2001 LINCOLN TOWN CAR Complaints

TL* THE CONTACT OWNS A 2001 LINCOLN TOWNCAR. THE WINDSHIELD WIPERS, AIR CONDITIONING AND HEATER HAVE FAILED. THE SPEEDOMETER SPORADICALLY FAILS. THE ABS LIGHT WAS CONSISTENTLY ILLUMINATED ON THE INSTRUMENT CONTROL PANEL. THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR INSPECTION. THE TECHNICIAN STATED THAT THE WIPERS NEEDED TO BE REPLACED AT HIS EXPENSE. NO REPAIRS WERE MADE. THE CURRENT MILEAGE WAS APPROXIMATELY 100,000. THE FAILURE MILEAGE WAS APPROXIMATELY 89,000.

MY COMPLIANT CONCERNS OUR 2001 LINCOLN TOWNCAR CARTIER. ON 14 JUNE 2009, WHILE DRIVING HOME FROM CHURCH, IT STARTED RAINING. I TURNED THE WINDSHIELD WIPERS ON AND THEY WORKED UP TO LEAVING THE RESTAURANT. WHILE DRIVING OFF THE WIPERS WOULD NOT WORK. I FOUND MYSELF DRIVING IN THE RAIN WITHOUT WIPERS. I PURCHASED OUR LINCOLN NEW AND ONLY HAVE 33,200 MILES ON IT NOW. AFTER RESEARCHING THE INTERNET, I FOUND THERE HAD BEEN 1,083,000 RECALLS (01S24) ON 2001'S FOR WINDSHIELD WIPER/WASHER MOTOR. I PRINTED IT OFF AND TOOK IT TO THE DEALER AND EXPLAIN WHAT HAD HAPPEN AND GAVE THEN A COPY OF THE RECALL NOTICE. I CALLED THAT AFTERNOON AND THE SERVICE REP SAID THEY COULDN'T FIND THE PROBLEM AND NEED TO KEEP IT OVERNIGHT. I AGREED. I RECEIVED A CALL JUNE 23RD AND WAS TOLD THEY FOUND THE PROBLEM AND IT WOULD COST ME $538.00 TO FIX. I ASKED WHY WASN'T IT COVERED UNDER THE RECALL AND HE TOLD ME THAT MY VIN WAS NOT LISTED AND THEREFORE IT WAS NOT COVERED AND THERE WAS NOTHING THEY COULD DO ABOUT IT. I DENIED THEM THE RIGHT TO FIX IT AT THAT COST AND TOOK IT TO MY PERSONAL MECHANIC. I CALLED THE FORD CUSTOMER RELATIONS DEPARTMENT AND TALKED WITH TWO INDIVIDUALS BEFORE RECEIVING A CALL FROM GUY WHO IS THERE SUPERVISOR. I EXPLAINED TO GUY MY FRUSTRATION AND DISSATISFACTION. HE EXPLAINED THAT ALL RECALLS ARE BASED ON INVESTIGATIONS AND IDENTIFIED WITH VIN OF THE VEHICLES. MY VIN WAS NOT LISTED AND THEREFORE THERE WAS NOTHING THEY COULD DO. THERE WERE 1,083,000 RECALLS FOR THIS PROBLEM. ALL VEHICLES WITH VIN MADE FROM FEB 15 THROUGH JULY 2000 WERE INCLUDED AND THE PLANT WHERE MY VEHICLE WAS MADE WAS ON THE LIST BUT THE MANUFACTURE DATES THAT WERE INCLUDED FOR THAT PLANT WAS FEB 15 THRU JULY 2000. MY VEHICLE WAS MADE AT WIXOM PLANT BUT IT WAS MADE SEPTEMBER 2000. I'M HAD THE SAME PROBLEM, MY CAR WAS MADE AT ONE OF THE SAME PLANTS BUT TWO MONTHS LATER. WHERE IS THE LOGIC? I COULD OF HAD AN ACCIDENT THAT COULD HAVE CAUSED THE LIFE OF SOMEONE BECAUSE OF THIS DEFAULT. WHERE IS THE LOGIC? *TR

