2012 LINCOLN MKZ Complaints

TL* THE CONTACT OWNS A 2012 LINCOLN MKZ. WHILE DRIVING APPROXIMATELY 40 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING AND EXCESSIVE FORCE WAS REQUIRED. AS A RESULT OF THE FAILURE, THE VEHICLE DROVE ONTO A CURB AND FRACTURED THE RIMS AND TIRES. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY COULD NOT DIAGNOSE THE FAILURE. THE TIRES WERE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,000.

WHILE DRIVING 55 MPH ON HIGHWAY, RED TRIANGLE WITH "!" IN THE MIDDLE WITH TEXT "STOP SAFELY NOW" APPEARED ON DASHBOARD. AT THE SAME TIME THE ENGINE SHUT OFF (ALONG WITH THE AIR CONDITIONER AND RADIO). THE CAR WOULD NOT RESTART IN NEUTRAL. I HAD TO COAST TO THE SHOULDER OF THE HIGHWAY TO STOP, PUT THE CAR IN PARK, TURN THE KEY TO RESTART AND THEN DRIVE AGAIN. THIS HAPPENED 3 TIMES IN 45 MINUTES. I TOOK THE CAR TO A LINCOLN DEALERSHIP. THEY COULD NOT FIND ANYTHING WRONG OTHER THAN RECOMMENDING I PURCHASE A NEW BATTERY. I WAS SKEPTICAL, BUT DID SO JUST IN CASE. I PICKED UP THE CAR ON 6/16/15. ON 6/19/15 THE CAR TURNED OFF AGAIN WHILE DRIVING ON A HIGHWAY. THIS HAD HAPPENED PREVIOUSLY IN 2013 AND 2014. BOTH TIMES THE DEALERSHIP COULD NOT FIND ANYTHING WRONG WITH THE CAR. IT IS NOT SAFE FOR A CAR TO TURN OFF ON A HIGHWAY.

THIS HAPPENED TO ME ONCE BEFORE IN APRIL OF 2015, DON'T REMEMBER THE DATE. HOWEVER ALSO ON FRIDAY MAY 15TH, 2015, I WAS BACKING MY LINCOLN MKZ 2012 HYBRID OUT OF THE CHURCH PARKING LOT AND THE STEERING WHEEL WOULDN'T TURN. I DASHBOARD WARNING LIGHT SAID POWER STEERING NOT FUNCTIONING OR SOMETHING SIMILAR. IT HAPPENED ONCE BEFORE IN APRIL, AND AT THAT TIME, I WAS ALSO PARKED, STARTED UP THE CAR AND IT WOULDN'T STEER. I STOPPED THE CAR, STARTED IT UP AGAIN AND THAT TIME IT CORRECTED ITSELF. I READ A REPORT ON THE INTERNET ABOUT 508 CASES BEING REPORTED AND UNDER INVESTIGATION SO I THOUGHT I WOULD ALSO SUBMIT A COMPLAINT. LUCKY FOR ME ON FRIDAY MAY 15TH, 2015 I WAS ACROSS THE STREET FROM A LOCAL INDEPENDENT CAR REPAIR SERVICE STATION. THEY CALLED HUDSON FORD IN HUDSON, WISCONSIN AND THE SERVICE DEPARTMENT THERE SAID IT WAS UNDER WARRANTY AND TO BRING IT UP TO THEIR SERVICE DEPARTMENT. I CALLED AT THE END OF THE DAY AND THEY SAID THAT THEY COULDN'T REPLICATE THE PROBLEM AND THEREFORE COULDN'T FIX IT. THE INDEPENDENT SERVICE STATION WHERE IT FIRST ENDED UP, DID A COMPUTER DIAGNOSTIC ON IT AND SAID IT WAS THE STEERING BOARD, OR CHIP. I AM AFRAID TO DRIVE THE CAR IN THE EVENT THE POWER STEERING GOES OUT WHEN I AM DRIVING. IT COULD CAUSE A HORRIBLE CRASH!! I SENT THE ARTICLE I FOUND ON THIS ISSUE TO THE HUDSON FORD DEALERSHIP'S SERVICE MANAGER'S EMAIL, AND THEN TALKED TO HER ABOUT THE ARTICLE. SHE SAID SHE'D READ IT. AT THIS POINT THEY STILL HAVE MY CAR. I PRAY THEY FIX IT. *TR

TL* THE CONTACT OWNS A 2012 LINCOLN MKZ. WHILE DRIVING APPROXIMATELY 50 MPH AND ATTEMPTING TO ACCELERATE, THE VEHICLE FAILED TO RESPOND. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000.

ON SPETEMBER 5, 2014, I WAS TRAVELING IN MISSOURI. THE CAR DIDN'T SEEM TO HANDLE AS IT SHOULD. I HAD A STOP SIGN, AND IT SEEMED TO BE OKAY THEN. I DECIDED TO SLOW DOWN IN CASE THERE WAS AN ISSUE. THE FIRST CURVE I CAME TO, THE CAR WOULD NOT TURN RIGHT, AND WENT DOWN A STEEP EMBANKMENT. ACCORDING TO THE POLICE REPORT, I WAS NEVER ABLE TO STEER IT RIGHT TOWARDS THE ROAD AGAIN. MY LEFT KNEE WAS INJURED. ALSO, THE CAR NEEDED A NEW PCM. ...UPDATED 01/29/15 *BF

