2016 LINCOLN MKX Complaints

WHEN LOADING GROCERIES IN THE TRUNK OF THE SUV, I HAD KEYS IN MY POCKET AND MY 8 YEAR OLD WAS LEANING OVER IN THE TRUNK PUTTING THE BAGS IN THE BACK- HER FEET WERE UNDER NEATH THE BACK OF THE CAR AND THE TRUNK STARTED CLOSING BC I WAS WITHIN RANGE FOR THE HANDLESS ENTRY (WHERE YOU WAVE YOUR FOOT UNDER THE REAR OF THE CAR FOR THE TRUNK TO OPEN) THE TRUNK STARTED CLOSING WITH HER LEANED INTO THE BACK OF THE VEHICLE... I TRIED TO GRAP THE TAILGATE TO GET IT TO STOP AND OPEN BACK UP, IT DIDN'T!!!! IF I HAD NOT OF ACTED SO QUICKLY AND GRABBED HER, THE TRUNK WOULD HAVE SHUT ON HER! THIS IS A MAJOR DANGER AND COULD NOT HAVE TURNED OUT OK!!! THERE NEEDS TO BE A SAFETY FEATURE WHERE IF YOU TOUCH IT TAILGATE IT STOPS CLOSING AND OPENS BACK UP

IN MAY AND JUNE OF 2019 ON 2 DIFFERENT OCCASIONS, OUR 2016 LINCOLN MKX IGNITION 'TURNED OFF' ON ITS OWN WITHOUT ANY INPUT BY THE DRIVER WHILE USING CRUISE-CONTROL ON A CROWDED HIGHWAY GOING 75 MPH! WHEN IT OCCURRED, A TEXT MESSAGE WAS DISPLAYED SUPERIMPOSED OVER THE TACHOMETER THAT READ: 'CAUTION: IGNITION TURNED OFF'. FORTUNATELY, WHEN IT TURNED OFF, THE CAR AUTOMATICALLY SHIFTED INTO 'NEUTRAL' INSTEAD OF 'PARK', WHICH IT DOES AUTOMATICALLY WHEN THE IGNITION SWITCH IS USED TO TURN THE CAR 'OFF'! AFTER IT SHUT OFF, WE COASTED IN 'NEUTRAL' WITHOUT POWER BRAKES OR POWER STEERING WHILE SURROUNDED BY MACK TRUCKS AND OTHER CARS. THANK GOD THERE WAS A SHOULDER ON THE ROADWAY WHERE WE COULD SAFELY PULL OVER. BEFORE WE COULD ATTEMPT TO RESTART THE CAR, WE HAD TO COAST TO A COMPLETE STOP, PUT THE CAR IN 'PARK', DEPRESS THE BRAKE PEDAL, AND PRESS THE IGNITION BUTTON. HAD WE BEEN IN A WORK-ZONE W/CONCRETE BARRICADES AND NO SHOULDER, WE COULD HAVE BEEN RUN OVER/KILLED BY A MACK TRUCK AND/OR OTHER CAR(S) APPROACHING FROM BEHIND AT HIGH SPEEDS. THE SERVICE MANAGER AT OUR LINCOLN DEALERSHIP SAID THEY HAVE NEVER HEARD OF THIS OCCURRENCE, BUT WE EASILY FOUND TWO (2) WEBSITES DISCUSSING THIS ISSUE REGARDING THE MKX. WE CAN ONLY WONDER HOW MANY PEOPLE MAY HAVE ALREADY DIED WITH NO EXPLANATION ABOUT WHY THEY WERE AT A FULL STOP ON A BUSY HIGHWAY. BECAUSE WE RESTARTED THE CAR, THE SERVICE MANAGER SAID THE "ERROR" HISTORY IN THE COMPUTER WAS ERASED - BAD PROGRAMING! BOTH TIMES OUR INCIDENTS HAPPENED, WE HAD BEEN DRIVING ABOUT AN HOUR ON THE HIGHWAY. THE CAR HAS BEEN 'IN THE SHOP' AT THE DEALERSHIP FOR 2 WEEKS, AND WE ARE STILL AWAITING AN EXPLANATION AND FIX. I'M NOT SURE I'LL EVER FEEL CONFIDENT/SAFE ENOUGH TO DRIVE IT AGAIN!

