2014 LINCOLN MKT Complaints

2014 Lincoln MKT, approx 80,000 miles, excellent condition. For the second time in two years now our factory installed panoramic roof has spontaneously exploded. First incident was January 21, 2020 and the second was July 15, 2022. Both times my husband was driving on the freeway and heard a loud explosion, sounded like gunshots inside the car. Both times the sound startled us so badly that a jerk reaction nearly sent us into the freeway wall. Glass shards raining down into the car. Upon researching I have come to know that several Ford and Lincoln models from 2008-2015ish have had this same exact issue. This glass shattering issue is a serious design flaw from the manufacturer that is going to get someone killed one day. Not only having glass flying off of your car while also raining down on you while you are driving, but the SOUND of the explosion is seriously shocking and terrifying. Also, because the design of the panoramic roofs have been modified it is very difficult for Ford to find replacements for our model. The first time we had to get a rental for over a month because they could only find a used part, which our auto body denied. This time our car has already been in the shop for over a month and our auto body has had TWO defective parts sent to them and Ford is now saying it could be another 60 days or so before finding another one. We are so scared to continue driving this car that once we get it back we are going to have to sell it. I am going to just have to pray that whomever might buy this car will not cause damage to themselves or others when the roof shatters next time. Lincoln/Ford needs to step up and either recall the vehicles with faulty design or come up with a permanent solution rather that just replacing a part they know is dangerous. They need to be held accountable before someone is seriously hurt or dies. (I have included several screen shots of other people reporting the same issue. I have way more than was allowed).

The contact owns a 2014 Lincoln MKT. The contact stated while driving approximately 65 MPH and attempting to overtake another vehicle, the accelerator pedal was depressed; however, the vehicle did not respond. The contact stated that he floored the accelerator pedal however, the vehicle failed to respond. The contact stated that the failure occurred intermittently and at various speeds. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer who diagnosed that there was no mechanical failure with the accelerator pedal. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 20,000. The contact stated that the vehicle is still experiencing the same issue.

The contact owns a 2014 Lincoln MKT. The contact stated that while driving 55 MPH, the panoramic sunroof shattered without incident. The contact initially thought that the failure was linked to his tires; however, upon inspection of his tires, he found no defect. The contact then discovered that his sunroof had shattered into several pieces. The vehicle was initially towed to an independent mechanic where he was provided an estimate for the repair. The contact called a dealer to schedule an appointment for a second opinion. The manufacturer was notified of the failure and denied ever hearing of such a failure. The vehicle had yet to be repaired. The failure mileage was approximately 130,000.

November 21, 2021, while driving on the HWY at about 65 MPH, the forward panoramic moon roof exploded. Simply exploded. Not hit by anything - no cars or trucks in front of us. Thank goodness, we had the interior part closed, or it would have exploded all over us. This was a very loud explosion! Thank goodness I did not lose control of the car.

The contact owns a 2014 Lincoln MKT. The contact stated that while her husband was driving 40 MPH, the power steering was seized, and the contact's husband had to manually steer the vehicle. The "Service Advance Trac" and "Steering Assist Fault Service Required" messages were displayed. The vehicle was taken to an independent mechanic and diagnosed with intermittent sensor failure. The mechanic reset the two sensors however, the failure recurred. The vehicle was taken to the dealer, but the dealer could not diagnose the failure since they were busy with other vehicles. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 105,150.

On April 30, 2021 as I was driving down the road my steering wheel suddenly starting turning left to right involuntarily causing me to lose control of my car and crash. My vehicle is a total loss and I had just paid heavty deposit and financed a Lincoln Mkt with a dealership that never disclosed to me that my vehicle I just purchased had a recall on it that had been issued last year. Now I am out of my deposit, no car, criminal charges for causing an accident that I could not control, and a company that was well aware of the recall gets all their money plus some and I'm the one in the wrong. Doesn't seem right does it? Unfortuntly, the claims adjuster that inspected the vehicle to give an estimate failed to check the rear of the vehicle since all damage was in the front and driver side. I informed my insurance rep of the recall and have sent information on the recall along with the crash report of the incident. I do not recall seeing any warning lamps before this incident but I did feel that something was strange with the cars manuvering ability when accelrating or attempting to pass. It would kind of suddenly start a short of shimming of the vehicle that I have never experienced before in other vehicles driven previous to this one. Those signs were first noticed the second day after purchasing the car and two weeks later the incident occured.

TL* THE CONTACT OWNS A 2014 LINCOLN MKT. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE PANORAMIC SUN ROOF EXPLODED WITHOUT IMPACT. THERE WERE NO REPORTED INJURIES. THE VEHICLE WAS TAKEN TO LARRY H. MILLER FORD PROVO (1995 N. UNIVERSITY PKWY, PROVO, UT 84604, (801) 734-9796) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000.

MY 2014 LINCOLN MKT PANORAMIC ROOF EXPLODED WITH NO WARNING WHILE DRIVING. FORD IS CLAIMING THIS IS A REPAIR FOR WHICH I NEED TO PAY. I BELIEVE THIS IS A DANGEROUS DEFECT THAT NEEDS TO BE RECALLED. THERE ARE SEVERAL DOCUMENTED INSTANCES OF THIS HAPPENING WITH THE 2014 LINCON MKT. I WAS DRIVING 20MPH AND TURNING WHEN THE ROOF EXPLODED

19 JAN 2021 - FRONT MOONROOF GLASS EXPLODED OUT AT 69 MILES PER HOUR WITH NO OTHER VEHICLES AROUND, NO DEBRIS AROUND, ON I65 SOUTHBOUND AT APPROXIMATELY 8:00PM AND 61 DEGREES. AFTER GLASS EXPLODED OUTWARD, RESIDUAL GLASS THEN FELL ON MY HEAD (BALD), DOWN MY BACK AND SEAT (CROUCH) AREA AND BARELY BEING ABLE TO MAINTAIN THE VEHICLE.

THE BACKUP CAMERA FREQUENTLY STOPS WORKING, WHICH GREATLY REDUCES REARWARD VISIBILITY AND COMPROMISES SAFETY. RECALLS HAVE BEEN ISSUED FOR OTHER LINCOLN MODELS FOR THIS SAME ISSUE BUT NOT THE 2014 MKT.