2016 LINCOLN MKX Complaints

VEHICLE PURCHASED FEBRUARY 2016. ON MARCH 15, 2016 (1,065 MILES), DRIVING VEHICLE APPROACHING AN INTERSECTION ON A BUSY STREET TO MAKE A LEFT TURN ONTO A MAJOR HIGHWAY ON-RAMP, VEHICLE LOST POWER WHILE IN MOTION AND APPEARED TO ENTER "ACCESSORY MODE". WAS ABLE TO BRING VEHICLE TO STOP (IN THE MIDDLE OF THE INTERSECTION), PUT IT IN PARK AND RESTART THE VEHICLE. BROUGHT IT IMMEDIATELY TO LINCOLN SERVICE DEPARTMENT. SERVICE DEPARTMENT HAD VEHICLE FOR TWO DAYS AND COULD NOT DIAGNOSE OR REPLICATE THE PROBLEM. GAVE THE VEHICLE BACK TO ME WITHOUT ATTEMPTING ANY REPAIRS. ON MAY 14, 2016 (2,838 MILES), DRIVING AT LOW SPEED ON BACK ROADS, VEHICLE LOST POWER AGAIN WHILE IN MOTION AND ENTERED ACCESSORY MODE. BROUGHT IT IMMEDIATELY TO LINCOLN SERVICE DEPARTMENT. THE SERVICE DEPARTMENT COULD NOT REPLICATE THE ISSUE, BUT FOUND A TSB THAT THEY THOUGHT WOULD APPLY TO THE ISSUE. THE TECHNICIANS REPROGRAMMED THE SOFTWARE IN THE POWER CONTROL MODULE AND GAVE THE VEHICLE BACK TO ME. ON JUNE 25, 2016 (3,663 MILES), DRIVING AT LOW SPEED ON A MAIN ROAD, VEHICLE LOST POWER AGAIN WHILE IN MOTION AND ENTERED ACCESSORY MODE. BROUGHT IT IMMEDIATELY TO LINCOLN SERVICE DEPARTMENT. THE SERVICE DEPARTMENT KEPT THE VEHICLE FOR TWO WEEKS TO ATTEMPT TO REPLICATE THE PROBLEM. AFTER SPEAKING WITH LINCOLN CORPORATE ENGINEERS, THE TECHNICIANS REPLACED THE THROTTLE BODY, ASSUMING THAT WAS WHERE THE ISSUE WAS ORIGINATING. LINCOLN REFUSED TO REPLACE THE VEHICLE AND INSISTED THAT THE THROTTLE BODY WAS AT THE BOTTOM OF THE ISSUE. AS OF OCTOBER 28, 2016, THE VEHICLE HAS NOT LOST POWER AGAIN. *TR

WHILE DRIVING ON A HIGHWAY IN RUSH HOUR TRAFFIC, MY VEHICLE SUDDENLY LOST ACCELERATION AND WARNING LIGHT/WRENCH SYMBOL CAME ON. I COULD NOT ACCELERATE OVER 10 MPH AND LIMPED TO SIDE OF ROAD. I TURNED OFF VEHICLE FOR ABOUT 20 MINUTES, AFTER THAT TURNED BACK ON AND VEHICLE WORKED COMPLETELY NORMAL. I DROVE TO DEALER IMMEDIATELY, THEY REPLACED THROTTLE BODY AND UPDATED SOFTWARE. MY VEHICLE HAS 10,400 MILES. *TR

I WAS DRIVING TO MY SON'S HOUSE WHEN THE CAR LOST POWER THERE WAS A CHIME WARNING AND ON THE DASH A MENU STARTING THE HILL ASSIST WAS NOT AVAILABLE THE ENGINE CONTINUE TO RUN BUT THERE WAS NO RESPONSE WHEN I PRESSED ON THE ACCELERATOR THE CAR WOULD ONLY DUE ABOUT 3 MILES AT IDLE SPEED. WAS ABLE RESTART IT AND MAKE BACK HOME, ON THE NEXT DAY10/09/16 I HAD THE SAME PROBLEM THIS TIME I COULD NOT GET IT TO ACCELERATE I HAD THE CAR TOWED TO THE DEALERSHIP IT WAS SUNDAY THE DEALER WAS CLOSED. I CALLED THE DEALER ON MONDAY AND TOLD HIM WHAT HAPPEN AND HE SAID THEY WERE WORKING ON IT. THEY CALLED LATER AND SAID IT WAS THROTTLE CONTROL AND A COUPLE OF ERROR CODES THAT REQUIRED UP DATING P2111, U0415 AND U0416. THEY ALSO REPLACED THE THROTTLE BODY. THEY ALSO NOTED THEY DROVE IT 9 MILES AND NOTED THAT ALL OK AT THIS TIME. THAT LAST COMMENT SOUNDS THAT THIS COULD HAPPEN AGAIN. THIS IS A VERY DANGEROUS PROBLEM HAD I BEEN ON THE INTERSTATE AT RUSH HOUR I MIGHT NOT BE WRITING THIS TO COMPLAIN. WHEN THIS HAPPENS THE CAR SLOWS ON SO FAST THAT THE CAR BEHIND DOESN'T KNOW YOU HAVE A PROBLEM BECAUSE YOU ARE NOT BRAKING WHICH MEANS YOUR BRAKE LIGHTS ARE NOT ON AND HE MORE THAN LIKELY IS GOING TO HIT YOU. THE FIRST TIME THIS HAPPENS IS QUIET SCARY BECAUSE YOU HAVE NO IDEA WHAT IS HAPPENING.

