2013 LINCOLN MKX Complaints

THERE HAS BEEN A HISSING NOISE MADE WHILE DEPRESSING THE BRAKE PEDAL FOR SEVERAL MONTHS. LATELY, WHILE PRESSING THE BRAKE PEDAL, IT FEELS 'SPONGY' WITHOUT A NOTICEABLE EFFECT ON BRAKING PERFORMANCE. JUST RECENTLY, THE EFFORT REQUIRED TO STOP THE CAR HAS INCREASED TO THE POINT THAT IT FEELS LIKE THE POWER BRAKING SYSTEM IS HARDLY ASSISTING. THIS MATCHES THE DESCRIPTION OF FIELD SERVICE ACTION 13N02 ISSUED BY FORD/ LINCOLN, WHICH ONLY APPLIES TO "CERTAIN" VEHICLES. HOWEVER, UPON CONTACTING A LOCAL DEALERSHIP AND THE NATIONWIDE CALL CENTER IT WAS DISCOVERED THAT THIS VEHICLE WAS EXCLUDED FROM THE FSA. THIS IS A POTENTIALLY LIFE THREATENING ISSUE, ESPECIALLY IF AN INDIVIDUAL DID NOT HAVE THIS SERVICED AND RELIED SOLELY ON DRIVING WITHOUT POWER BRAKES. FORD/ LINCOLN SHOULD NOT BE ABLE TO PICK AND CHOOSE "CERTAIN 2010-2013 MODEL YEAR EDGE AND MKX VEHICLES" WHEN IT IS APPARENT FROM REVIEWING FORD EDGE AND LINCOLN MKX REPORTS ON CARCOMPLAINS.COM THAT BOTH VEHICLES EXHIBIT THIS ISSUE FREQUENTLY, AND THAT FORD/ LINCOLN HAVE EXCLUDED NUMEROUS VEHICLES FROM REPAIRS. THE COMPANY IS AWARE THAT AN ISSUE EXISTS, BUT THERE ARE MULTIPLE INSTANCES OF FORD/ LINCOLN REFUSING TO REPLACE A FAULTY PART THAT SHOULD LAST THE LIFE OF A VEHICLE. IT IS UNACCEPTABLE TO ALLOW A COMPANY TO OPERATE IN THIS MANNER.

TL* THE CONTACT OWNS A 2013 LINCOLN MKX. WHILE DRIVING 60 MPH, THE BRAKES FAILED. THE CONTACT DROVE TO APPLE FORD SHAKOPEE (1624 WESTON CT, SHAKOPEE, MN 55379, (952) 445-2420) WHERE IT WAS DIAGNOSED THAT THE BRAKE POWER BOOSTER MALFUNCTIONED AND NEEDED TO BE REPLACED; HOWEVER, THEY DID NOT HAVE THE PART AVAILABLE. THE DEALER STATED THAT THE VEHICLE SHOULD NOT BE DRIVEN BECAUSE THE BRAKES COULD FAIL COMPLETELY. THE VEHICLE WAS TOWED TO ANOTHER UNKNOWN FORD DEALER AND REPAIRED AT THE CONTACT'S EXPENSE. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS FOR THE VEHICLE. THE FAILURE MILEAGE WAS 38,700. *BF CONSUMER SAYS THAT FAILURE IS SIMILAR TO THE FORD EDGE WHICH HAD A RECALL. CONSUMER MADE MANUFACTURER AWARE OF THIS CONNECTION, BUT THEY STILL REFUSED ASSISTANCE. *DL

MY VEHICLE'S POWER SHUT DOWN WITHOUT ANY WARNING ON BUSY CITY STREET (3 LANE ROAD). I WAS UNABLE TO STEER OR BRAKE. I HAD TO COAST OFF THE ROAD UNTIL CAR STOPPED. THEN I PUT IT INTO PARK. IT RESTARTED AND DROVE FINE AFTER THE RESTART. VERY SCARY. THANKFUL I WASN'T DRIVING 70 MPH ON BUSY INTERSTATE. THROTTLE BODY REPLACED RECENTLY AS ENGINE HAD BEEN BUCKING AND WASN'T ACCELERATING WHEN GAS PEDAL WAS DEPRESSED.

