2012 LINCOLN MKX Complaints

IN OCTOBER 2019, THE BRAKES IN MY 2012 LINCOLN MKX WENT OUT AS I WAS DRIVING. I HAD NO BREAK PEDAL PRESSURE. I WAS ABLE TO STOP, USING MY EMERGENCY BREAK TO SLOW DOWN FULLY, AND FORTUNATELY I WAS CLOSE TO HOME AND NO ONE WAS HURT. I BROUGHT MY CAR INTO OUR LOCAL LINCOLN DEALER AND WAS TOLD THAT IT WAS THE BREAK BOOSTER AND IT NEEDED TO BE REPLACED. I DID SOME RESEARCH ONLINE AND FOUND THAT I WAS NOT THE ONLY ONE WHO HAD EXPERIENCED THIS PROBLEM IN THE PAST AND THAT IT WAS A KNOWN ISSUE. ON NOVEMBER 21ST, I HAD ISSUES WITH MY BREAKS AGAIN. WHILE I WAS ABLE TO SLOW DOWN BY PRESSING THE PEDAL ALL THE WAY TO THE FLOOR, I ONCE AGAIN HAD TO USE MY EMERGENCY BREAK TO COME TO A COMPLETE STOP. I BROUGHT THE CAR INTO THE DEALER AGAIN AND WAS TOLD THAT THE ABS HYDRAULIC CONTROL UNIT NEEDED TO BE REPLACED AS A VALVE WAS MALFUNCTIONING. THIS RESULTED IN A $2001 REPAIR WITH PARTS AND LABOR. I AM VERY SURPRISED AND CONCERNED THIS HAPPENED AT ONLY 85,000 MILES. ON DECEMBER 6TH, IT HAPPENED A THIRD TIME. THE BREAK FLUID, WHICH HAD BEEN FILLED AT THE TIME MY ABS HYDRAULIC CONTROL UNIT WAS REPLACED HAD COMPLETELY EMPTIED, RESULTING IN MY INABILITY TO PROPERLY USE MY BREAKS. AGAIN, I HAD NO PEDAL PRESSURE. I REFILLED THE BREAK FLUID IN ORDER TO 'SAFELY' GET MY CAR TO THE DEALERSHIP. I FOUND OUT THAT ONE ABS HYDRAULIC CONTROL SYSTEM UNIT HAD MALFUNCTIONED AND NEEDED TO BE REPLACED AS THE VALVE WAS AGAIN MALFUNCTIONING. I SAW THAT THERE IS A RECALL IN PLACE FOR THE ABS HYDRAULIC CONTROL SYSTEM FOR SOME VEHICLES DUE TO VALVE ISSUES - THE SAME ISSUE I HAVE HAD TWICE. MY CAR IS NOT CURRENTLY PART OF THE RECALL. THIS IS THREE TIMES IN TWO MONTHS THAT I HAVE HAD BREAK ISSUE WITH MY CAR. EACH TIME MY FIVE YEAR OLD WAS IN THE BACK SEAT. I FEEL FORTUNATE THAT THESE THREE INCIDENCES HAVE NOT RESULTED IN ACCIDENT OR INJURY, BUT EASILY COULD HAVE BEEN CATASTROPHIC.

HIT POTHOLE OR DEPRESSION IN ROAD, BRAKE PEDAL GOES TO FLOOR. VERY MUSHY. HARD TO BRAKE. SOMETIMES IT COMES BACK AFTER SEVERAL PUMPS SOMETIMES IT DOESN'T. TOO IN FOR REPAIR TO FORD AND LINCOLN DEALER, 2 SEPARATE OCCASIONS. THEY COULD NOT FIND ANY FIX SINCE ISSUE WAS NOT DUPLICATED. LAST EVENT ALMOST HIT ANOTHER CAR, HA D TO TURN OUT OF THE WAY. SOMETIMES IT HAPPENS ON ROUGH ROAD SURFACE, WASHBOARD SURFACE. HAS HAPPENED AT LEAST A DOZEN TIMES THE PAST 6 MONTHS. LATEST 12/15/2019.

TL* THE CONTACT OWNS A 2012 LINCOLN MKX. WHILE DEPRESSING THE BRAKE PEDAL TO THE FLOORBOARD, THE VEHICLE FAILED TO STOP. THE DRIVER WAS ABLE TO COAST TO THE SIDE OF ROAD. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE CONTACT STATED THAT SERVICE BULLETIN NUMBER: 13N02 WAS ISSUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 137,000. *DT *DL

THE BRAKES ON OUR 2012 LINCOLN MKX HAVE WITHOUT WARNING FAILED PLACING MYSELF AND MY FAMILY AT GREAT RISK. THE SEQUENCE OF THE FAILURE WAS A VERY STIFF BRAKE PEDAL IMMEDIATELY FOLLOWED BY A SOFT PEDAL THAT WHEN DEPRESSED GOES FULLY TO THE FLOOR (ENDPOINT OF THE BRAKES). IN SPITE OF BEING FULLY DEPRESSED BRAKING IS EXTREMELY MINIMAL. THERE IS NO CABIN WARNING OF A SYSTEM FAILURE AND THE ONLY METHOD OF KNOWING OF THIS LIFE CRITICAL SYSTEM'S FAILURE IS NEEDING TO USE THE BRAKES. THIS OBVIOUSLY PLACES THE OCCUPANTS OF THE CAR AND THOSE INNOCENTLY IN THE CAR'S PATH AT A HEIGHTENED RISK OF DEATH DUE TO TOTAL BRAKE FAILURE. I HAVE SEEN THAT THIS COMPLAINT IS NOT ISOLATED TO OUR FORD PRODUCT BUT EXTREMELY PREVALENT TO FORD EDGE AND LINCOLN MKX VEHICLES. WHILE FORD IS SUPPORTING THE ISSUE THROUGH A WARRANTY EXTENSION GIVEN THE EXTREME DANGER PRESENTED BY CATASTROPHIC BRAKE FAILURE SUCH AS THIS IT SEEMS PRUDENT THAT THE NHTSA DEMAND A RECALL OF ALL VEHICLES THAT MAY BE SUBJECT TO THIS ISSUE. OUR VEHICLE HAS ONLY 67,400 MILES ON IT AND IS GARAGE KEPT. PLEASE TAKE ACTION TO PREVENT TRAGEDY!