MY HUSBAND AND I WERE ALMOST KILLED IN THE FAST LANE ON THE INTERSTATE WHEN OUR 2016 LINCOLN MKX SHUT DOWN COMPLETELY, WE HAD TO CROSS THREE LANES OF TRAFFIC WHEN IT STARTED AGAIN ONLY TO SHUT DOWN AGAIN, WE WERE TERRIFIED, IT WAS TOWED TO THE DEALERSHIP WHERE A RECALL WAS JUST ISSUED ON IT CALLED "THROTTLE BODY REPAIR" I ASKED THE SERVICE MANAGER TO REPLACE THIS DEFECTIVE PART , NOT REPAIR IT AND HE DID SO. OUR SERVICE MANAGER WAS PROACTIVE IN THIS AND I PRAY TO GOD WE NEVER EXPERIENCE THIS TYPE OF SITUATION AGAIN. !

ON 3 SEPARATE OCCASIONS (MOST RECENT ON 9/16/16) POWER TO VEHICLE SIMPLY CUTS OUT - ON TWO OCCASIONS IT HAS OCCURRED AT HIGH SPEEDS ON BUSY INTERSTATE WITH HEAVY TRAFFIC. EXTREME DANGER, AS UNABLE TO TIMELY PULL TO SIDE OF THE ROAD CAUSING TRAFFIC JAMS AND POTENTIAL ACCIDENTS/REAR-ENDS. SELLING DEALER HAS BEEN UNABLE TO RESOLVE OR FIX PROBLEM.

LOST POWER WHILE IN MOTION ON CITY STREET, BEGAN RUNNING ROUGH. 'POWERTRAIN' INDICATOR (WRENCH) LIT ON DASH. LIMPED CAR TO PARKING LOT. CALLED SELLING DEALER. CAR TOWED TO DEALER. DEALER REPLACED AIR INTAKE THROTTLE BODY ON WARRENTY. MILEAGE ON CAR 4052. PRODUCTION DATE ON CAR IS 07DEC15, 3.7L V6 ENGINE.

I WAS DRIVING IN THE CENTER LANE ON THE BROOKLYN QUEENS EXPRESSWAY TRAVELING HOME FROM ASTORIA, QUEENS TO MY HOME IN BROOKLYN. HAVING PASSED THE ATLANTIC AVENUE EXIT AT APPROXIMATELY 3:15 PM AND PRESSING ON THE GAS PEDAL, THE CAR LOST ACCELERATION AND NO MATTER HOW MUCH I PRESSED THE GAS PEDAL THE CAR COULD ONLY GO ABOUT 10 MILES AN HOUR. THE BQE AT THIS POINT HAS NO SHOULDER TO PULL OVER IN. BY SOME SAVING GRACE, I WAS ABLE TO GLIDE OFF AT THE HAMILTON AVENUE EXIT. THE LINCOLN TOW ARRIVED AT APPROXIMATELY 5:30PM. THE DEALERSHIP'S SERVICE CLOSED AT 5:30 SO I WAS TOWED HOME. THE NEXT MORNING, WEDNESDAY, AUGUST 31 I CALLED LINCOLN FOR A TOW TO THE DEALERSHIP (DANA FORD, STATEN ISLAND) THAT LEASED THE CAR TO ME. THE LINCOLN SERVICE MANAGER, ANTHONY FALLACARO, ASSISTED ME. HE EXPLAINED IT WAS THE THROTTLE BODY AND MOTOR WHICH WERE DEFECTIVE AND MANY CONSUMERS HAVE HAD PROBLEMS. MY MILEAGE AT THIS POINT WAS 2307 MILES, QUITE LOW FOR EIGHT MONTHS OF OWNERSHIP. HOWEVER, FORD/LINCOLN HAS NOT ISSUED A RECALL. YET, THEY HAD TO MAKE NECESSARY ADJUSTMENTS TO THE NEW PART BECAUSE INSTALLING THE SAME PART WOULD CONTINUE TO CAUSE PROBLEMS. I CALLED LINCOLN ON WEDNESDAY, AUGUST 31 2016 AND SPOKE TO MELISSA AND FORMALLY LOGGED A COMPLAINT (CAS - 10455614-D7Z7N8). I EXPRESSED THAT THIS SHOULD NOT HAVE HAPPENED TO A NEW CAR, I LOST CONFIDENCE IN DRIVING THIS CAR AND AM STUCK WITH IT FOR THE REMAINDER OF THE LEASE.

