LEXUS Complaints

The contact owns a 2024 Lexus RX 350. The contact stated that while driving in a School Zone, a message warning the contact about entering a school zone would be displayed. The contact stated that this was a distraction while driving instead of a safety feature. The vehicle was not diagnosed or repaired. The manufacturer was notified of the issue but offered no assistance. The failure mileage was approximately 3,000.

I started my car in the morning and when I started the engine it was an instant extreme rough idle with the engine light and traction control light blinking on my dashboard and the engine cuts out on its own. I have my car at a Toyota dealership since it’s closer than the Lexus dealership and they have ran an extensive testing diagnostic on my car resulting in a valve stuck open and a valve spring fell out. I have kept up the regular maintenance on my car, like every 5,000 miles fully synthetic oil changes, premium gas, regularly checking for recalls, always checking my fluids, correct tires and tire pressure, and I have in no way misused my car since it’s the only car I have to drive. I found that Lexus had a recall on the GS 350 for the 2007 to 2011 years for the problem I’m currently dealing with. In 2012 Lexus did not make a GS 350 but 2013 they were offered again and I feel like they didn’t resolve the engine problem before putting out the new production, at least for the 2013 year. Now as my car sits I have to pay $9,200 to fix the problem and I don’t have that type of money. I would have to sell my house to pay for my car to get fixed. Luckily the car didn’t stop running while I had my family in the car. I don’t feel that I did anything wrong to make the internal engine have a valve issue. This car should still be running at 148,100 miles.

The passenger side airbag system has been recalled for 2 years with no remedy available. The passenger side may not deploy in an accident due to improper calculation of weight, according to the recall. To date, Lexus still does not have a remedy for this possible serious recall.

The contact owns a 2020 Lexus RX. The contact stated while his wife and children were stopped in traffic, a vehicle had crashed into the rear of the contact's vehicle, which then caused a five-car chain reaction crash. The contact stated that none of the air bags had deployed. The contact stated that the rear end of his vehicle was crushed as well as the front end. The contact stated that the police and emergency services had arrived on the scene. The contact stated that his wife and son were transported to the hospital. The contact stated that his wife had suffered neck whiplash, cuts, and abrasions to her face, arms, and knees. The contact stated that his son also had whiplash, and had suffered a broken jaw. The contact stated that his son had cuts on his face and inside his mouth that required stitches. The police had written a report. The vehicle was towed to an impound lot and declared a total loss by his insurance provider. The manufacturer was not informed of the failure. The failure mileage was approximately 46,000.

I have had my 2023 RZ450e for two years and at 53,000 miles, the driver side daytime running light went out. Another owner on a Facebook Lexus RZ450e group reported the same identical thing happening to them in October 2024. With the headlight assembly being LED, these should not fail early on in ownership and should last quite a while. My vehicle has been inspected by Lexus dealership at the service intervals, most recently May 8, 2025 and there was no mention of DRL on driver side being out from the service advisor. No warnings were available. I found out through the reflection of being behind someone when stopped. Having one functional DRL can be a hazard especially in the rain.

I am experiencing a persistent and potentially hazardous steering issue with my 2016 Lexus GS 350 AWD (Luxury Package). At highway speeds (typically 60 mph and above), the steering exhibits a distinct "sticky" or "notchy" sensation around the center position. Specifically, the steering wheel resists small corrective inputs when driving straight and appears to "stick" in place before releasing and allowing directional change. This results in delayed response when attempting to maintain lane position and requires greater-than-normal force to overcome the initial resistance. The condition becomes most noticeable after continuous driving at highway speeds and compromises the vehicle’s ability to respond predictably in situations requiring quick or fine steering adjustments. The issue does not trigger any warning lights or diagnostic codes, and it persists despite the installation of new tires and a professional alignment. Due to the impact this issue has on steering precision and overall highway safety, I am requesting NHTSA review this concern as a potential defect. Lexus has not issued a recall for this problem, and it poses a risk to safe vehicle operation at high speeds.

The contact owns a 2025 Lexus RX350H. The contact stated that while coming to a stop, the brake pedal and accelerator pedal were both depressed simultaneously. The contact stated that there was a loud sound coming from the engine compartment. There was no warning light illuminated. The contact forcefully depressed the brake pedal to stop the vehicle. The vehicle was towed to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 119.

The fuel pump sensor electrically shorted. The assembly failed. (tube assembly, fuel suction w/ pump and gage), gasket, fuel suction tube set. It is available for inspection. The car could stall at any time because the fuel pump sensor cannot accurately determine the fuel level or how much fuel is being injected into the engine. There was a warning light. Lexus covered two other fuel pump safety issues for this make and model (2018 RX 450h), one under a manufacturer recall and one through a customer support program. This is a THIRD defect with the fuel pumps on these vehicles for which Lexus has NOT offered coverage or notified its customers.

The contact owns a 2020 Lexus RX450H. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

The battery died and we have replaced it with 3 new batteries and something keeps draining the battery. We have had multiple mechanics come and try to figure out what is going on with it, checked the alternator, checked every fuse, checked everything and no one can figure it out