2014 LINCOLN MKZ Complaints

Car has always performed a good cold start. But, after running a while, the following has happened, and is happening more frequently: run the car, park, and then restarting after several minutes, I have put it in gear and the engine sputters and stalls. Then has to turn over several times to restart. This has also happened after running for a while and then stopping at a long red-light, engine sputtered and stalled. Also happens when engine is warmed up and sitting still, just idling. Sputtered and stalls. With always the same result on restart, has to turn over, and over, several times. These incidences are identical to the problems described in Safety Recall Notice 16S31, which includes various other ford's and lincolns(mks, mkt) of years 2013-2015, but leaves out the mkz.

An electrical overload occurs below the passengers seat, burning out the electrical connector, requiring a costly repair and can be a fire hazard. This is the second time this vehicle had this electrical problem and has required repair. The dealer has confirmed this problem, but has no solution, only to replace the same parts. There is not notification this issue is occurring, the only evidence of the problem is the heated/cooled seats stop working.

The steering wheel locked up while I was driving. A message on the screen said power steering assist fault. I could not turn left or right and the brake was very difficult to press

On 7/5/2020, I experienced a sudden brake loss on my vehicle. To stop the vehicle I had push the brake pedal down to the floor board. On 7/6/2020 I had the vehicle towed to David McDavid dealership in Plano, TX to have the brake problem fixed and it was returned to me on 7/10/2020. On 6/14/2021 I had the same brake problem again and I called the same dealer and I just took in this date 6/15/2021. After reviewing the brake recalls involving other Ford/Lincoln models, I believe the 2014 MKZ should be included in the brake recall.

TL* THE CONTACT OWNS A 2014 LINCOLN MKZ. THE CONTACT STATED THAT THE TRUNK FAILED TO CLOSE ON SEVERAL OCCASIONS, CAUSING THE BATTERY TO BECOME DRAINED. THE CONTACT TOOK THE VEHICLE TO THE LOCAL DEALER SUBURBAN CADILLAC OF PLYMOUTH (40475 ANN ARBOR RD, PLYMOUTH, MI 48170, (734) 453-7500) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRUNK MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

I WAS HEADING TO WORK AND I DIDN'T SEE ANY ISSUE ON MY DASHBOARD THAT SOMETHING IS WRONG WITH THE CAR. I DROVE THE CAR THREE BLOCKS AND THE CAR STOPPED ALL OF SUDDEN WHILE I WAS IN DRIVING MODE. I CALL THE DEALER AND THEY TOLD ME TO TOW THE CAR TO THEM. THE DEALER CALLS ME THE NEXT DAY AND SAID YOUR BRAKE SYSTEM WIRES WERE CHEWED BY AN ANIMAL. I ASKED WHY MY BREKE ALERT DIDN'T SHOW UP ON THE DASHBOARD, THEY COULDN'T EXPLAIN AND KEEP ASKING ME TO PAY FOR IT. I TOLD THEM I COULD HAVE BEEN KILLED IF I WAS GOING IN HIGH SPEED AND THE CAR BRAKE SYSTEM STOP ANY TIME. I FEEL LIKE THERE IS A FAULT THAT NEEDS TO BE INVESTIGATED. THIS IS REALLY NOT SAFE WHEN YOUR MOST IMPORTANT PART OF THE CAR SYSTEM WIRES IS CHEWED BY AN ANIMAL AND I DON'T SEE ANY INDICATOR SHOWING ME ANY ISSUE RELATED TO IT. I NORMALLY SEE WHEN AN OIL CHANGE IS A NEED, LOW TIRE AIR, THE DOOR IS OPEN, ALL THOSE SIGNS SHOW ON THE DASHBOARD, BUT THE BRAKE SYSTEM DIDN'T WARN ME THAT SOMETHING IS WRONG. I HAD AN EXTENDED WARRANTY WITH LINCOLN WITH BRAKES AND ELECTRIC ISSUES. THEY DENIED THAT THEY DON'T COVER SUCH ISSUES. I DON'T EVEN FEEL SAFE DRIVING THIS CAR EVEN IF THEY FIX, BECAUSE THEY CAN'T PROVE HOW LONG THE WIRES WERE CHEWED AND WHY THE BRAKE INDICATOR DIDN'T SHOW UP. I HAVE REPORTED THIS CASE TO THE LINCOLN HEADQUARTERS, BUT NO HELP FROM THEM. THEY KEEP SAYING YOU HAVE TO WORK WITH YOUR LOCAL DEALERS. SEE ATTACHED PICTURES. IF THIS HAPPENS WHILE I WAS IN 50MILES ON THE HIGHWAY, I WOULD HAVE CAUSE HUGE DAMAGE. CONTACT ME ANY FURTHER QUESTIONS.

