2003 LINCOLN NAVIGATOR Complaints

THE SUNROOF OF MY 2003 LINCOLN NAVIGATOR HAS A DEFECT IN THAT IN HEAVY RAIN THE TRACKS OF THE SUN ROOF FILL WITH WATER AND OVERFLOW INTO THE HEADLINER (INTERIOR) AND LEAK INTO THE CAR FROM VARIOUS LOCATIONS SUCH AS THE DVD PLAYER. THIS HAS HAPPENED 2 TIMES SINCE OWNERSHIP. WAS TOLD BY THE LINCOLN DEALER THAT IT WAS A DEFECT IN DESIGN AND THEY COULD NOT FIX IT. THEY SAID THEY WOULD REPAIR ANY DAMAGE CAUSED BY THE PROBLEM, BUT ONLY IF THE CAR WAS STILL "IN WARRANTY". THERE SEEMS TO BE A PROBLEM WITH THE DRAIN HOLES IN THE SUNROOF THAT DOES NOT ALLOW FOR PROPER DRAINING. I HAVE TALKED TO ONE OTHER OWNER OF AN FORD EXPEDITION AND FOUND HE HAD THE SAME PROBLEM. HE WAS ALSO TOLD IT WAS A DESIGN FLAW IN THE SUNROOF. I THINK FORD WAS AWARE OF THIS PROBLEM AND SHOULD HAVE ADVISED ME AND ALL OTHERS BEFORE WE PURCHASED THE CAR. EVERYTIME IT RAINS HEAVY THE RAIN LEAKS INTO THE VEHICLE AND I AM AFRAID IT WILL CAUSE AN ELECTRICAL SHORT AND FIRE IN THE CAR. THE WATER TRAVELS DOWN THE HEADLINER INTO THE DASHBOARD AREA AND ALSO THE DVD AS STATED ABOVE. IF YOU CAN LOOK INTO THIS PROBLEM AND SEE HOW MANY PEOPLE ARE EFFECTIVE BY THIS I WOULD APPRCIATE IT. I DO BELIEVE, IF YOU INVESTIGATE, YOU WILL FIND THIS IS A COMMON PROBLEM FOR ALL OWNERS OF NAVIGATORS OR EXPIDITIONS AND MAYBE EVEN EXPLORERS. THANK YOU.*AK

WHILE DRIVING 70 MPH THE VEHICLE WOULD SUDDENLY SHUT DOWN. THIS PROBLEM HAS OCCURRED FOUR TIMES. *NM THE VEHICLE WOULD LOSE POWER STEERING AND POWER BRAKES. THE SERVICE DEALER TRIED VARIOUS FIXES BUT THE PROBLEM REMAINED THE SAME. *SC *JB

WHILE DRIVING VEHICLE STALLED FOUR TIMES ON THE HIGHWAY. ALSO, VEHICLE HAD PROBLEMS WITH GETTING THE GEAR OUT OF PARK. CONTACTED THE DEALER. THE PROBLEM RECURRED. *AK

WHILE APPLYING THE BRAKE PEDAL CONSUMER HEARD A LOUD SQUEAKING NOISE. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT BRAKE PADS NEEDED TO BE REPLACED, AND REPLACED THEM. TWO MONTHS LATER, WHILE DRIVING 10 MPH, VEHICLE VIBRATED UNCONTROLLABLY, AND CONSUMER HEARD A LOUD KNOCKING NOISE COMING FROM THE FRONT. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, BUT THE CAUSE OF THE PROBLEM WAS NOT DETERMINED. *AK