TL* THE CONTACT OWNS A 2016 LINCOLN MKX. THE CONTACT STATED THAT THE WARNING INDICATOR ILLUMINATED TO CHECK THE HEAD LAMP SYSTEM AND "SEE MANUAL ON THE DISPLAY" DISPLAYED ON THE MESSAGE BOARD. THE VEHICLE WAS TAKEN TO THE DEALER TWICE, BUT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE DEALER REPROGRAMMED THE HCM, BUT THE WARNING INDICATOR FLASHED SEVERAL TIMES AGAIN MONTHS LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER A THIRD TIME FOR FURTHER TESTING AGAIN AND THEY LATER TOLD THE CONTACT TO PICK UP THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS WAITING FOR A RESPONSE FROM THE MANUFACTURER. THE APPROXIMATE FAILURE MILEAGE WAS 365.

TL* THE CONTACT OWNS A 2016 LINCOLN MKX. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE LOST POWER AND FAILED TO RESTART. THE ALL WHEEL DRIVE INDICATOR ILLUMINATED. THE CONTACT CALLED FOR ROADSIDE ASSISTANCE, BUT THE VEHICLE RESTARTED BEFORE THEY ARRIVED. THE FAILURE RECURRED ON THE WAY TO THE DEALER, BUT THE VEHICLE RESTARTED. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO DOCUMENT WHAT HAPPENED. THE FAILURE MILEAGE WAS 4,500.

THE VEHICLE WHEN ACCELERATING LETS EXHAUST AND CARBON MONOXIDE INTO CAR INTERIOR. TOOK THE SUV TO DEALER AND HAS BEEN WORKED ON SEVERAL TIMES WITH NO FIX. FORD MOTOR COMPANY FIELD ENGINEER WAS UNABLE TO FINE AND RECOMMEND A REPAIR. ASKED FORD TO REPURCHASE VEHICLE BUT THEY REFUSED SAYING ITS NORM FOR THE SUV. THEY DID NOT GIVE ANY REGULATIONS OR ANYTHING THAT WOULD SUPPORT THIS AS WE SHOULD NOT HAVE TO BREATHE GAS FUMES WHEN TRAVELING DOWN A HIGHWAY. WE WERE TOLD NOT TO USE INTERIOR CIRCULATION AND IT WOULD HELP, NOT TO USE AIR THE VEHICLE WHEN ACCELERATING LETS EXHAUST AND CARBON MONOXIDE INTO CAR INTERIOR. TOOK THE SUV TO DEALER AND HAS BEEN WORKED ON SEVERAL TIMES WITH NO FIX. FORD MOTOR COMPANY FIELD ENGINEER WAS UNABLE TO FINE AND RECOMMEND A REPAIR. ASKED FORD TO REPURCHASE VEHICLE BUT THEY REFUSED SAYING ITS NORM FOR THE SUV. THEY DID NOT GIVE ANY REGULATIONS OR ANYTHING THAT WOULD SUPPORT THIS OTHER THAN THEM JUST MAKING A STATEMENT HOPING WE GO AWAY, WE SHOULD NOT HAVE TO BREATHE GAS FUMES WHEN TRAVELING DOWN A HIGHWAY. WE WERE TOLD NOT TO USE INTERIOR CIRCULATION AND IT WOULD HELP, NOT TO USE AIR CONDITIONER ON MAX. THE CABIN ON CAR FILLS WITH THE GAS FUMES AND MAKES US TIRED AND FATIGUE WHEN DRIVING FOR EXTENDED PERIOD OF TIME. WE PURCHASE A LUXURY SUV AS FORD WOULD HAVE YOU TO BELIEVE BUT IT ACTUALLY MORE LIKE A GAS CHAMBER HAVING TO BREATH THIS SEEMS A LITTLE TOO MUCH. I HOPE THE NHTSA CAN GET FORD TO ACKNOWLEDGE THEY HAVE A PROBLEM AND MAKE THEM TAKE IT SERIOUSLY AND GET RID OF WHAT IS CAUSING THE PROBLEM.