LEXUS Complaints

The manufacturer, Lexus, is unable to remedy an airbag safety recall (24LB05/24LA05) for my vehicle in a timely manner. Additionally, they are unwilling to provide a comparable 7-seat loaner. Our insurance has also threatened to drop coverage for the vehicle as it is unsafe to drive. In the meantime, we are unable to drive or sell the vehicle.

Car parked in driveway; started engine, shifted into gear, and before I even accelerated, the engine roared and the car lunged forward. Lexus traveled approximmately 50 feet and crashed into the neighbor's concrete wall across the street. I was injured (broken ribs, etc.) and the car was totaled.When reporting accident to insurance company (USAA) I asked representative to have car inspected due to accident circumstances. I do not know if they did an inspection as I was in hospital and at home recuperating. NO prior issue of this type.

The contact owns a 2020 Lexus ES350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Failure of component are the curtain shield airbags. The safety of my customers are at risk when car is being rented out due to this concern the Lexus TX has not been in use, for safety concerns. This issue is a known safety risk which was known to the public on June 20th, 2024.

We were driving down the highway approx 60 mph on a clear day with very little traffic. All of a sudden I hear a loud explosion and then rattling in the roof. When I pulled off the road I saw that the sunroof was mostly gone. Luckily we were close to town and were able to seal the hole in my roof. If the sunroof had been opened I fear I may have wrecked the car.

The sunroof glass suddenly shattered, for no apparent reason and without warning. There was no collision and no impact by an object. We were driving at freeway speed when we heard a loud bang above our heads. The interior sunroof cover was closed at the time. I slid it partway open and saw that the glass of the sunroof had shattered, so I closed the cover to keep glass from falling in the car. Had it been open at the time of break, the glass would have rained down on the driver and passenger. I have not yet taken it to a dealer or repair shop.

It has the same engine failure problem as the recall for 2022 and 2023 vehicles. The engine just stalls when it wants with no check engine light or error codes. Then restarts just fine when put in park. Lexus repair could not even find a issue. Have documents to prove it.

The contact owns a 2020 Lexus ES350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts unavailable.

The contact owns a 2021 Lexus RX350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

The contact owns a 2020 Lexus ES300 Hybrid. The contact stated that upon investigation, the contact became aware that the VIN was associated with NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact had not received notification of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.