I FULLY STOPPED IN A PARKING PLACE WHERE I USE TO GO EVERY MONDAY TO PICK UP KIDS FROM A DANCING SCHOOL. AFTER I FULLY STOPPED AND TRY TO PUT THE CLUTCH ON P THE CAR ACCELERATED BY ITSELF. I WENT TROUGH A BUILDING AND AS I TRIED TO CONTROL THE CAR I WAS TRYING TO PUT IN P AND I WAS NOT ABLE. I KEPT MY FOOT ON THE BRAKE AND TRIED TO STABILIZE THE CAR..EVENTUALLY THE CAR ENDED IN A DITCH AND I WAS ABLE TO EXIT IMMEDIATELY. THE AIR BEGS OPENED ONLY AFTER I EXIT THE CAR. I WAS IN COMPLETE SHOCK AND I WAS TAKEN TO A LOCAL HOSPITAL BY THE RESCUE SQUAD. I ASKED MY INSURANCE TO KEEP THE COMPLETELY DAMAGED CAR TO BE INSPECTED BY LINCOLN INSPECTORS SINCE THE CAR HAD 2 PROBLEMS 1. ACCELERATED WHEN FULLY STOPPED 2 AIR BEGS DID NOT OPEN DURING THE CRASH WITH THE BUILDING MY INSURANCE CHUBB WROTE TO LINCOLN COMPANY BUT UNTIL TODAY NO ONE RESPONDED OR INSPECTED THE DAMAGED CAR. I WAS LUCKY THE KIDS WERE STILL IN CLASS, I COULD HAVE HEARD MANY OF THEM IF I WOULD HAVE BEEN A FEW MINUTES LATER. I REQUEST AN INVESTIGATION OF THE CAR SINCERELY *TR

ON TURNING RIGHT POWER STEERING SHUTS OFF AND ONLY HAD MANUAL STEERING CONTROL UNTIL WHEELS WERE STRAIGHTENED AND THE POWER STEERING RETURNED. THIS ONLY HAPPENS ON TURNING RIGHT. WENT TO DEALER COMPLAINT IS ON FILE , DEALER SAID NOTHING WRONG NEW CARS POWER STEERING DIFFERENT THAN PREVIOUS CARS. THIS IS TERRIBLE AND IF NOT FIXED I AM GOING TO TRADE IN THIS CAR. IT IS THE WORST STEERING AUTO I EVER HAD. I AM 83 AND I HAVE HAD A LOT OF CARS IN MY LIFETIME FROM DIFFERENT AUTO COMPANIES BUT NONE EVER HAD THIS STEERING PROBLEM.. *TR

SEPTEMBER 25, 2014 - WHILE DRIVING APPROXIMATELY 40 MILES PER HOUR, THE "STOP CAR SAFETY NOW" WARNING CAME. I HAVE ABOUT 91,000 MILES ON THE VEHICLE. I HAD THE VEHICLE TOWED TO MAPLECREST FORD LINCOLN. THEY HAVE CHECKED THE VEHICLE, DRIVEN IT, CHECK FOR CODES AND HAVE FOUND NOTHING IN THREE DAYS OF CHECKING. THEY TOLD ME THAT THEY CONTACTED LINCOLN'S TECH TEAM FOR ASSISTANCE. THE TECH TEAM CANNOT DETERMINE WHAT IS WRONG WITH THE CAR. THE TWO OPTIONS THAT I HAVE BEEN GIVEN ARE 1. DO NOTHING AND SEE IF THE PROBLEM RECURS OR 2. CHANGE THE EXHAUST PURGE VALUE REFLESH & POWER CONTROL MODULE. BUT THEY HAVE NO IDEA IF THIS IS CORRECT ANY PROBLEM. LINCOLN IS NOT GUARANTEEING THAT CHANGING THIS MODULE WILL FIX THE PROBLEM SINCE THEY DON'T KNOW WHAT THE PROBLEM IS. THIS IS THE SECOND TIME THAT I HAVE RECEIVED THE "STOP CAR SAFELY NOW" WARNING. THE FIRST TIME WAS IN AUGUST OF 2013. I FILED A COMPLAINT THEN, WHICH WAS AS FOLLOWS: AUGUST 19, 2013 WHILE DRIVING APPROXIMATELY 25 MPH, THE STOP CAR SAFELY NOW WARNING MESSAGE ILLUMINATED AS THE VEHICLE INDEPENDENTLY DECELERATED. THE CONTACT SHUT THE ENGINE OFF AND WAS ABLE TO DRIVE WITHOUT FAILURE AFTER RESTARTING THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 51,000. HOWEVER, I DID HAVE THE CAR "REPAIRED". LICCARDI FORD REPLACED THE THROTTLE BODY AIR INTAKE .. ON OR ABOUT AUGUST 20, 2013. *TR

WHILE DRIVING ON TWO LANE ROAD APPROX. 50 MPH, ENGINE STOPPED, ADVANCE TRACK LIGHT CAME ON , LOST STEERING AND BREAKING, COASTED TO STOP. RESTARTED AND DROVE HOME. CARRIED TO DEALER , WHO REPLACED. *JS STEERING GEAR. COMPUTER SHOULD SHOW YOU WARNING BUT NOT SHUT VEHICLE DOWN LOOSING BREAKING AND STEERING. IF THERE HAD BEEN TRAFFIC OR HAD BEEN ON BUSY ROAD TRAVELING INT. SPEED COULD HAVE BEEN LIFE TAKING FOR MY FAMILY AND OTHERS ON SAME ROAD.

5 JUNE 14: ENGINE DIED WHILE STOPPED IN HEAVY TRAFFIC. RESTARTED IN PARK ON THIRD TRY. BRAKE AND CROSS TRAFFIC FAULT WARNING LIGHT CAME ON. DEALER UNABLE TO DUPLICATE PROBLEM. 7 JUNE 14: ENGINE DIED SECOND TIME AFTER ENTERING ENTRANCE STREET TO PARKING LOT AT 10 MPH. RESTARTED AFTER STOPPING AND PUTTING TRANSMISSION IN TO PARK. NO WARNING LIGHTS CAME ON. *TR