2013 LINCOLN MKZ Complaints

POWER STEERING ASSIST CONTROL MODULE CAUSING VEHICLE TO LOSE STEERING ABILITY WHILE IN MOTION; PRODUCING HIGH RISK OF ACCIDENT. WHILE TURNING VEHICLE STEERING GAVE OUT ALMOST CAUSING A ACCIDENT LUCKILY NO OTHER CAR WAS ONCOMING. FAULTY DESIGN RECALLS ON MOST LINCOLN THAT YEAR FOR SAME PROBLEM. THE 2013 MKZ HYBRID NEEDS TO BE ADDED TO THE RECALL. THIS SHOULD BE A HIGH PRIORITY BEFORE THERE IS A FATALITY. FEEL FREE TO CALL ME [XXX] OR EMAIL AT [XXX]. I'M AM VERY CONCERN AND WOULD LIKE UPDATE ON THIS ISSUE. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE PASSENGER SIDE DOOR WILL NOT CLOSE. LATCH DOES NOT ENGAGE. THE VEHICLE WAS STATIONERY WHEN DISCOVERED.

TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. WHILE DRIVING 70 MPH, AN EXHAUST ODOR ENTERED INTO THE CABIN OF THE VEHICLE. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD ON THREE OCCASIONS IN ORDER TO GET FRESH AIR. THE VEHICLE WAS TAKEN TO ADAMSON FORD OF BIRMINGHAM, ALABAMA, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000. THE VIN WAS NOT AVAILABLE.

LINCOLN PASSENGER DOOR LATCH. THE VEHICLE WAS STATIONARY, AT A GAS STATION HAVING JUST REFUELED. THE PASSENGER WENT TO CLOSE THE DOOR AND DOOR DID NOT CLOSE. SO TRIED AGAIN AND REALIZED THE DOOR WAS NOT STAYING CLOSED. DRIVER CHECKED THE DOOR LATCH TO SEE IF IT NEEDED TO BE PUSHED DOWN AND REALIZED THIS WAS NOT THE PROBLEM. THE VEHICLE AND PASSENGERS WERE ON A TRIP OUT OF STATE MORE THAN 8+ HOURS FROM HOME AND IT WAS JULY 4TH HOLIDAY. NO DEALERSHIPS/ AND FORD/LINCOLN CUSTOMER SERVICE NOT AVAILABLE. HAD TO WAIT UNTIL NEXT DAY, CONTACTED 2 FORD DEALERSHIPS ONE WAS BOOKED THE OTHER HAD AVAILABILITY BUT IT WOULD TAKE A FEW DAYS. CONTACTED THE LINCOLN CUSTOMER SERVICE SINCE WE SAW ONLINE THERE HAD BEEN A DOOR LATCH RECALL. WE MENTIONED THIS AND THEY TOLD US THE DOOR LATCH RECALL HAD BEEN COMPLETED ON THIS VEHICLE IN NOVEMBER 2015. THIS CONCERNED ME EVEN MORE SINCE THIS REPLACEMENT PIECE THAT WAS TO REPAIR POTENTIALLY DEFAULT LATCHES DEFAULT EVEN MORE QUICKLY AND WITH LESS DRIVING. IN JAN 2016 WE MOVED OUT OF STATE TO DC WHERE WE PARK THE CAR AND RARELY DRIVE THE CAR, THEREFORE THE AMOUNT OF MILEAGE THIS LASTED WAS UNACCEPTABLE. WE HAD TO PAY $420 TO THE DEALERSHIP FOR THE LATCH REPAIR (FORD DID REFUND US $284 SINCE THEY FELT BAD EVEN THOUGH IT WAS OUT OF THE 12 MONTH WARRANTY) BUT ALSO HAS TO PAY $255 RENTAL CAR WHICH DURING HOLIDAY WEEK IN A VACATION TOWN WE GOT THE LAST RENTAL CAR. A DOOR LATCH SHOULD NOT BREAK AFTER 20 MONTHS WITH NORMAL DRIVING, NOT TO MENTION THE LIMITED USE OF DRIVING THIS CAR GETS. A DOOR LATCH IS A MAJOR SAFETY ISSUE WHAT IF IT HAPPENED TO THE DRIVER'S SIDE? THE CAR COULD ONLY BE DRIVEN WITH SOMEONE MANUALLY HOLDING THE DOOR SHUT WITH BOTH HANDS. SO I AM DEEPLY CONCERNED THAT EITHER FORD DID NOT ACTUALLY REPLACE THE DOOR LATCH IN NOV 2015, OR IF THEY DID THE REPLACEMENTS ARE MORE FAULTY AND A 12 MONTH WARRANTY IS INSUFFICIENT FOR A SAFETY ISSUE.

