2020 LINCOLN AVIATOR Complaints

The 3rd row headrest will no longer stay in the up position, creating a safety hazard during a accident. I've already had to repair it once. Seems to be a common problem in Ford's.

I own a 2020 Lincoln Aviator. After starting the vehicle, I exited without intentionally placing the vehicle in gear. The vehicle began rolling backward unexpectedly after I exited. I was struck and injured by the vehicle, resulting in a laceration to my shin requiring eight stitches. At no point did I intentionally place the vehicle in a position that would allow it to move. The vehicle did not adequately engage Park or activate any automatic safety features to prevent movement when the driver exited. This incident raises serious concerns about the reliability of the electronic shifter system and automatic park/braking safety features. This failure created a dangerous condition and resulted in physical injury. The dealership states it cannot reproduce the problem nor can they determine what caused the vehicle to roll back. There were no warnings prior to the failure.

I am filing a safety complaint regarding a 2020 Lincoln Aviator Reserve VIN [XXX] involving recurring safety-related electrical and visibility concerns. The vehicle has experienced repeated service-related issues involving suspension systems, electrical inspections, camera/display concerns, and manufacturer customer satisfaction programs. Most significantly, the vehicle is subject to an active manufacturer safety recall involving the SYNC/rearview camera display system. The recall states that the rearview camera image and display may become inverted or flipped, impairing rear visibility and increasing crash risk. This defect directly impacts driver visibility and safe vehicle operation while reversing. The vehicle has undergone repeated dealership servicing and diagnostic evaluations, yet the broader operational and safety concerns remain unresolved. The vehicle was also sold as a Lincoln Certified Pre-Owned vehicle, creating reasonable reliance that the vehicle met enhanced inspection and safety standards. I believe the recurring nature of these defects, combined with the active recall and repeated repair activity, demonstrates a broader safety-related defect pattern warranting regulatory review and investigation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

To Whom It May Concern, Please see attached formal notice regarding recurring defects, safety-related recall issues, Certified Pre-Owned representations, and financing concerns associated with my 2020 Lincoln Aviator Reserve VIN [XXX] . This matter involves: • recurring suspension and electrical concerns; • safety-related rearview camera/SYNC recall issues; • repeated dealership repair activity; • diminished reliability and value; • Certified Pre-Owned reliance; • and unresolved manufacturer-level concerns despite extensive servicing history. Please escalate this matter immediately to executive customer relations and manufacturer review. I am requesting: • a formal manufacturer investigation, • preservation of all records associated with this VIN, • and review for buyback, goodwill compensation, warranty relief, or other global resolution options. Please confirm receipt and provide a case number immediately. Sincerely, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

while moving in reverse, the vehicle automatic breaking system engages on and off giving a jerking movement of the car and makes you feel like you hit something. Once the vehicle is placed into Drive mode the same thing happens with the breaking system. because of this the check vehicle lights come on and gives a "Hill start assist warning" also "Pre-collision Assist Not Available". Also all wheel drive mode is not available and the drive mode selection no longer works. Took the car to the Lincoln dealership and they said it is a known problem and that there is a TSB out on this issue. The vehicle has only 66,000 miles on it and it is out of warranty. How can there not be a recall on this issue? They said they need to replace two shafts in the front end costing $5,000.

My 2020 Lincoln Aviator Grand Touring Plug-In Hybrid has experienced multiple high-voltage powertrain failures that create an immediate safety hazard. The vehicle has twice lost propulsion while driving, displaying “Powertrain Malfunction / Reduced Power” and “Service Engine Soon” before shutting down completely. During the first failure, the vehicle stopped in active traffic and would not restart; a police officer stopped to assist and called a tow truck because the disabled vehicle posed a roadway hazard. In addition, the digital instrument cluster has repeatedly gone completely black while the vehicle is in motion, eliminating all visibility of speed, gear position, warning indicators, and hybrid system status. During the most recent blackout, an [XXX] child was in the vehicle with me, significantly increasing the danger. These failures are accompanied by hybrid-system fault code P0A1E (Starter/Generator Control Module), a pink charging-port indicator signaling a charging fault, and irregular hybrid-battery behavior (range not updating, battery not depleting). The vehicle has been inspected four times by authorized Lincoln/Ford dealers and has been out of service more than 34 cumulative days. Although the P0A1E code and symptoms were documented, the dealers repeatedly stated they were “unable to verify” the concern and returned the vehicle unrepaired. Required high-voltage diagnostics were not completed. The problem is ongoing, intermittent, and has not been corrected. Sudden propulsion loss, dashboard blackout, and high-voltage control failures put occupants and other motorists at significant risk. I am requesting NHTSA investigate this as a potential safety defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

replaced 2 valve bodies, and now the CDF has an open statement bulletin on it, and I have to do an entire transmission replacement

Suddenly car is excessively loud when first started for roughly 30 seconds and then quiets to normal. However when placed in Drive there is a loud "clunk" that takes place to allow the car to shift into gear. While driving the car shakes vigorously. These issues all point to the enigine mount recall that did not include my vehicle, but should have. NHTSA Recall Number 20V788000 should be expanded to include my vehicle.

Backup camera is not working properly and the lane departure system doesn’t work

On January 29, 2026, at approximately 4:00 PM, the vehicle experienced unintended movement while in PARK and powered off. The vehicle had been placed in Park, the engine was turned off, and the driver exited. Shortly afterward, the vehicle rolled unexpectedly while unattended. The vehicle remained parked and was not driven due to safety concerns. Wheel blocks were placed behind the tires until the scheduled dealer appointment on February 4, 2026. The dealer inspected the vehicle and was able to replicate the condition. The failure was diagnosed as a malfunctioning parking pawl solenoid within the transmission system. The dealer confirmed the vehicle could be physically rolled after being placed in Park and powered off. This condition presents a serious safety risk, including risk of injury or death if a person, child, or object were behind the vehicle. There were no prior warning messages or alerts before the incident. The vehicle is available for inspection upon request.