I WOULD BE DRIVING AND A MESSAGE WOULD COME UP WITH A WRENCH ON IT AND I WOULD LOSE POWER AND EVENTUALLY STOAL....NOT GOOD ON HIGHWAY!!!!

HAD BRAKES FIXED DURING INITIAL RECALL 4/17/2018. WAS NOT NOTIFIED OF RECALL UNTIL BRAKES WENT OUT. BRAKES FAILED AGAIN ON 9/3/19. PRESTIGE FORD CONTACTED TWICE WITH NO RETURN CALL. IS THIS GOING TO BE FIXED AT NO CHARGE DUE TO MANUFACTURE FAILURE? ONLY 3,300 MILES PUT ON CAR SINCE BRAKES WERE FIXED THE FIRST TIME. VEHICAL WAS MOVING AND ON HIGHWAY BRAKING TO MAKE TURN. BRAKE PETAL WENT TO THE FLOOR, CAR DID NOT STOP. UNABLE TO DRIVE AT THIS POINT.

TL* THE CONTACT OWNS A 2012 LINCOLN MKX. WHILE DRIVING 20 MPH, THE BRAKE PEDAL WAS APPLIED, BUT THE VEHICLE FAILED TO RESPOND. THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD, AND THE VEHICLE TREMBLED AND SHOOK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED LINCOLN OF CINCINNATI (9620 MONTGOMERY RD, CINCINNATI, OH 45242, (513) 683-3800). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS24103299 ALONG WITH WARRANTY INFORMATION. THE FAILURE MILEAGE WAS 28,500.

LEFT REAR DOOR AJAR SENSOR WILL NOT SHUT OFF. THE CAR CONSISTENTLY THINKS THE DOOR IS AJAR WHEN IN FACT THE DOOR IS CLOSED. THIS SETS THE VEHICLE CAR ALARM OFF WHEN THE VEHICLE IS PARKED 2-4 TIMES A DAY. ADDITIONALLY, WHEN DRIVING THE VEHICLE AT NIGHT, ALL OF THE INTERIOR LIGHTS REMAIN ON AS IT THINKS THE DOOR IS OPEN, CAUSING NIGHT TIME DRIVING VERY DIFFICULT. WE HAVE TO DISCONNECT THE BATTERY AT NIGHT TO STOP DRAINING THE BATTERY. THIS IS OBVIOUSLY A FLAW IN THE DESIGN SINCE THE SWITCH IS BUILT INTO THE DOOR LATCH. THE COST TO REPAIR THIS DESIGN FLAW HAS BEEN PUSHED OFF ONTO THE CONSUMER WHICH IS UNETHICAL AND WRONG.

NOTICED BRAKES GETTING A LITTLE SOFT WHEN TRYING TO BRAKE AND HAVING TO PRESS ON THEM FROM A FURTHER DISTANCE TO ENSURE I WOULD COME TO A COMPLETE STOP AT A LIGHT OR SIGN. THERE IS A CONSTANT HISSING SOUND THAT SOUNDS LIKE AIR ESCAPING EVEN WITH THE LIGHTEST OF TAPS. I HAD TO SLAM ON THE BRAKES ALL THE WAY DOWN TO AVOID HITTING A DOG AND THEY EMITTED A HIGH PITCHED SQUEAK AUDIBLE INSIDE THE SUV ONLY. THE BRAKES WERE WORKING FINE UP UNTIL RECENTLY AS I HIT THE 78K MILE MARK. THIS MORNING I HAD A HUGE SCARE AS I WAS NEARING AN INTERSECTION AND THEY GAVE OUT, I HAD TO PUMP THEM SEVERAL TIMES IN ORDER TO STOP AND LUCKILY I WAS ON MY WAY TO WORK AND DIDN'T HAVE MY THREE KIDS WITH ME. THERE WAS ALSO NO ONE IN FRONT OF ME IF NOT I WOULD HAVE WRECKED PRETTY BADLY! THIS WAS AT AN INTERSECTION AT A MAJOR HIGHWAY AND HAD THERE BEEN MORE TRAFFIC AROUND AND I UNABLE TO TURN ONTO THE ACCESS ROAD I DEFINITELY WOULD HAVE BEEN MAJORLY INJURED ALONG WITH THE OTHER PEOPLE INVOLVED IN THIS 'COULD-BE' SCENARIO. I DON'T EVEN WANT TO DRIVE THIS THING ANYMORE!

DRIVER DOOR LATCH ELECTRICAL COMPONENT CONSISTENTLY THINKS THE DOOR IS AJAR WHEN IN FACT THE DOOR IS CLOSED. THIS SETS THE VEHICLE CAR ALARM OFF WHEN THE VEHICLE IS PARKED 2-4 TIMES A DAY. ADDITIONALLY, WHEN DRIVING THE VEHICLE AT NIGHT, ALL OF THE INTERIOR LIGHTS REMAIN ON AS IT THINKS THE DOOR IS OPEN, CAUSING NIGHT TIME DRIVING VERY DIFFICULT. THIS IS OBVIOUSLY A FLAW IN THE DESIGN SINCE THE SWITCH IS BUILT INTO THE DOOR LATCH.