I HAVE ONLY OWNED THIS CAR FOR 32 MONTHS. AND YET IT HAS BEEN IN FOR SERVICE APPROX. 9 TIMES FROM RECALLS NOTICE THAT I HAVE RECEIVED NOTICES ON 14S21,15S16,15S14KEY FAB PROBLEMS 2 TIMES, AIR CONDITIONER, SIDE MIRROR WAS BROKEN, THE HAS PUT INSELF INTO PARK WHEN THE SEAT BELT IS TAKEN OFF. DRIVER SEAT STARTED MOVING BY ITSELF FROM FORWARD TO BACKWARDS & UP AND DOWN. VEHICLE CONTROL PANEL HAS BEEN REPLACED TWICE. START & STOP BUTTON HAS BEEN REPLACED.

TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. WHILE WAITING FOR AN EXTENDED PERIOD OF TIME FOR THE MANUFACTURER TO SUPPLY THE REMEDY AND PARTS, THE REAR PASSENGER DOOR LATCH FRACTURED AND FAILED TO REMAIN SECURE WHILE THE VEHICLE WAS IN MOTION. THE DEALER (AUTONATION FORD BURLESON, 850 N BURLESON BLVD, BURLESON, TX 76028, (817) 522-3224) WAS UNABLE TO PROVIDE THE PART. THE MANUFACTURER DID NOT KNOW WHEN THE PART AND REMEDY WOULD BE AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER INDICATED THAT THEY WOULD PROVIDE A LOANER VEHICLE FOR A WEEK, AND THEN THE CONTACT WOULD NEED TO MAKE THE ADJUSTMENT TO WAIT UNTIL THE REMEDY AND PARTS WERE AVAILABLE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

RECALL ON DOOR LATCHES BUT THERE ARE NO REPLACEMENT PART AVAILABLE. UNKNOWN WHEN THEY WILL BE IN STOCK WHEN I WAS NOTIFIED OF THE RECALL I ASKED THEM TO ORDER PARTS BUT THEY HAVE BEEN ON BACK ORDER

TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE, BUT ESTIMATED JUNE OR JULY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

REAR SEAT BELT RETRACTOR STUCK. REAR 2/3 SEAT STUCK IN DOWN POSITION SEAT BELT WILL NOT RELEASE. LET SEAT DOWN FOR THE VERY FIRST TIME AND WAS UNABLE TO GET IT BACK UP. VEHICLE WAS STATIONARY

ORIGINAL OWNER OF 2013 LINCOLN MKZ DISCOVERED ON 6/27/14 AT 15896 MILES A BULGE ON THE SIDEWALL OF THE RIGHT REAR P245/40 R19 PIRELLI PZERO NERO TIRE. SAME OWNER/VEHICLE ON 4/2/15 AT 27600 MILES ANOTHER BULGE ON THE SIDEWALL OF THE LEFT FRONT TIRE. EACH TIRE WAS IMMEDIATELY REPLACED AT OWNERS EXPENSE PRIOR TO CATASTROPHIC FAILURE. THE TIRES DID NOT STRIKE A CURB OR EXPERIENCE ANY UNUSUAL OR HARSH ROADS. THE OWNER WAS NOT INFORMED BY THE TIRE STORE OF THIS SAFERCAR FORM AND ACTION, HENCE THE DELAY OF THIS ENTRY.