WE JUST DESCRIBED THIS DANGEROUS, 5 TIMES MALFUNCTION IN A PREVIOUS NOTICE, TODAY. MY ADDRESS IS LISTED SLIGHTLY INCORRECT AND THE 1ST MALFUNCTION WAS OCT 7, 2017, NOT THE 2016, I SEE THAT WAS LISTED. IT WAS PURCHASED IN 2016. THE SPEEDS WERE DIFFERENT. 70 TWICE, 55 TWICE AND 50 ONCE. THE 70'S WERE IN HEAVY TRAFFIC ON HWY 80 AROUND CHICAGO. *TR

THE MOTOR HAS TOTALLY GONE DEAD IN HEAVY TRAFFIC 5 TIMES. THE 1ST 3 TIMES THEY SHOWED UP ON THE INSPECTION AND A PART WAS REPLACED. AN INSPECTION THE LAST 2 TIMES SHOWED NOTHING. WHEN THE ENGINE STOPS, I PRESS N, THEN START AND IT RUNS, THEN D AND IT GOES AGAIN. MEANWHILE, TWICE ON HWY 80 AROUND CHICAGO IN BUMPER-TO-BUMPER TRAFFIC AT 70 MPH, CARS ARE SLAMMING ON THEIR BRAKES AND HONKING. 1. WHAT ACTION BEYOND THE DEALER NEED I TAKE? 2. MY INSURANCE WILL NOT COVER A MULTI-CAR ACCIDENT FROM A DEFECTIVE CAR UNDER WARRANTY. WHO DOES? 3. IF THE PROBLEM IS NOT CORRECTED HOW DO I GET A NEW ONE FROM LINCOLN? IT IS A GREAT CAR WITH ABOUT 33,000 MILES. I PREFER KEEPING IT. MY DAUGHTER SAID WHEN IT HAPPENED TO HER, SHE HAD JUST TURNED ON THE RADIO. PERHAPS IT IS AN ELECTRICAL OR COMPUTER DEFECT. TO MY KNOWLEDGE, THE DEALERSHIP HAS TAKEN NO ACTION TO CONTACT LINCOLN HEADQUAQRTERS. IT HAPPENED 3 TIMES OVER A 2 DAY PERIOD IN OCT. 2017, (REPAIRED) ONCE IN OCT. 2018 AND ONCE IN MAY 2019.

3/8/19 RIGHT FRONT BRAKE LINE AT THE CALIPER SPLIT AT 51,000 MILES, COMPLETE LOSS OF FLUID AND BRAKES WHILE DRIVING IN THE CITY. WAS NOT A COVERED REPAIR BY THE DEALER. 5/24/19 LEFT FRONT BRAKE LINE JUST FAILED AT 56,000 MILES. AGAIN A COMPLETE LOSS OF BRAKE FLUID AND BRAKES WHILE DRIVING IN THE CITY.VEHICLE IS CURRENTLY AT THE DEALER.

ON 5/11/19, I WAS DRIVING ABOUT 50MPH WHEN THE ENTIRE DASH WENT DARK, WHICH ALSO CAUSED THE ENGINE TO STOP RUNNING (WITH 3/4 TANK OF GAS) AS I LOOKED AT AN 'ALL POWER OFF' DISPLAYED IN THE INFORMATION AREA OF THE DASH (THAT NORMALLY DISPLAYS THE TRIP MILEAGE INDICATOR). I IMMEDIATELY PRESSED THE EMERGENCY FLASH BUTTON WHICH WORKED. FORTUNATELY, I WAS IN THE RIGHT HAND LANE AND HAD ENOUGH SPEED TO SIMPLY COAST TO A SAFE AREA ON THE RIGHT SHOULDER. WITH THE ENGINE NOT RUNNING, I FELT I HAD ONE CHANCE TO USE THE POWER BRAKE PEDAL TO STOP THE CAR. HAD THIS OCCURRED IN A DIFFERENT PLACE, MY ENTIRE FAMILY COULD HAVE BEEN KILLED AND NO ONE WOULD HAVE KNOWN THE REASON WAS DUE TO 'CAR FAILURE'. I LOOKED ON THE INTERNET AND FOUND A NUMBER OF COMPLAINTS ABOUT THE ENGINE JUST STOPPING THAT HAVE BEEN DOCUMENTED WITH CASES SENT TO NHTSA. THEIR FRUSTRATION IN SUMMARY IS THIS: THE SERVICE DEPARTMENT SAYS THEY CAN'T REPRODUCE THE PROBLEM. TO BE CLEAR; I JUST RECEIVED A CALL FROM MY LINCOLN DEALERSHIP ON 5/15/19, AS THE SERVICE REP SAID THEY CAN'T FIND A COMPUTER ERROR CODE FOR THE PROBLEM, AND THERE IS NOTHING ELSE THEY CAN DO AT THIS POINT IF THEY CAN'T REPLICATE THE PROBLEM. AT THIS POINT, I BELIEVE THAT IF YOU SEE SOMETHING FAIL, AND DON'T RESOLVE IT, YOU'LL SEE IT AGAIN. THEREFORE, I DON'T TRUST THIS CAR AS SAFE TO DRIVE. IT IS NOT AN ACCEPTABLE OPTION TO HEAR THAT YOUR SERVICE DEPARTMENT CAN'T REPRODUCE THE PROBLEM. THIS MAY REQUIRE YOUR DESIGN ENGINEERS TO BE INVOLVED. THE QUESTION IS SIMPLE, 'WHAT ITEMS CAN CAUSE THE COMPUTER TO 'ALL POWER OFF'. NO MIDDLE GROUND HERE AS IT IS A LIFE THREATENING ISSUE THAT I JUST LIVED THROUGH.