12M02 -- I TOOK THE VEHICLE IN FOR THIS EXTENDED SERVICE PLAN TWICE DURING WHILE IT WAS STILL ACTIVE. BOTH TIMES THE DEALERSHIP TRIED TO PLAY IT OFF AS "NOT UNDER THE WARRANTY" AND "SOFTWARE ISSUE NOT HARDWARE". THEY EVEN CHARGED ME FOR THE SERVICE OVER $250 WORTH OF "UPDATES". THAT DID NOT EVEN FIX THE ISSUE WITH THE DISPLAY TURING OFF WHILE THE VEHICLE IS OPERATING MAKING MOST OF THE VEHICLES FUNCTIONS USELESS. THE DEALERSHIP IS NOW DENYING TO FIX THE PROBLEM AND FORD/LINCOLN IS CLAIMING IT IS OUT OF WARRANTY. WHEN I TOOK IT IN ALREADY TWICE FOR THIS ISSUE AND WAS TAKEN ADVANTAGE OF AND ROBBED $250 WHEN THEY SHOULD HAVE REPLACED THE DISPLAY (APM MODULE) TO FIX THE ISSUE AS PER FORDA INSTRUCTIONS. PLEASE HELP ME AS THE APM MODULE WOULD COST ME OVER $2,000 TO FIX WHEN THE DEALERSHIP AND FORD SHOULD HAVE FIXED IT IN THE FIRST PLACE. AS THEY ARE ONES WHO MESSED UP AND NOT ME NEGLECTING TO TAKE THE VEHICLE IN TO THEM AND INFORM THEM OF THE ISSUE. I EVEN HAD THE VEHICLE WITH THEM WHEN THE PROBLEM WAS SHOWING OF THE DISPLAY TURING COMPLETELY BLACK FOR OVER 5 MINUTES. THEN COMING BACK AND JUST STUCK IN A BOOT CYCLE WHERE IT TURNS ON AND OFF CONSTANTLY UNTIL THE VEHICLE IS TURNED OFF. BUT THEN IT STILL HAS AN ISSUE LATER ON EVEN AFTER THE RESTART OF THE VEHICLE

THE LINCOLN MOTOR CO PO BOX 1904 DEARBORN, MI 48121-1904 RE: 2014 MKZ (VIN) [XXX] NHTSA RECALL 20S15/20V-177 TO WHOM IT CONCERN: I HAVE WRITTEN TO YOU ON 8/15/2020 CONCERNING THE PARTS ARE NOT AVAILABLE UNTIL END OF YEAR. GOT A 2ND NOTICE AND YOUR CONCIERGE STATING THERE IS NO RECALL ON MY CAR IT'S A MISTAKE. [XXX] BY HER STATEMENT SHOWS VERY CLEARLY THAT YOUR CONCIERGE DON'T KNOW WHAT THEY ARE DOING. ALSO SHOWS THE PUBLIC THAT YOU DON'T CARE ABOUT THE PEOPLE WHO PURCHASE YOUR FAULTY EQUIPMENT. THE SAFETY OR YOUR CUSTOMERS DON'T MATER OTHER THAN GIVE A GOOD NAME TO YOUR CONCIERGE THAT DOESN'T KNOW WHAT THEY ARE TALKING ABOUT. FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN 2014-2015 FIESTA, 2014-2016 FUSION AND LINCOLN MKZ VEHICLES SOLD, OR EVER REGISTERED IN ALABAMA, ARKANSAS, ARIZONA, CALIFORNIA, FLORIDA, GEORGIA, HAWAII, LOUISIANA, MISSISSIPPI, NEW MEXICO, NEVADA, OKLAHOMA, OREGON, SOUTH CAROLINA, TEXAS, UTAH, WASHINGTON, PUERTO RICO, AMERICAN SAMOA, GUAM, THE NORTHERN MARIANA ISLANDS (SAIPAN), AND THE U.S. VIRGIN ISLANDS. A COMPONENT WITHIN THE DOOR LATCHES MAY BREAK MAKING THE DOORS DIFFICULT TO LATCH AND/OR LEADING THE DRIVER OR A PASSENGER TO BELIEVE A DOOR IS SECURELY CLOSED WHEN, IN FACT, IT IS NOT. FEDERAL LAW REQUIRES DEALERS TO COMPLETE THIS RECALL SERVICE BEFORE A NEW VEHICLE IS DELIVERED TO THE BUYER OR LESSEE. VIOLATION OF THIS REQUIREMENT BY A DEALER COULD RESULT IN A CIVIL PENALTY OF UP TO $21,000 PER VEHICLE. CORRECT ALL VEHICLES IN YOUR NEW VEHICLE INVENTORY PRIOR TO DELIVERY. ARE YOU GOING TO LET A CONCIERGE DICTATE REPAIRS THAT NEED TO BE DONE? LINCOLN DOESN'T CARE ABOUT THEIR CUSTOMER'S WELLBEING. SELLS FAULTY PRODUCTS AND ENDANGERS THE PUBLIC WITH THEIR IGNORANCE AND CHEAPNESS OF QUALITY PRODUCTS. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

LIGHT ENGINE ON.. WHEN I TOOK IT IN THEY TOLD ME IT WAS THE CATALYTIC CONVERTER. THEIRS A RECALL FOR THE CONVERTER BUT THEY CLAIM NOT ON MY MODEL. MY GIRLFRIEND HAS SAME CAR SAME YEAR AND HERS HAS A RECALL BUT SHE HAS NO ISSUES RIGHT NOW.. I HAVE AN ISSUE BUT NO RECALL?

MIDDLE CONSOLE DASH THAT CONTROLS HEATED SEATS, ENTERTAINMENT, CLIMATE CONTROLS, NAVIGATION, RADIO, ETC. GOES COMPLETELY BLACK AND GIVES THE ERROR CODE "DESKTOP.EXE HAS STOPPED WORKING" DEALERSHIP SAYS THEY HAVE NO IDEA WHAT TO DO, BUT WILL NOT PAY FOR ANYTHING TO GET IT CHECKED, WARRANTY SAYS THEY WILL NOT COVER IT BECAUSE IT'S "SOFTWARE". THUS LEAVING ME WITH AN ALMOST USELESS VEHICLE WHEN THE DASH DOES OUT.