LEXUS Complaints

The contact owns a 2021 Lexus ES 300H. The contact stated while driving 45 MPH and attempting to stop, the front driver’s side seat belt failed to retract. The vehicle was not taken to a dealer or independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.

On Sep 16, 2024 I purchased a 2024 EX450 Plug-in Hybrid. During the purchasing process that new car delivery person recommended using the Lexus app which I installed. From Sep 18 through Sep 23 I drove the car in the EV mode around my community. I put on approximately 15 miles. On the morning of Sep 24, 2024 I needed to go to an important meeting. On Sep 23 in order to prepare for a 40 mile drive I plugged the car in and obtained a full charge. At 6:15am I opened the hatch and packed my car. The rear hatch opened without any issues. At 6:30 am I tried to enter the car and the car was locked. Fortunately I left the hatch open and I was able to crawl through the back of the car and open the car doors. I then tried starting the car and the car would not function, no click, no lights, all electric systems were dead. I reviewed the app on my phone and what was 36 miles 100% charged the previous night now stated 0% charged and -1 miles. Something had discharged the car overnight. There were no lights on or doors left open. The car was transported to the dealer. After a day of testing the battery (which was within spec) and the functions of the car the tech recommended the app that I used to monitor the charge status and other status's of the car including the ability to remote start the car be removed from my iphone. It is thought that the car overly communicates with the app thereby draining the battery. Doing on-line research I learned that others have come to this same conclusion. I am requesting that Toyota Motor Company immediately investigate this issue and if the app is the culprit immediately issue a warning to all its consumers that use the app to immediately remove the Lexus app from their phone. If a person had placed their children in a car seat, activated the hatch and closed the doors the doors would automatically lock. A caregiver could inadvertently lock their child in the car.

When driving, the car engine will randomly accelerate or race. The car does not physically go faster, but the engine revs at a high speed which is very scary. It will continue to accelerate while your foot is off the gas until you either press back down the gas pedal or come to a full stop. The car engine revs extremely loud making the driver feel like the car is going to keep going. I have had the car for 15 months and it continues to get WORSE. I have taken the car 3 times to the Lexus in Freehold NJ when I first bought it to fix this issue. They were able to replicate it in my car but said the tests came back normal and told me this was a "normal reaction" due to the car being a hybrid. The diagnosis was that it was the battery discharging. I wrote to Lexus and the regional service manager, but they have all dismissed me. I filed a complaint with Lexus, but they also dismissed it. I just went on the Lexus Forum site to find many people are now complaining about this issue. What is very interesting is that Lexus has now put out an "Unintended Acceleration (UA) form which asks questions about this issue. LEXUS KNOWS about this major issue but has yet to do anything about it. The other day I approached a few kids playing in the road and started to slow down only to have the car loudly accelerate/rev as I was approaching the children. Very unnerving...something definitely is wrong and needs to be addressed. I was hoping you could help since the manufacturer refused to.

I am filing a complaint about my new Lexus TX350. I purchased this car new and then began reading about a recall. I finally received information from Lexus about the recall, several weeks after it had made the news. There is no date set for a fix. Is there any recourse for owners of an expensive vehicle that is no longer in production? Thank you for your time, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The infotainment center in my 2014 GX460 is stuck in the rebooting phase. This system controls the cars temperature, radio, and vehicle settings. Not being able to access all of the temperature controls poses a safety risk especially with extreme temperatures. Ive heard this is a common issue with this vehicle and am shocked there hasn’t been a recall for it.

The vehicle hesitates off a full stop such as at a red light. The automatic start stop feature is turned off manually, but car hesitates off the stop creating an unsafe condition if making a left turn where there is no left traffic arrow turn signal and cars are coming in the opposite direction or when entering a moving lane. The hesitation is enough to prevent you from entering or crossing moving traffic unless you wait for all traffic to be gone. This only happens when it is hot outside. When it is cool and air temperature is lower this does not occur and the car operates as normal. Has happened since new and Dealer cannot look into it because there are no failure codes appearing on the car's system.

The contact owns a 2022 Lexus IS350. The contact stated that while taking the vehicle for the 6-month inspection, the contact was informed that the tires were completely worn and needed to be replaced. The dealer informed the contact that the tires needed to be replaced. The contact contacted the tire manufacturer Bridgestone Tires and was informed that the suspension bushings were too soft and needed to be replaced. The tires were not replaced. The manufacturer was informed of the failure and a case was opened for the failure. The failure mileage was 8,616.

The component issue is the dashboard. The dashboard has deteriorated and melted to a sticky, shiny tar with a major shine that is causing a glare and potential blind spot will driving. The problem with my vehicle has been a known issue with several models experiencing similar issues. The manufacture has a habit of not fixing the problem until many attempts made by the owner to rectify the problem or denies the claim that it meets a service bulletin that has expired as in my case.

The contact owns a 2021 Lexus ES300H. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Lexus RX350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.