LEXUS Complaints

The contact owns a 2021 Lexus ES250. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Severe safety issue! Pulled the vehicle into the driveway after a drive and put the vehicle in park and turned the car off. With key still in the vehicle, exited vehicle, closed driver door and went to open drivers-side rear passenger door where 2 year old baby was in car seat. Before being able to open the rear door, the car went dead and locked down all the doors (key is still inside the car). Could not get into car through any of the doors, including rear hatch. Tried the manual back up door handles (since this vehicle has electronic door releases), but none of them worked. All the while, baby is crying in the car and it's more than 85F outside. In panic, call Lexus roadside assistance. They advise that help may take 90 minutes and with baby in vehicle, we should call 911. After call to 911, fire and police arrive. Fireman tries all manual backup door handles (which are there in case battery dies and electronic release don't work) then takes crowbar to the door (bent door frame and A pillar, and other damage to car). Door still not open! Door is later opened by service tech and we successfully get baby out. Had another incident where after drive, put vehicle in park and turned off vehicle. The vehicle power immediately went dead (no lights, no ignition, nothing) and I couldn't exit car even when using the manual door handles. Had to sit and wait in car for a while until power came back to get out. This is extremely dangerous because someone could get stuck inside the car in traffic or somewhere else and be in death box unable to exit. Or someone, including kids, could get locked without. The physical key inserted under the door handle tab and using the manual override handles still doesn't work - it's an extremely dangerous design flaw. There was a police report made by Franklin Park, Illinois PD. We don't have a copy of the report yet.

Good Afternoon, This is in relation to Customer Support Program (20LE02) - Rear Inside Door Handle May Become Inoperative. The Rear right inside door handle of my Lexus 350 became inoperative recently, but I never received a notice regarding 20LE02.

I called into my local dealer to schedule an appointment to have this issue resolved and was told there has been no remedy for this situation as of right now. I have a 12 year old daughter and I am now concerned about her safety.

For 2 years now I’ve been getting intermittent abs and traction light come on. It never showed a code when a scanner was plugged in. Every now and then the light would come on when I start the car. As soon as I drive it’s gone. Now I have the brake icon on too and my brakes are very weird with it grabbing really hard at times and slow to release. It’s the brake actuator that everyone has problems with. I only have 76k miles on my car. I had the valley plate leak at 49k miles. So these 2 things are problems everyone have that Lexus isn’t admitting it’s their fault. They are not willing to fix the actuator on my car because they supposedly sent a customer letter that I’ve never received

WE BOUGHT THIS CAR BRAND NEW IN 2015. SINCE THEN, WE HAD TO CHANGE BATTERIES 4 TIMES NOW. BACK IN 2016, WHEN THE FIRST BATTERY HAD TO BE REPLACED, THE DEALER ALSO CHANGED SOMETHING WITH THE STEREO, BECAUSE OF THE ELECTRICAL ISSUE. BUT THE PROBLEM STILL EXISTS. THERE'S SOMETHING WRONG WITH THE CAR'S ELECTRICAL SYSTEM, BATTERY SUDDENLY GOES DEAD. CAR HAS ABOUT 85,000 MILES ON IT. MOST RECENTLY, WE WERE AT A GRADUATION CEREMONY ABOUT 80 MILES AWAY FRON HIME, ON A HOT DAY, AND AFTER THE CEREMONY WAS OVER AT AROUND 2:00 PM, WE HEAD BACK TO THE CAR TO DRIVE BACK, BUT SUDDENLY CAR DIDN'T START. I HAD BOTH MY SENIOR PARENTS WITH ME AND IT WAS JUST A HORRIBLE SITUATION. THIS CAR IS UNSAFE TO DRIVE, BECAUSE YOU NEVER KNOW WHEN IT'S GOING TO LEAVE YOU AND NOT START. WHETHER IT'S SO MANY MILES AWAY FROM HOME OR ANY DELAERSHIP, LATE AT NIGHT OR EARLY MORNING.

I started my vehicle and drove about 1/2 mile when the car started acting like it was running out of gas. I pulled over and got about 1gallon of gas in a gas can and put it in the vehicle. I turned the car back on and drove about 2 blocks when the vehicle started jumping like it was going to run out of gas again. The vehicle then shut down while I was driving it. I made it to the side of the road and put the vehicle in park and turned off the ignition with the push start button. I tried to start the vehicle again with the push start button and the vehicle would just try to start but just crank and not turn on. This ended up being a fault fuel pump. After some research I was able to find out Lexus had several thousand vehicles of the same year make and model recalled due to a faulty fuel pump that goes out while driving causing a dangerous driving condition which is exactly what occurred in my vehicle. I contacted Lexus and was told my vehicle was not included in the recall which I don’t understand due to the fact that my fuel pump went out while was driving. I am requesting this issue be investigated and the vehicle be added to the list of recalled vehicles with faulty fuel pumps

My car A/C servo motor(s) had an internal electrical malfunction which lead to inconsistent air temperature coming from the air conditioner (A/C) vents, air not coming out at the selected temperature, and air not coming out of the passenger A/C vent of the vehicle. This is exactly what's documented in [XXX] Lexus Of Sacramento refused to honor this recall & so did when I called Lexus Corporation. Lexus Of Sacramento changed servo motor part # 87106-50390 & a few other servo motors. The total cost to fix the car is approx $2500 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Issue number one the dashboard the steering wheel and the clutch handle for automatic or manual melts it gets extremely hot and slippery it burns no matter if you cover your car or anything it melts and the glare from it is very dangerous when the Sun hits the windshield while driving it makes it look like a mirror form I'm not the only one who complains about this issue because why does the dashboard melts and create a dangerous flare with glare excuse the heating and cooling seats I believe also I'm not sure if it's causing condensation because it's connected to the AC which is also an issue no matter how much you get it fixed like I'm not sure if the blend door actuator gets stuck but a lot of people complain about that too because I'm not the only one with that issue 3 the gas pedal gets stuck no matter how many treatments and maintenance and services you get done with your car that's still dangerous because I was driving one day on the highway and my pedal got stuck while driving I keep my car in tip top shape have evidence and all. The light fixtures also is an issue I'm not sure if they're supposed to go down no matter how many lights and replacements you do they still become dim which is dangerous at night while driving in the woods or on dark paths 4 the fuel system they tell to use premium gas which is 91 but then the dealers take to use 87 which causes a stalling on the I believe transmission which is also another faulty issue cuz no matter how many times you replace everything is still very faulty I ran into a lot of people and Friends who have the same issue and again I'm a person who take care of my car and 5 last but not least all the windows and sunroof keep opening which I didn't know was that supposed to be a feature.

The contact owns a 2021 Lexus RX350. The contact was notified of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.