ON OR ABOUT 10/22/18, TOOK SUV TO DEALERSHIP FOR SCHEDULED MAINTENANCE. MECHANIC FOUND THAT SUV NEEDED FRONT BRAKES. 1. FRONT ROTORS WERE MACHINED AND NEW BRAKE PADS INSTALLED. ABOUT A WEEK LATER; AS I APPLIED BRAKES CAR STARTED MAKING GRINDING NOISE, NOISE IS INTERMITTENT AND SOUNDS LIKE IT IS COMING FROM FRONT BRAKES. 11/29/18 - TOOK SUV BACK FOR FRONT BRAKE INTERMITTENT NOISE; ROTORS WERE REPLACED AND BRAKE PADS WERE REPLACED. ABOUT A WEEK OR TWO LATER, I START GETTING SAME INTERMITTENT BRAKE NOISE (GRINDING). 1/3/19 - I TOOK SUV BACK TO DEALERSHIP FOR BRAKE NOISE, MECHANIC TEST DROVE SUV AND COULD NOT DUPLICATE NOISE. (DID NOT PUT CAR ON LIFT). SERVICE MANAGER RODE WITH ME AND COULD NOT DUPLICATE NOISE. AS I WAS LEAVING DEALERSHIP, BRAKES MADE NOISE AGAIN AND HAS BEEN MAKING NOISE EVER SINCE. NEW BRAKES SHOULD NOT MAKE GRINDING NOISE.

ON OR ABOUT AUGUST 2017, WHILE DRIVING I NOTICED EXHAUST FUMES COMING INTO INTERIOR OF 2016 LINCOLN MKX SUV WHICH SMELLED BAD AND MADE EYES WATER. TOOK CAR TO DEALERSHIP FOR THE PROBLEM: 1. THEY FOUND THAT REAR WELD SEAMS BEHIND LEFT AND RIGHT TAIL LIGHTS WERE CRACKED AND ALSO WELD SEAMS BELOW LEFT AND RIGHT TAIL LIGHTS WERE CRACKED. 2. RUBBER GROMMET WAS MISSING (HOLE) BEHIND LEFT TAIL LIGHT, REAR AIR VENT ON RIGHT SIDE BEHIND TAIL LIGHT WAS NOT WORKING. 3. DEALER SEALED WELD SEAMS ON BOTH SIDES, (LT & RT) INSTALLED BLACK TAPE OVER GROMMET HOLE WITH SEALANT AND REPLACED RIGHT REAR VENT. 4. THEN PRESSURE TESTED INTERIOR FOR LEAKS.

THE SUV PTO OR POWER TRANSFER UNIT OVER HEATS LEAKS GEAR OIL AND BURNS ON EXHURST PIPES. HAVE TO PULL OVER TO BREATHE AND LET COOL DOWN. DEALER SAYS IT IS A SEALED UNIT AND SHOULD NOT LEAK. NO WAY TO SERVICE UNIT SO YOU HAVE TO REPLACE FOR OVER $2400 DOLLARS

CARBON DIOXIDE COME INTO CAB EVERY TIME YOU PRESS ON GAS.I HAVE CARBON DIOXIDE MONITORS TO PROVE IT HAPPENS LINCOLN HAS TRIED TO FIX IT 3 OR 4 TIMES .THERE ANSWER ,THEY CANNOT FIX PROBLEM THIS PROBLEM HAS SHOWED UP IN OTHER VEHICLES . THE ENGINE IS 6 CYLINDER MODEL