SOMEONE AT THE COMPANY EVIDENTLY DOES NOT UNDERSTAND THE AUTO ASSEMBLY PROCESS WHEREIN THE COMPONENT SUPPLIERS ARE REQUIRED TO WAREHOUSE COMPONENTS AND ASSEMBLIES FOR JUST IN TIME DELIVERY TO THE ASSEMBLY PLANTS. COMPONENTS AND ASSEMBLIES ARE STORED AND DELIVERED AS RETRIEVED , NOT IN ORDER OF MANUFACTURE, SO THE THE LAST PARTS DELIVERED MAY HAVE BEEN BUILT MONTHS BEFORE DELIVERY. BY SETTING A DEADLINE MANUFACTURE DATE OF MARCH 2013 FOR VACUUM BOOSTER ASSEMBLY YOU ARE ASSUMING THAT ALL THE DEFECTIVE PARTS HAVE BEEN PURGED FORM THE SYSTEM, WHEN THAT IS PROBABLY NOT THE CASE. SO MY 2013 LINCOLN MKX #2LMDJ6JK2DB[XXX] COULD POSSIBLY HAVE A VACUUM BOOSTER ASSEMBLY MANUFACTURED IN 2012, YET YOUR SYSTEM REFUSES TO ALLOW REPLACEMENT. THIS IS TOTALLY UNFAIR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

TL* THE CONTACT OWNS A 2013 LINCOLN MKX. WHILE DRIVING 65 MPH, THE CONTACT WAS UNABLE TO STOP THE VEHICLE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT WAS ABLE TO MOVE THE VEHICLE TO THE SIDE OF THE ROAD WHERE IT EVENTUALLY STOPPED. THE VEHICLE WAS TAKEN TO STAR LINCOLN (24350 WEST 12 MILE ROAD, SOUTHFIELD, MI, 48034, (248) 354-4900) WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED. THE BRAKE BOOSTER WAS REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT ALSO STATED THAT THE FRONT BRAKES WERE PREVIOUSLY REPLACED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE BRAKE BOOSTER WARRANTY COVERAGE WAS FOR TEN YEARS AND 150,000 MILES. THE FAILURE MILEAGE WAS 130,000.

MY FAMILY AND I WERE DRIVING ON I 20 FORT WORTH TX, DRIVING 60MPH. IT HAPPEN AGAIN WHILE DRIVING OUR 2013 LINCOLN MKX STARTED TO SLOW DOWN,WE KEPT PRESSING ON THE GAS PEDAL BUT NOTHING HAPPEN. WE WERE ABLE TO MOVE OVER TO THE FAR RIGHT HAND LANE. THIS INCIDENT TOOK PLACE SEVERAL TIMES THIS DAY AND WITH OUR CHILDREN IN THE CAR! ONE OF THE INCIDENTS ALMOST CAUSE AN ACCIDENT, BUT CARS WERE ABLE TO DIVERT AROUND US. CRAZY THING IS THAT NO WARNING LIGHTS HAD CAME ON NOR ARE ANY ON AT THIS POINT. WE HAVE TRIED PRETTY MUCH FOR MOST OF THE DAY TO FIND SOME SORT OF ISSUE WITH OUR VEHICLE. HAVE DISCOVERED THAT THIS IS AN ON GOING ISSUE WITH MOST OF LINCOLN MKX. NO WARNING OR ANYTHING, YOUR VEHICLE WILL START TO SLOW DOWN AUTOMATICALLY AT ANY MOMENT IN WHICH PUTS YOUR LIFE AND YOUR FAMILIES LIVES IN DANGER. YET AGAIN NO ONE SEEMS TO BE ADDRESSING THIS ISSUE. CONSUMER STATED I DO NOT KNOW EXACT MILEAGE AT INCIDENT, IT WAS ROUGHLY 4200. VEHICLE HAS BEEN TAKEN TO THE DEALERSHIP AND AN OIL CONSUMPTION TEST HAS BEEN STARTED AFTER OIL CHANGE. STICKER HAS BEEN PLACED ON WINDSHIELD FOR OIL CHANGE. SCHEDULED FOR 9286 MILES (5000 MILES OVER OIL CHANGE). VEHICLE WAS UNDER THE SERVICE MILEAGE WHEN THE STALL OCCURRED. NO WARNING LIGHTS OR NOISES BEFORE DURING OR AFTER EVENT. *JB

