LEXUS Complaints

Vehicle is 2016 lexus GS350 showing clear coat failure on the roof on the edges. Door handles and black pillar cover are not both showing discoloration. The head light cover under both headlights have lost its color. A vehicle of this age should not be having paint failure like this. I contacted the lexus customer service mentioning this is a defect with the paint application and they wouldn't help.

A safety recall was issued for my Lexus RX450h on 12/19/2023. I immediately contacted the dealership from whom I purchase the vehicle from. They informed me that "the part was on back order and would be there in September. On 09/12/2024, my partner took the vehicle in due to a nail in the tire and additionally to schedule for the vehicle to have the safety recall repaired, as they told us they would have the parts in September. I was already quite upset that they weren't going to have the parts for over 9 months after the safety recall was issued, especially one as important as an airbag, as this could be the difference between someone living or dying in a car accident. When we went back to the dealership, they told my partner that it was "more of a passive recommendation than a recall and that it was going to be updated next month about what is actually supposed to be done." I find this very concerning especially given that it is endangering the life of whomever sits in the passenger side of my vehicle. I don't know who to contact for help the dealership as it has become evident they have no intention of assisting me in this very important safety matter. I'm attaching a photo of the recall that still shows up on my app. I also have Tire & Wheel protection and my tire had a nail in it and it was taken to have a plug put in it and my partner was told that the leak (after pulling out the nail) was plugged. This was Thursday September 12th. However, I'm attaching a photo showing how much air had leaked out of the "plugged tired" Just a note - This is in addition to telling me that things needed to be done that didn't (which I found out from other auto body shop who reviewed the service record) and them lying to me about what services had been recently completed.

The ABS system failed. Mechanic stated it was the ABS actuator. Left front wheel locks up when brakes are applied with force. Safety is jeopardized since the ABS system no longer works. Cannot bring vehicle to safe stop in an emergency braking situation. The problem was reproduced by an independent service center. The vehicle had not yet been inspected by the manufacturer, police, or insurance. Lexus has been notified and said that I just missed the window on the service bulletin, which ended in March of 2024. There were no warning lamps before the system failure. The system failed during a trip.

The infotainment screen on my 2014 Lexus GX 460 has been restarting continuously, rendering it unusable. This system controls essential functions, including the air conditioning, vehicle settings, CD player, and Bluetooth connectivity. Due to the screen constantly restarting, I cannot adjust the AC, use the CD player, or connect my phone via Bluetooth. These malfunctions could pose a safety risk, especially if the AC cannot be adjusted in extreme weather conditions. There were no warning lights or error messages before the issue began. I have not yet had the issue inspected by a dealer or independent service center, but I plan to do so.

Vehicle Blind Spot indicator did not come on while car was on side of Vehicle on trip to Atlanta. If car did not honk we surely would have had an accident. I started to monitor when the light came on and noticed in was extremely inconsistent with respect to how for an approaching vehicle was from ours before activating. Sometimes it would come on 3 or more car lengths before reaching our bumper, sometimes after car was 1/3 of the way past our bumper, sometimes not before car was completely in blindspot or later. I filmed this but was only able to show the caring distances, and could not get an example of completely in blindspot with monitor not activated. Dealer and Lexus refuse to fix issue. Video from I-phone is MAV file and will not upload. I can send it upon request by text or email

This safety recall was identified 12/20/23. Passenger Airbag May Not Deploy seems pretty serious to me. Should it really take 9 months to remedy a defect like this? Sure doesn't feel like the manufacturer is remedying this safety recall in a timely manner.

The contact owns a 2011 Lexus RX350. The contact stated that while driving approximately 55 MPH the front driver seat heater was activated and moments later smoke and flames were present coming from the center console of the vehicle. After stopping and exiting the vehicle the fire department was called to the scene and extinguished the flames. During the incident, the vehicle was destroyed and later towed away by the insurance company. No injuries were reported and no police or fire reports were taken. The cause of the fire was not determined. The manufacturer and local dealer were not contacted regarding the incident. The failure mileage was 150,000.

My car has an oil leak from the timing chain cover gasket that was discovered by an independent mechanic at 37,465 miles. The dealer confirmed the leak on June 14, 2024 during a recall replacement of the fuel pump. The repair is very expensive and the car is no longer under warranty. This is the second occurrence of this same issue. The first occurred in April 2021 at 24,192 miles and was repaired by the dealer under warranty. There were no warning lamps or messages of the problem but there was oil on the ground where I park. The car is available for inspection. An internet search confirms that this is a known and common problem with the Lexus RX350 (and specifically the 2017 model) for many owners with some occurring more than once as in my case.

While driving on the highway electronic brake boost suddenly failed, leading to brake malfunction. This is common malfunction of this model. This leads to potentially hazardous situation when in emergency or even regular traffic breaking car would not break as expected.

Am I in danger; to include my passengers due to this recall curtain air bags? How long is the manufacturer allowed to remedy this recall. I am concerned and worried!