2012 LINCOLN MKZ HYBRID Complaints

SEPTEMBER 25, 2014 - WHILE DRIVING APPROXIMATELY 40 MILES PER HOUR, THE "STOP CAR SAFETY NOW" WARNING CAME. I HAVE ABOUT 91,000 MILES ON THE VEHICLE. I HAD THE VEHICLE TOWED TO MAPLECREST FORD LINCOLN. THEY HAVE CHECKED THE VEHICLE, DRIVEN IT, CHECK FOR CODES AND HAVE FOUND NOTHING IN THREE DAYS OF CHECKING. THEY TOLD ME THAT THEY CONTACTED LINCOLN'S TECH TEAM FOR ASSISTANCE. THE TECH TEAM CANNOT DETERMINE WHAT IS WRONG WITH THE CAR. THE TWO OPTIONS THAT I HAVE BEEN GIVEN ARE 1. DO NOTHING AND SEE IF THE PROBLEM RECURS OR 2. CHANGE THE EXHAUST PURGE VALUE REFLESH & POWER CONTROL MODULE. BUT THEY HAVE NO IDEA IF THIS IS CORRECT ANY PROBLEM. LINCOLN IS NOT GUARANTEEING THAT CHANGING THIS MODULE WILL FIX THE PROBLEM SINCE THEY DON'T KNOW WHAT THE PROBLEM IS. THIS IS THE SECOND TIME THAT I HAVE RECEIVED THE "STOP CAR SAFELY NOW" WARNING. THE FIRST TIME WAS IN AUGUST OF 2013. I FILED A COMPLAINT THEN, WHICH WAS AS FOLLOWS: AUGUST 19, 2013 WHILE DRIVING APPROXIMATELY 25 MPH, THE STOP CAR SAFELY NOW WARNING MESSAGE ILLUMINATED AS THE VEHICLE INDEPENDENTLY DECELERATED. THE CONTACT SHUT THE ENGINE OFF AND WAS ABLE TO DRIVE WITHOUT FAILURE AFTER RESTARTING THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 51,000. HOWEVER, I DID HAVE THE CAR "REPAIRED". LICCARDI FORD REPLACED THE THROTTLE BODY AIR INTAKE .. ON OR ABOUT AUGUST 20, 2013. *TR

WHILE DRIVING ON TWO LANE ROAD APPROX. 50 MPH, ENGINE STOPPED, ADVANCE TRACK LIGHT CAME ON , LOST STEERING AND BREAKING, COASTED TO STOP. RESTARTED AND DROVE HOME. CARRIED TO DEALER , WHO REPLACED. *JS STEERING GEAR. COMPUTER SHOULD SHOW YOU WARNING BUT NOT SHUT VEHICLE DOWN LOOSING BREAKING AND STEERING. IF THERE HAD BEEN TRAFFIC OR HAD BEEN ON BUSY ROAD TRAVELING INT. SPEED COULD HAVE BEEN LIFE TAKING FOR MY FAMILY AND OTHERS ON SAME ROAD.

5 JUNE 14: ENGINE DIED WHILE STOPPED IN HEAVY TRAFFIC. RESTARTED IN PARK ON THIRD TRY. BRAKE AND CROSS TRAFFIC FAULT WARNING LIGHT CAME ON. DEALER UNABLE TO DUPLICATE PROBLEM. 7 JUNE 14: ENGINE DIED SECOND TIME AFTER ENTERING ENTRANCE STREET TO PARKING LOT AT 10 MPH. RESTARTED AFTER STOPPING AND PUTTING TRANSMISSION IN TO PARK. NO WARNING LIGHTS CAME ON. *TR

TL* THE CONTACT OWNS A 2012 LINCOLN MKZ HYBRID. THE CONTACT STATED WHILE TRAVELING 30 MPH, HIS FOOT WAS CAUGHT ON SOMETHING UNDERNEATH THE DASHBOARD WHILE HE WAS MOVING IT FROM THE ACCELERATOR TO THE BRAKE PEDAL. THE FAILURE OCCURRED ON 3 DIFFERENT OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS 27,300. THE CURRENT MILEAGE WAS 27,348. UPDATED 7/25/14*CN UPDATED 8/28/2017*CN

WHILE DRIVING NEAR MY HOME THE POWER STEERING FAILED WITH NO WARNING AND THE SERVICE ADVANCETRAC MESSAGE CAME ON. I HAVE THE CAR EXACTLY 2 YEARS AND HAVE ONLY A LITTLE OVER 11,000 MILES ON IT! THANK GOODNESS I WASN'T ON A HIGHWAY AND I WAS ONLY BLOCKS FROM MY HOME. *TR

POWER STEERING QUIT WITH NO WARNING AND SERVICE ADVANCETRAC MESSAGE CAME ON. FORD SAYS THE RACK AND PINION STEERING NEEDED TO BE REPLACED. NOW I'M AFRAID TO DRIVE THE CAR, NO CONFIDENCE IN THE QUALITY AND SAFETY. *TR