THE RETRACTABLE POWER RUNNING BOARDS ON MY 2003 LINCOLN NAVIGATOR INTERMITTENTLY FAIL TO DEPLOY AND/OR RETRACT. AS A RESULT OF THE FAILURE TO DEPLOY, I FELL WHILE EXITING THE VEHICLE, HITTING MY HEAD ON THE GROUND, INJURING MY LOWER BACK (LUMBAR)IN TWO PLACES AND FRACTURING MY (THORACIC) SPINE AT T-12. I'VE RESEARCHED THIS ON LINE AND FOUND SEVERAL OTHERS VEHICLE OWNERS WHO HAVE THE SAME PROBLEM WITH THE RUNNING BOARDS. I'M TOLD THAT FORD HAS A SERVICE BULLETIN #17249 THAT DESCRIBES THE MALFUNCTION. FORD AND THE DEALER HAVE BEEN UNABLE OR UNWILLING TO REPAIR MY VEHICLE. I HAVE LEFT IT WITH THE DEALER FOR REPAIRS NUMEROUS TIMES, TWICE ONE OF THE RUNNING BOARDS WAS STUCK IN THE OUTER POSITION AT THE TIME IT WAS LEFT FOR REPAIR. I HAVE MET WITH THE FACTORY ENGINEER ON TWO OCCASIONS. I HAVE MADE NUMEROUS COMPLAINTS AND TELPHONE CALLS TO THE LINCOLN CUSTOMER SERVICEHOTLINE AND MET WITH SMITHTOWN LINCOLN MERCURY'S PREVIOUS AND CURRENT SERVICE MANAGERS. A DANGEROUS CONDITION EXISTS. HOPEFULLY YOU WILL TAKE AN INTEREST AND FORCE THEM TO TAKE WHATEVER ACTION IS REQUIRED TO CORRECT THE MALFUNCTION BEFORE OTHERS ALSO SUSTAIN SERIOUS INJURIES. *SC

WHILE DRIVING VEHICLE EXPERIENCED COMPUTER ELECTRONIC SYSTEM SHUTDOWN. *BF THE CONSUMER REFERENCED 10044144 A PREVIOUS CLAIM FILED ABOUT THE SAME PROBLEM. THE CONSUMER LOST POWER STEERING AND POWER BRAKES WHILE TRAVELING AT A SPEED OF 70 MPH. *TC

WHILE DRIVING AT 45 MPH, THE VEHICLE EXPERIENCED A COMPLETE ELECTRONIC SHUTDOWN CAUSING THE STEERING TO BECOME INOPERATIVE AND BRAKE PROBLEMS. THE VEHICLE HAD COME TO A ROLLING HALT. THE LINCOLN DEALERSHIP WAS UNABLE TO ASSURE REPAIRS OR EXPLAIN THE CAUSE AND EFFECT OF THE MALFUNCTION. *AK *SCC *TC

WHILE DRIVING AT ANY SPEED CONSUMER HEARD A NOISE COMING FROM INSIDE OF THE ENGINE. VEHICLE WAS INSPECTED SEVERAL TIMES, AND COULD NOT DUPLICATE OR CORRECT THE PROBLEM. *AK

WHILE DRIVING 20 MPH FRONT TIE ROD COLLAPSED, CAUSING CONSUMER TO LOSE CONTROL OF THE VEHICLE. VEHICLE WAS TOWED TO THE DEALERSHIP FOR INSPECTION. *AK

DEALERSHIP REPLACED THE MOTOR AND THE COMPUTER OF DRIVER'S SEAT THAT WAS TOO LOOSE AND MOVED BACK AND FORTH WHILE DRIVING, CAUSING A DISTRACTION TO THE CONSUMER. 6 MONTHS LATER, CONSUMER EXPERIENCED THE SAME PROBLEM. *AK THE VEHICLES BRAKES SQUEAKED, THE DOOR PANEL WAS LOOSE, THE SIDE MIRROR MOTOR FAILED. THERE WAS A RATTLING NOISE COMING FROM THE REAR CENTER CONSOLE AND THERE WAS A LOUD HUMMING NOISE FROM THE PASSENGER DASH IN COLD WEATHER. THE GEAR SHIFTER BROKE WHILE DRIVING. THE ORIGINAL WINDSHIELD WIPER LEFT A BLACK SMEAR ON THE WINDOW WHEN IT RAINED WHICH MADE IT DIFFICULT TO SEE. THE FRONT DOOR MOLDING WARPED. THE CONSUMER NO LONGER WASN'T THE VEHICLE AND HAS REQUESTED A REFUND. *NM