2003 LINCOLN NAVIGATOR Complaints

JULY 22, 2003 I PURCHASED A NEW 2003 LINCOLN NAVIGATOR, VIN# [XXX]. AFTER TWO DAYS, I NOTICED EXCESSIVE WIND NOISE COMING FROM SUN ROOF. ON THE THIRD DAY, THE SUSPENSION MALFUNCTIONED WARNING INDICATOR BEGAN BUZZING. SINCE THAT TIME, THE BODY OF THE NAVIGATOR BEGAN HITTING ALL FOUR TIRES WHILE DRIVING AND BOTTOMING OUT EVEN WHEN DRIVING OVER SMALL BUMPS. I ALMOST HAD AN ACCIDENT, DUE TO THE SUDDEN ROCKING OF THE BODY OF THE NAVIGATOR. I BROUGHT THE TRUCK BACK 3 TIMES FOR THE SAME PROBLEM SEPTEMBER 2ND. [XXX] STATED, I WILL NOT TRY TO FIX THE TRUCK AGAIN UNTIL, FORD ENGINEER [XXX] LOOKS AT THE PROBLEM.THE ENGINEER WILL ONLY BE AVAILABLE ON SEPTEMBER 11TH AND MY TRUCK WILL JUST HAVE TO SIT ON HIS LOT UNTIL THEN. NO OTHER SOLUTION WAS GIVEN TO ME. NO LOANER CAR,NO ALTERNATIVES. I DID SPEAK TO THE FORD REPRESENTATIVE, AFTER A MONTH OF COMPLAINING TO CUSTOMER RELATIONS AND ASKING FOR MEDIATION ABOUT THE LEMON LAW AND SUSPENSION OF MY TRUCK PAYMENTS UNTIL THE PROBLEM IS RESOLVED. I HAVE BEEN REFERRED FROM ONE PERSON TO THE NEXT STARTING WITH THE FORD FINANCE DEPARTMENT, TO FORD CUSTOMER RELATIONS, TO THE SELLING DEALER GENERAL MANAGER, [XXX] OF DAMICO LINCOLN MERCURY, TO [XXX] SERVICE MANAGER OF SENTRY SOUTH LINCOLN MERCURY, AND ENDING WITH [XXX]SERVICE MANAGER OF OWEN MOTORS. THE TRUCK IS A LEMON AS THE LAW STATES, IT HAS HAD THREE REPAIR ATTEMPTS, TWENTY-FIVE DAYS AT REPAIR SHOP, NEW VEHICLE, (THIRTY DAYS OLD). TECHNICAL SERVICE BULLETINS FOR 2003 LINCOLN NAVIGATOR AIR SUSPENSION- REPEAT COMPRESSOR DRIER FAILURES HAS BEEN ISSUED SINCE MAY/03 TO LINCOLN SERVICE DEPARTMENTS. THESE REMAINING DEFECTS SUBSTANTIALLY IMPAIR THE USE, MARKET VALUE OR SAFETY OF MY VEHICLE. I AM HEREBY ALLOWING YOU ONE FINAL REPAIR OPPORTUNITY. I AM ENTITLED TO A REPLACEMENT VEHICLE ACCEPTABLE TO ME OR A REFUND CALCULATED IN ACCORDANCE WITH THE LEMON LAW.*AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

CONSUMER STATES IS HAVING TROUBLE WITH FRONT AND BACK SUSPENSION. WHEN COMING OUT OF DRIVEWAY VEHICLE BOTTOMS' OUT. ALSO, WHILE DRIVING CAN FEEL EVERY BUMP. VEHICLE IS SUPPOSE TO BE DESIGNED TO ABSORB BUMPS. HE HAS TAKEN VEHICLE TO THE DEALER/MECHANIC 4 TIMES, AND EACH TIME THEY HAVE DONE MINOR REPAIRS. FINALLY CONSUMER WAS TOLD THAT THEY KNEW THE PROBLEM, BUT COULD NOT FIX IT. DEALER HAD CALLED THE ENGINEERS FROM THE LINCOLN MANUFACTURER TO TAKE A LOOK AT VEHICLE AND SEE IF THEY COULD REPAIR IT. *AK

THE CONSUMER EXPERIENCED ONGOING PROBLEMS WITH 2003 LINCOLN NAVIGATOR ELECTRICAL SYSTEM. *MR *CB

2003 LINCOLN NAVIGATOR - LOOSE FRONT DOOR TRIM PANELS - RATTLES OCCURS AT SPEEDS GREATER THAT 50 MPH. DEALER INSPECTED PANELS, BUT INSISTED THAT LOOSE PANELS WERE NORMAL CONDITIONS. SYMPTOM IDENTICAL TO NHTSA COMPLAINT NUMBER 10005562. *AK

2003 LINCOLN NAVIGATOR ULTRA HIGH SPEED WHEEL SHIMMY. ORIGINAL WHEELS REPLACED BY DEALER DUE TO OUT OF ROUND DEFECT. WHEELS REBALANCEDW.HEEL SHIMMY REDUCED BUT NOT ELIMINATED.*AK

CONSUMER STATES SWITCH WHICH CONTROL THE SIDE MIRRORS ARE NOT WORKING PROPERLY. DEALER HAS REPLACED 4 TIMES THE MODULE ,AND STILL RECURRING THE PROBLEM. *AK

WHILE SLOWLY BACKING UP AFTER A PARALLEL PARK, THE PASSENGER AIR BAG SUDDENLY DEPLOYED. THERE WAS NO CRASH NOR CONTACT WITH ANYTHING.*AK

RATTLES IN BOTH FRONT DOOR TRIM PANELS - OCCURS AT SPEEDS GREATER THAN 45-50 MPH. HAVE HAD VEHICLE UNSUCCESSFULLY IN FOR REPAIRS FOUR TIMES. HAVE REPLACED DOOR PANELS WITHOUT RESOLUTION OF PROBLEM. LATEST SERVICE DATE IS LISTED BELOW.

WHILE TRAVELING AT 40 MPH, CONSUMER STATED THE SUNROOF BROKE AND HIT THE DRIVER AND PASSENGER IN THEIR HEADS.*JB

CONSUMER STATES WHILE DRIVING AT HIGHWAY SPEEDS THE TRUCK COMPLETELY SHUT DOWN. CAUSE IS UNKNOWN. CONSUMER WAS ABLE TO RESTART. TOOK TO LINCOLN THEY STATED A FUSE HAD BLOWN DUE TO A ROD THAT HAD BEEN INSTALLED BENEATH ARM REST. CONSUMER STATES FUSE SHORTED OUT. PLEASE PROVIDE ANY FURTHER INFORMATION. NLM