ON JULY 18, 2019, THE BRAKES ON MY 2013 MKX SUDDENLY BECAME VERY STIFF WITH POOR BRAKING WHILE DRIVING IN TOWN. I IMMEDIATELY TOOK IT TO A LOCAL SERVICE CENTER AND WAS INFORMED THAT THERE WAS A SAFETY RECALL ON THE 2013 MKX BRAKES AND IT WAS SUGGESTED I TAKE IT TO THE LOCAL FORD DEALERSHIP. I WENT DIRECTLY THERE (LESS THAN 1 MILE) IT WAS DIAGNOSED BY THE SERVICE WRITER TO BE A DEFECTIVE BRAKE BOOSTER (BRAKE PEDAL STIFF, THEN WHILE PRESSING THE PEDAL, IT WENT TO THE FLOOR, AND A WHISTLING NOISE WAS HEARD) I HAD THE BRAKE BOOSTER REPLACED THE FOLLOWING DAY, HOWEVER THAT WAS NOT THE ONLY PROBLEM. THE BRAKES WENT FROM STIFF WITH POOR BRAKING ABILITY TO ABSOLUTELY NO BRAKES AT ALL. INFORMED THAT THE PART NEEDED (ABS MODULE) IS ON NATIONAL BACKORDER-NONE CURRENTLY AVAILABLE IN THE UNITED STATES. MY CAR IS STILL AT THE REPAIR SHOP WAITING FOR THE NECESSARY PART TO COMPLETE THE BRAKE JOB. TODAY'S DATE IS AUGUST 7, 2019. THE PART IS ON EMERGENCY ORDER, THERE IS NO INDICATION AS TO WHEN THE PART WILL BECOME AVAILABLE. I AM STRANDED WITHOUT A CAR. I HAVE READ SEVERAL REPORTS OF EXACTLY THE SAME PROBLEM WITH THE 2013 LINCOLN MKX BRAKES AND SOME WERE RECALLED. I WAS INFORMED THAT MINE WAS MANUFACTURED IN MAY 2013 AND THE RECALL ONLY COVERED THOSE MANUFACTURED THROUGH MARCH 2013. I SEEMS OBVIOUS TO ME THAT THE PROBLEM WITH THE BRAKES WAS NOT RESOLVED AT THE MANUFACTURING PLANT, OR THE EXACT SAME ISSUE WOULD NOT STILL BE OCCURRING. THIS IS A SERIOUS SAFETY ISSUE. DO WE HAVE TO WAIT TILL DEATHS AND SERIOUS INJURIES OCCUR BEFORE FORD COMPANY WILL DO THE RIGHT THING AND RECALL ALL 2013 LINCOLN MKX. I HAD PLANS TO DRIVE MYSELF AND 2 GRANDSONS 300 MILES TO THE BEACH ON JULY 19, WE WERE ALL DISAPPOINTED THAT OUR VACATION HAD TO BE CANCELLED, BUT I SHUTTER AT THE THOUGHT OF DRIVING ON THE INTERSTATE AND SUDDENLY HAVING NO BRAKES. PLEASE DO THE RIGHT THING - RECALL 2013 MKX

