact researched online and related the failure to TSB: L-SB-0009-23 (Service Brakes, Hydraulic). The failure mileage was approximately 80,000.

The contact owns a 2021 Lexus RX350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer three times for the recall repair; however, the contact was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

This car is a hybrid. it is 15mos. old w/13500 miles. I've had two 12v battery failures which resulted in 1 time being locked out of car, and 1 time locked in.

2006 Lexus RX 400h didn't stop even after breaks were applied, it did continue to move forward and slowly push another car for about 15 feet until another car hit a pile of dirt.

Brakes squeal when backing up in the mornings and occasionally going forward. Maunufacturer is aware of the problem, but until recently would only allow dealers to order 1 repair kit per week. Now the manufacturer is allowing 4 kits per week to be ordered. This problem appears to affect 2/3s of all vehicles sold. Repair parts are taking 4 to 6 months to get. The manufacturer is not being responsive.

I am writing to formally request an investigation into a safety defect affecting the dashboard on my 2004 Lexus GX470. Over the past several months, I have observed significant cracking along the top of the instrument panel. I believe this defect poses a serious safety hazard: if the dashboard material fractures or delaminates, it could interfere with proper expansion and deployment of the front passenger airbag in the event of a collision. Despite the severity of this condition, Lexus has only issued a “limited-service campaign” rather than a full safety recall. Under that campaign, Lexus offers repair assistance only to owners located within certain regions and only if they pay a service fee. I contacted Lexus Headquarters, and requested a complete, no-cost replacement of the defective dashboard assembly, and was declined without satisfactory justification. I consider this response inadequate because: 1.Safety Risk to Occupants oThe dashboard crack traverses the airbag deployment zone. oIf the material fails, the passenger airbag may not be deployed correctly or on time. 2.Insufficient Remedy oA limited-service campaign does not guarantee replacement or cover all affected vehicles. oOwners outside specified regions or who have previously paid for dashboard repairs receive no assistance. 3.Regulatory Precedent oFederal Motor Vehicle Safety Standard (FMVSS) No. 208 mandates reliable airbag deployment. oA comprehensive recall would ensure all affected vehicles receive robust, no-cost repairs. I respectfully request that NHTSA open an investigation under 49 U.S.C. § 30162(a) to determine whether this dashboard cracking constitutes a safety-related defect warranting a nationwide recall. I am prepared to provide photographs, service records, and any additional information needed.

In June 2022, the vehicle exhibited abnormal engine behavior, specifically fluctuating revolutions per minute (RPM), while at a complete stop, creating a risk of engine stall. Newport Beach Lexus dealership opted to replace the fuel injectors and gaskets as a corrective measure. Previous invoices also show that there were concerns related to fuel equipment prior to this incident. Subsequently, in December 2024, while traveling with my child on [XXX] near Barstow, California, the vehicle experienced severe shaking during an ascent, leading to a temporary loss of power while driving. I continued to drive after a brief respite due to the unsafe, remote location in the desert. Upon arrival in Las Vegas, the vehicle was inspected by a Lexus dealership, and they were unable to identify the issue at that time. In January 2025, the vehicle’s check engine light came on and further inspections at Lexus South County revealed that the vehicle was unsafe to operate without replacing the fuel pump. The dealership indicated that the vehicle would not be released unless this repair was completed and the fuel pump was replaced. The National Highway Traffic Safety Administration (NHTSA) identified a safety recall (NHTSA Campaign ID 20V682000) for these vehicles due to a defect in the low-pressure fuel pump. The defect could lead to engine stalling, increasing the risk of a crash. Affected vehicles were equipped with a fuel pump that may fail, causing the engine to stall while driving. Toyota and Lexus dealers were instructed to replace the fuel pump assembly with an improved one at no cost to the vehicle owner. These events suggest a potential failure to adequately address a known safety defect, leading to compromised vehicle performance and increased risk to occupants. Failure to add this vehicle to the recall list created an ongoing unsafe situation for my family and also compromised the health of the vehicles’ engine and other parts that rely on the fuel pump. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT

The contact owns a 2021 Lexus RX350. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Lexus RX350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the repair was unavailable. The dealer was contacted, and the contact was informed that parts were not yet available and would not be available until September 2025. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.