2021 LINCOLN AVIATOR Complaints

Hello. My name is [XXX] and I have a potentially serious issue with my car and Lincoln refuses to look into it. The short story : When you press the brakes moderately or harder (as if stopping for a yellow light) it sounds like you’ve run over a brick or hit a BIG pothole. It has been in 6 times and to 3 dealerships and they all say it is normal for Aviators and Explorers. I have owned an auto repair shop for 12 years and my guys fix 2000 cars per year. I am an ASE master certified mechanic and I can assure anyone that there is nothing normal about this bang. They tell me they drive a like vehicle and if it also makes noise, there is nothing they can do. I have reached out to Lincoln Concierge multiple times and they tell me they will do nothing if a like vehicle also does it. I think of the 2019 Pacifica that the lower ball joint pinch bolts comes out and folds the wheel under the vehicle. I have had 3 service managers drive the car and they have all told me that it sounds really bad and abnormal. I have been told by all of those managers that Lincoln enforces not doing any further diagnostics or repairs if they all do it. I did drive a 2023 Aviator with a service advisor and it did not make the same noise mine does. You can actually feel the noise in the steering wheel. I have pleaded with them to investigate the issue and at least let me speak with a supervisor about it but they refuse. I have asked the dealers to put a set of chassis ears on the suspension to pinpoint the sound and they say Lincoln will not let them. The vehicle has 33k on it and is still under full factory and extended CPO warranty. Can you guys look into this issue before someone gets hurt ? Thanks for reading INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

It has been almost a half year and still no solution for backup camera that shows blue screen. It is happening more and more. It is a big vehicle (and expensive one) . When backing up, one is at a great disadvantage with just a blue screen. You cannot see people or other objects. Car dealership says they do not know when it will be rectified. I think Ford/Lincoln is dragging their feet, using COVID as an excuse.

Front passenger tire reporting normal pressure blew out the sidewalk while driving 50th on dry pavement. Rim shows no damage. Tires hardly worn.

Powertrain malfunctioning. The vehicle has had multiple neutral out (not reacting) when the accelerator is applied. Occurring in the middle of an intersection 3 times. Stuck in the middle of the intersection has resulted in two (2) cases of almost being hit by an oncoming vehicle. Pulling into traffic from a stop sign and losing the accelerator another time resulting in traffic breaking hard to avoid an accident. Recently while in cruise control on the highway driving 79 MPH, the vehicle suddenly shifted into what had to be the lowest gear lunging passengers forward and slowing to an unacceptable speed for the highway. Almost initiating being hit from the rear by a tractor trailer and just making it off of the shoulder to safety. This may be the result of service bulletins 22-2145 or SSM 50529. The dealer has stated they cannot reproduce the problems but are aware of the issues and Service Bulletins have been released. No warning lamps have come on when these issues have occurred. Vehicle has been into dealership multiple times. Service Managers had said they are working with Lincoln Engineers to remedy the problem. So far a separator plate and a valve has been replaced, which has not resolved the problem This happens intermittently, but when it does it causes what could be a severe safety issue. Currently the vehicle is in the dealership with no remedy, and has went in if for this issue multiple times. This has been going on for the past six (6) months.

Three times, battery was dead -- twice within 24 hours of bringing the car home from the dealer. We only drive the car home from the dealer, then the next day the battery is dead again. The dealer said they replaced the battery and fixed an electrical recall, and they said they checked for electrical draw, but the problem is still there. Yesterday, they said they contacted Lincoln corporate because they didn't know how to fix it. It is dead again this morning. We get messages on our phone app about the anti-lock bake system, hill start assist warning, charge system fault, pre-collision assist, security system, etc. And the alarm goes off. Please see if this is a common issue? It is a Black Label, so they are "fixing" it for free, but it really isn't being fixed.

My vehicle has heated seats. This week, when I was using the heated seats, I noticed a burning sensation on my left buttocks. I later discovered a burn hole in my seat (bottom left) and a matching burn on the coat I was wearing (bottom left). I am reporting this incident I because I believe there is a defect of the heated sweats in my vehicle that could lead to severe burns to passengers.

The backup camera and 360 degree camera periodically malfunction and display a blue image. The backup camera does not work again until I restart the vehicle. This has happened both on a roadway while parallel parking and in a parking garage.

Driving this vehicle in snow and ice collects in my wheel wells because of the material used in them. It is felt like heavily textured that the snow and ice sticks to like glue. So, in lots of snow and slush on the road it quickly collects to its limit of area between tire and wheel well and then makes turning or steering the car difficult. It does NOT slide off easily even when going to the car wash to try and clean it off. Or by letting it sit in the sun to melt does not help either for a very long amount of time. So, in other words……I live in the foothills of Colorado where it does snow a fair bit and so, it quickly turns my SUV into an unsafe vehicle to drive or steer when faced with snow and slush on the roads. I bought this vehicle in Colorado.

In regards to my brand new 2021 Lincoln Aviator Reserve (4181 miles): 2.23.22- Driving home on a very narrow, winding road when my car unexpectedly started to vibrate/shake. There were no alerts and no warning lights that came on. Fortunately, I was coming up on one of the very few turnouts available. As I started to pull over the car completely shut off (completely died). Luckily, I made it off of the road or I would have been stuck in the middle of the road on a blind corner as the car would not restart. It just kept displaying "Full Accessory Power Active" but would not do anything. The car was towed back to the dealership who informed me the next day that the engine had completely seized and they would have to replace the engine. One of the piston rods was bent to a 90 degree angle. I got it back on a Saturday afternoon(3.12.22), drove home from work, took my kids to/from school Monday, then drove to work Tuesday morning. On my way to work (which is only 3 miles from home) my car started to vibrate again but I was able to turn off the highway onto a side road and the vibrating stopped. Thankfully, it did not die in the middle of the highway and cause an accident. I continued on down the street and again the vibrating started. As I pulled up to a stop sign the car completely died and would not start. I waited a few moments and tried again and it started. I was able to make it the last less than quarter of a mile to work while it vibrated then died yet again as I pulled into my parking spot. My fiancé came later in the day and started the car. It was making a loud knocking noise so we shut if off and called dealer again. It was towed back for another new engine. As of today, they are still working on "repairing" the brand new death trap. Lincoln doesn't seem to think it's a big deal and thinks the second new engine will fix the issue. Hopefully it doesn't kill me first. This is worth investigating. Like I said, this car is a death trap.

Vehicle has 5400 miles and has catastrophic engine failure while driving. Vehicle towed to dealership and diagnosed engine seized needs complete engine replacement