I WAS DRIVING ON INTERSTATE 69 IN HOUSTON, TEXAS WHEN I FEEL LT LIKE THE BRAKE PETAL WAS HARD TO PUSH AND ALSO HEARD A SOUND FROM THE DASH. THIS TERRIFIED ME SO I GOT OFF THE FREEWAY AND IMMEDIATELY LOOKED UP BRAKE CHECK LOCATION TO GO GET THE BRAKES CHECKED. I FOUND ONE 8 MILES AWAY AND DROVE THERE AND EXPLAINED TO A TECHNICIAN WHAT HAD HAPPEN. THE TECHNICIAN GOT INTO MY LINCOLN AND STEPPED ON THE BRAKE PEDAL AND SAID IT'S GOING ALL THE WAY DOWN TO THE FLOORBOARD AND HARD TO PUSH. AND HE ASKED ME IF IT FELT HARDER TO PUSH. I TOLD HIM YES. HE CHECKED THE BRAKES OUT AND TOLD ME IT WAS THE BRAKE BOOSTER. HE SAID WITH ONLY 41,700 MILES HE HIMSELF WOULD TAKE IT BACK TO THE DEALERSHIP. WE DON'T LIVE IN HOUSTON, AND WE WERE ON THE WAY HOME FROM HOUSTON AFTER MY HUSBAND HAVING SURGERY AND I NEEDED TO GET HIM HOME. WE HAD NO CHOICE BUT TO DRIVE HOME. I DROVE IN THE MIDDLE LANE AT 55 MPH AND KEEPING A DISTANCE IN FRONT OF ME. WHEN I WOULD USE THE BRAKE I WOULD HAVE TO START BRAKING WAY AHEAD WHEN SOMEONE WOULD CUT I FRONT IF ME BECAUSE THE BRAKES WERE BARELY WORKING. I BABIED THE BRAKES ALL OUR 4 HOUR DRIVE HOME. PLEASE INFORM ME WHAT CAN BE DONE. THIS SHOULD NOT BE HAPPENING TO A VEHICLE WITH ONLY 41,700 MILES. WE BOUGHT IT USED IN 2017 AFTER HURRICANE HARVEY. I'M THINKING THERE WAS A RECALL ON THE BRAKING SYSTEM AND IT WAS NEVER DONE BY THE PRIOR OWNERS AND THEY DECIDED TO SELL IT. THIS SHOULD APPLY TO THE LEMON LAW. BECAUSE WE WERE SOLD A DEFECTIVE VEHICLE. WE COULD HAVE BEEN KILLED DRIVING ON A BUSY INTERSTATE IN HOUSTON TX. TERRIFYING DRIVING HOME. I

STARTED HAPPENING IN 2015, "DOOR AJAR" INDICATOR STAYS ON WHEN DOOR IS CLOSED, CAUSES INDICATOR LIGHT TO FLASH BACK AND FORTH BETWEEN THAT AND "SHIFT TO PARK" NON-STOP WHEN IN MOTION. IT PREVENTS THE CAR FROM BEING LOCKED WHILE STATIONARY AND IN MOTION, DANGEROUS WITH KIDS IN CAR. AT TIMES DOME LIGHTS WILL NOT GO OUT WHEN VEHICLE IS TURNED OFF. THE ALARM GOES AT RANDOM TIMES WHILE PARKED AND OFF, LAST NIGHT EVERY 2 HRS STARTING AT 12 AM. HAVE COME OUT OF WORK TO FIND LIGHTS FLASHING FROM ALARM HAVING GONE OFF. AFRAID TO PARK IN GARAGE NOW BECAUSE OF FIRE HAZARD. KEY FOB MUST BE PUSHED TO UNLOCK DRIVERS DOOR BUT NOT PASSENGER SIDE. STARTING IN 4-19 THE NAVIGATION SCREEN WHEN IN REVERSE AND BACKING UP RANDOMLY GOES BLACK.

TAKATA RECALL: I GOT INTO MY MKX AND CLOSED THE DOOR AND THE REAR WINDSHIELD EXPLODED, THERE WERE NO DINGS OR CHIPS AND NOTHING HIT INTO IT. I'VE BEEN READING ONLINE AND IT LOOKS LIKE ITS A PROBLEM I CAN'T AFFORD TO HAVE IT FIXED AND I AM HOPING FORD WILL DO THE RIGHT THING. THANK YOU