2016 LINCOLN MKX Complaints

The contact owns a 2016 Lincoln MKX. The contact stated while driving approximately 65 MPH, the vehicle stalled without warning. The contact stated complete failure warning message was displayed. The contact was able to pull over and restart the vehicle and functionality was returned. The vehicle was taken to a local dealer but was not diagnosed. The manufacturer was not informed of the failure. The failure mileage was approximately 43,700.

While driving, there is an electrical issue that is causing warning alarms to go off for hill-descend control, advance-trac traction control, etc. During this time, there is also a complete loss of power steering and making the vehicle almost impossible to turn. The first incident happened on November 26, 2021 around 7pm were I was able to stop prior to hitting a building. I shut the vehicle off and back on again and the power steering was now working. I was unable to get Lincoln to tow the vehicle because it was "too far" from the roadside tow drivers service area. On the same day, I drove it the rest of the way home but upon exciting the highway around 7:30pm, the power steering again went out and I was able to stop the vehicle prior to going into the ditch next to the road. I had it towed to a Lincoln dealer in Wixom, Michigan but over the weekend could not locate the vehicle and at that point I was talking to an Advisor with Lincoln. They told her it would be at least 5 weeks before they could even look at the vehicle so per her recommendation, it was towed to Lafontaine Lincoln in Flushing, Michigan. It was in the shop until Wednesday, December 15th. I was informed they changed out the steering rack and pinion but was given no paperwork because they told me it was all covered under warranty. On December 21, 2021 while driving on Linden Road in Fenton, Michigan, it did the same thing with my wife driving and resulted in a compete loss of power steering and she went into the oncoming lane around a bend before she was able to get the vehicle stopped. Luckily there was no oncoming traffic. I will be having it towed again to the dealership. Luckily for me, these incidents have only resulted in near-miss situations but this is a major issue and will result in serious accidents if it hasn't already.

The contact owns a 2016 Lincoln MKX. The contact stated that while the vehicle was at the dealer for routine maintenance, the dealer informed the contact that the lug nuts needed to be replaced due to the lug nut edges being rounded. The vehicle was not repaired. The contact had safety concerns if the vehicle had a flat tire in a rural area or in cold weather conditions where the lug nuts could not be removed with a lug wrench to replace a flat tire. The manufacturer was made aware of the failure. The failure mileage was 20,963.

Brake pedal went to the floor causing crash. Inspected by the insurance company. No warning lamps came on

The contact owns a 2016 Lincoln MKX. The contact stated that the vehicle failed to start. The vehicle was taken to an independent mechanic who replaced the battery and indicated that the gear selector indicator on the gauge cluster and shifter buttons remained illuminated while the vehicle was off causing the battery to drain. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 85,000.

The contact owns a 2016 Lincoln MKX. The contact stated that while entering the vehicle and adjusting the seat adjuster switch, the seat failed to move forward. The contact restarted the vehicle and depressed the seat adjuster button and the seat moved forward but failed to stop. The contact moved forward into the steering wheel and squeezed his leg under the steering wheel. The contact turned off the vehicle for the seat to stop moving. The contact exited the vehicle however, the failure persisted. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 50,000.

Have a recall for the emergency brake light coming on due to possible brake line rupture. I took it into the dealership and they told me I needed a battery and the light would go out!!! While the light is still on after 2weeks leaving the dealership. I had an appointment for them to fix the issue with an service loaner to be giving them I was called a day before and they told me a vehicle would not be available cause customers cars had been damaged! Now what do that have to do with an safety issue regarding brakes that may cause me and my family to be in an accident? They have not contacted me other than to tell me my extended warranty will pay for it! That means I have to pay a deductible which I had already given $200 previous for that issue and it wasn’t solved.

The contact owns a 2016 Lincoln MKX. The contact initially received notification for NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact recently received a recall letter that informed him that parts were available. The dealer had been notified about the recall however, the contact was informed that parts were still unavailable. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

2016 LINCOLN MKX. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 20V-469. THE CONSUMER STATED MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED AND STATED THE PARTS WERE NOT YET AVAILABLE.

TL* THE CONTACT OWNED A 2016 LINCOLN MKX. THE CONTACT STATED WHILE COMING OUT OF A STANDSTILL, THE VEHICLE STATED "A TRAIN MAINTENANCE NEEDED" WARNING LIGHT WAS ILLUMINATED. SHORTLY AFTERWARDS SMOKE WAS COMING OUT OF THE ENGINE COMPARTMENT AND THE VEHICLE CAUGHT ON FIRE. FIRE MARSHALS WERE CALLED TO SCENE AND THE FIRE WAS EXTINGUISHED. A FIRE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INSURANCE LOT, WHERE IT WAS DIAGNOSED WITH BEING DESTROYED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH, NHTSA CAMPAIGN NUMBER: 19V809000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS INFORMED OF FAILURE AND THEY APOLOGIZED TO CONTACT FOR THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 29,600. *DT