LEXUS Complaints

The contact owns a 2002 Lexus RX300. The contact stated while driving at various speeds, the air bag warning light flashed on the instrument panel. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not yet diagnosed or repaired. The failure mileage was approximately 190,000.

The contact owns a 2024 Lexus TX 350. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

My RX350 experienced malfunction of the Advanced Driver Assistance Systems (ADAS). Messages regarding the malfunction of the ADAS first appeared around mid-August 2024. Upon inspection during the week of August 27 2024, the Lexus dealer, Akron-Canton of Lexus, indicated that the malfunction was caused by rats chewing on the soy-based wiring. The dealership replaced the wiring at a cost of $1,295.10. This is a problem caused by faulty design and inappropriate parts and design. It is inconceivable that car parts would be made of animal food. This put me and my family at serious risk of accident, as my reliance on warnings was severely compromised. Lexus needs to immediately replace the soy-covered wiring with something that is not edible by rodents or any other wildlife. In the interim, an equitable solution would be to reimburse the actual costs as well as compensate for the risks thrust upon drivers by their reckless use of inappropriate material. The repair invoice is attached.

I bought this car in March 2020. We took it to the Kingsport, TN Lexus dealer Sept. 14, 2020 for several warranty issues and a recall factory interior front door handle replacement. Today, 9/3/24 the front driver’s side interior door handle broke and the door cannot be opened from inside the car. Called local dealer who said that it was guaranteed for 12 months or 12,000 miles. I find this completely unacceptable. I am [XXX] and have driven cars for over 40 years and I have never had a car handle break. For this handle to basically last four years is unacceptable and unsafe for any Lexus driver. At this point I question as to whether the repair was actually made. If in fact replaced, I am shocked by the lack of quality in a repair that was to have fixed a serious issue. Driving a car when you cannot open the door is not something I recommend to anyone! I have called Lexus National customer service and they have opened a case. I do plan to have this repaired and I do not plan to pay for what I consider to be very low quality part replacement. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When I shift my car to get it in gear the knob comes unscrewed and have difficulty getting the car back to drive. This happens especially when putting it in neutral for a car wash. The knob is not securely tightened and if you try to tighten it is not in the correct position. It happens frequently and has almost caused an accident several times.

The contact owns a 2010 Lexus RX350. The contact stated while driving approximately 65 MPH over thin black ice, the contact lost control of the vehicle, causing the rear passenger's side of the vehicle to crash into the guard rail. The air bags did not deploy. The vehicle was drivable and the contact drove to the orthopedic for medical assistance. The contact sustained a left shoulder joint fracture. A police report was not filed. The vehicle was taken to the dealer, where it was inspected, but the vehicle not diagnosed or repaired. The dealer referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and referred the contact to the Lexus collision center for assistance. Additionally, the contact stated while driving at an undisclosed speed, another vehicle that was driving at an undisclosed speed rear-ended the vehicle. The air bags did not deploy. A police report was not filed. The vehicle was drivable. The contact sustained lower back pain and sought physical therapy assistance. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was unknown.

The contact is purchasing a 2018 Lexus RX350. The contact received information regarding the NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not yet made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ABS, TRACTION CONTROL , BRAKE, A YELLOW EXCLAMMATION POINT, RED BRAKE LIGHT ALL COME ON, AS WARNING LIGHTS ON THE DASH BOARD, AND THE BREAKS START TO FEEL SPONGEY AND NOT WORK AS WELL. THE ACTUATOR STARTS TO BUZZ EVERY FEW SECONDS TRYING TO KEEP PRESSURE IN THE BRAKING SYSTEM, BUT IT CANNOT DUE TO A LEAK IN THE ACCUATOR, IN WHICH THEN CAUSES THE ABS SYSTEM TO DEACTIVATE, A KNOWN PROBLEM OF THE LEXUS CT200H, MANY OF THE OTHER LEXUS HAD THIS PROBLEM AS A RECALL AS WELL- LEXUS SHOULD BE FIXING THIS FOR PEOPLE ITS A MAJOR SAFETY ISSUE THAT THE BRAKES START TO NOT WORK OUT OF NO WHERE AND ITS NOT FAIR TO THE OWNER TO BE RESPONSIBLE FOR THIS ENORMOUS BILL TO FIX WHEN ITS A KNOWN PROBLEM OF LEXUS! IT STATES ONLINE ALL OVER THE PLACE THAT CT200H VEHICLES MAY HAVE BRAKE, ABS AND OR TRAC WARNING LIGHTS ON OR A CHECK VSC MESSAGE DISPLAYED DUE TO A SMALL BRAKE FLUID LEAK INSIDE THE BRAKE BOOSTER ASSEMBLY WITH MASTER CYLINDER, ABS ACTUATOR FAILURE, AND ONLINE LISTS ALL THE CODES. IT SAYS IF THE CONDITION IS VERIFIED THE VEHICLE WILL BE REPAIRED WITH NEW BRAKE BOOSTER AND BRAKE BOOSTER PUMP ASSEMBLIES BUT NOT ALL LEXUS ESTABLISHMENTS ARE COOPERATING WITH THIS, AND ITS NOT SAFE!

Driver and passenger Curtain airbags may not deploy as intended. The vehicle would not have been purchased and driven around had this been known at the time of purchase. Lexus has no remedy and this is completely Unacceptable.

Upon parking after 20-mile drive, severe leak of transmission oil from transmission oil cooler area, no warning messages/lights or fault codes present. No evidence of leak at starting point for drive, was sudden failure internal to transmission cooler with no evidence of impact/vibration damage or corrosion; failure was perhaps at welds of fins to tubing. Leaking oil creates fire and slip hazard, lack of any kind of warning to driver would have allowed continued driving until transmission failed except for luck that this was short trip. Vehicle has never been damaged in a crash, has been carefully inspected and maintained since purchase new. This is not a wear item and should never fail without external damage or corrosion, certainly not at 45,000 miles. Difficult to believe that this anything other than a manufacturing defect on this early production (VIN ending 002034) vehicle. Repaired by Lexus dealer with Lexus covering half of cost as “goodwill” (cost to me at ~$1,050 incl. towing), although dealer attempted to return vehicle without having reinstalled air duct and lower shroud.