LEXUS Complaints

Brand new owner - first owner at time of lease/finance terms and conditions. Car accelerated numerous times during ownership that caused harm to both my young son and I life, placed us in harms way and accident occurred in California due to faulty emissions, acceleration out of control, and braking problems. This Lexus was dangerous, unreliable, caused mental and emotional issue coupled with anxiety. Lexus was negligent in handling numerous issues and concerns reported to dealership and has done nothing to compensate me for their multibillion dollar settlement to date. I need compensation of torment, poor performance, lemon laws associated and punitive damages, hereto. What are next steps? Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Brand new owner - first owner; Car accelerated numerous times during ownership that caused harm to both my young son and I life. This IS250 Lexus was dangerous, unreliable, caused mental and emotional issues. Lexus was negligent in handling numerous issues and concerns related and has done nothing to compensate me for to date relating to multi-billion dollar law suits.

My vehicle has an intermittent check engine light along with an ICS malfunction code that pops up on the dashboard. The car doesn’t want to turn on after every gas fill up. After taking my car to a couple of independent shops, they determined that the issue with the car was the high pressure fuel pump. The suggested, I take it to the dealer as there was TSB bulletin on it. Furthermore I still had the letter from Lexus stating the issue. The local dealership refused to do the work and suggested other work after charging a huge amount for the car inspection. Lexus Corp wouldn’t help on the matter. There are 4 other complaints on this same issue and the dealers and the Plexus Corp are getting away with not calling this an actual recall because the government hasn’t stepped in.

Unintended acceleration causing accident March 2, 2023. Low speed frontal collision avoidance assist did not engage causing accident June 11, 2024. August 2023 I agreed to video and Lexus is not providing video of accident June 11th, 2024! Recall on fuel pump and software replaced but still BAD. Radio off. Heard cybercrimes of communications systems for video game data by Meta.

The contact owns a 2019 Lexus GX460. While the contact’s wife was driving and exiting the driveway at the residence, the driver’s and passenger’s side side-view mirrors became distorted with crinkle-like lines. The contact stated that the lines obstructed driving visibility and the ability to safely operate the vehicle. Upon investigation, the contact discovered that a dimming solution between the glass of the sideview mirrors had caused the failure to occur. The contact linked that failure to a visit to the car wash the day prior to the discovery of the failure. The vehicle was not repaired. The contact attempted to contact the manufacturer and the dealer but was unsuccessful. The failure mileage was approximately 19,000.

Roughly 6-12 months ago the dashboard on my Lexus started to melt and become sticky, creating a glare on my windshield and impeding my ability to see the road causing dangerous situations. Both daytime and nighttime driving have been affected by this defect. I’ve contacted the local dealership, but they confirmed that no recalls are available and that the only solution is for me to replace the entire dash.

We just pick up this car last week from the dealership here at San Antonio. TX. As we were driving there is a downpour/rain due to hurricane beryl, turn on the wiper and did not work, just got stuck in the middle of the windshield. i almost got hit on the road because i can see in front of me. Maybe it is also my fault by not checking this things before i drove off. At this moment the car is back at the dealership and my service advisor says that the motor is defective and they will order the parts.

My 2006 Lexus IS350 is subject to NHTSA Recall number 16V340, for passenger airbag replacement. According to the diections on the NHTSA website shown in the following link: [XXX] The dash pad needs to be removed to access the airbag and perform the repair. Ive contacted my 3 local Lexus dealers and was told in various ways that they do not remove the dash to accomplish the repair but instead just remove the glove compartment and associated parts to access the airbag. I wanted the dash replaced (it was cracked) when the old dash was removed to do this recall repair. SInce the dealers do not actually remove the dash, I was told this was not possible. One dealer told me that for an extra $350, the service dept. would do the repair according to the above linked instructions. I have notified Lyndss Tor at [email protected] as well as Toyota Quality Compliance [email protected] and recieved no reply. I hope the NHTSA can enforce the above linked instructions so that the airbag replacement can be conducted in a proper and safe fasion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I own a 2013 GS350 RWD BASE MODEL. I have been having issues with the steering in this car since it was purchased in 2021 with100k miles. It seems to do great at lower speeds or on curvy roads, but when I drive on interstate going straight at around 70 to 80 mph is where it really becomes noticeable. The vehicle does not want to drive straight for anything. It does not pull in one certain direction; it is literally all over the road. I'd like to note that i have new shocks and upper shock mounts in the front, as well as tires all the way around, also replaced the sway bar linkages on the front and did an alignment. But the vehicle will veer from left to right with no rhyme or reason so bad that you cannot take your eyes off of the road to even adjust the ac or radio from fear of running into the concrete barricade or another vehicle. Something I'd like to add is that it really becomes prominent after about 10 to 15 min of interstate driving. I have taken it to two different Lexus dealerships and called Lexus directly. No one seems to know what I'm talking about; the first dealership told me to replace all of the parts that I previously mentioned. So, I did with no success. I have seen other GS owners complain about this online, so I know it is not just my car. This to me is a major safety concern because it had almost caused me to have several accidents personally not to mention it's just extremely annoying to buy a Lexus and to have to constantly pay attention and adjust the steering so as to not destroy the car and hit or hurt another driver. I always feel like I am going to get pulled over for a DUI. That is how bad it is. I own a 1999 Toyota corolla and that car is effortless to drive straight, I do not have to even think about it. I hope this in some way will help another GS owner to know that you are not alone if you experience this issue and maybe enough of us can cause Lexus to do the right thing here. THX, unhappy GS owner

The recall was not communicated to me as consumer, when i saw online I was notified and then when called dealer i purchased car i was told ‘we only sell call not part of manufacture process call corporate” and after calling lexus corporate i was told i could get loaner car since i dont feel safe but the dealer on the call with corporate said “if not front air bag its not big deal” for a saftey recall. I told corporate since this is recorded call they have proof of the dealer service associate saying this to me and corporate said just please hang up and we will notify regional offices. I have yet to hear back, i dont think i should be told this recall isnt big deal if they have put hold on selling this car to public nor should be told its okay to drive. I would be given either loaner but dealer does not want to provide this or 55 a day but there is no lexus anywhere you can get for 55 dollars a day. There is not set remedy nor notification to the customer. This is beyond frustrating and do not feel safe by this car and dealer is telling me this recall is not big deal which is very inaccurate and misleading.