TL*THE CONTACT OWNS A 2001 LINCOLN TOWN CAR. WHILE DRIVING 65 MPH, THE AIR BAG ON THE DRIVER'S SIDE DEPLOYED WITHOUT WARNING. AFTER THE DEPLOYMENT, THE DRIVER'S SIDE SEAT SUSTAINED DAMAGE ON THE LEFT SIDE. THE CONTACT WAS NOT INJURED. HE CALLED THE MANUFACTURER AND THEY STATED THAT THE AIR BAG MODULE WAS ALREADY REPLACED UNDER THE RECALL REMEDY; THEREFORE, NO COMPENSATION WOULD BE PROVIDED. THE FAILURE MILEAGE WAS 56,600 AND CURRENT MILEAGE WAS 56,637.

TL*THE CONTACT OWNS A 2001 LINCOLN TOWN CAR. WHILE DRIVING 30 MPH, THE CONTACT NOTICED THAT HER WINDSHIELD WIPERS FAILED AND COULD NOT BE REACTIVATED. SHE HEARD A LOUD NOISE COMING FROM THE WINDSHIELD WIPER MOTOR, WHICH INDICATED THAT THE WIPER MOTOR WAS FAILING. THE CONTACT IS IN THE PROCESS OF TAKING THE VEHICLE TO A DEALER. THE MANUFACTURER STATED THAT THERE WAS NO RECALL ON THE WIPER MOTOR THAT RELATED TO HER VIN; THEREFORE, NO COMPENSATION WOULD BE PROVIDED. NO REPAIRS HAVE BEEN MADE TO THE VEHICLE. THE FAILURE MILEAGE WAS 65,980 AND CURRENT MILEAGE IS 66,000. UPDATED 03/17/09. *LJ THE CONSUMER WAS INFORMED THERE WAS NO RECALLS THAT APPLIED TO HER VEHICLE. HOWEVER, THE CONSUMER DISCOVERED A RECALL, THAT DESCRIBED THE PROBLEM SHE EXPERIENCED. RECALL# 01V258000. UPDATED 03/18/09. *JB

I WAS DRIVING 1-16 WEST, GOING SPEED LIMIT (70) WITH CRUISE CONTROL WHEN I HEARD A LOUD EXPLOSION IN MY LEFT EAR (I THOUGHT I HAD BEEN SHOT), I WAS SO STUNNED FOR A MOMENT I DIDN'T REALIZE WHAT HAD HAPPENED, BUT I TURNED MY HEAD SLIGHTLY TO THE LEFT AND REALIZED THE AIR BAG IN MY BACK REST HAD BLOWN UP. SMOKE WAS POURING OUT OF IT AND I THOUGHT MY CAR WAS ON FIRE. THE AIR BAG SLAMMED INTO THE LEFT SIDE OF MY FACE, NECK & SHOULDER. I WAS TRAUMATIZED THE REST OF THE DAY. *TR

VEHICLE: 2001 LINCOLN TOWN CAR CARTIER WITH 45,000 ORIGINAL MILES. DATE PROBLEM REVEALED: 05/08/2008 AT 38,000 MILES. COMPONENT: POWERTRAIN: DRIVELINE; SUSPENSION: (REAR); SUSPENSION: (FRONT); STEERING. DEFECT SUMMARY: CERTAIN POLICE, COMMERCIAL, AND PASSENGER VEHICLES SOLD INPUT HIGHER LOADS INTO THE VEHICLE CHASSIS OVERLOADING THE WHEEL BEARINGS AND AXLES. FOUR WHEEL ALIGNMENT CHECK WAS PERFORMED. REAR WHEELS WAS NOT ALIGNED TO MANUFACTURE SPECIFICATIONS, FOR WHICH, THIS VEHICLE HAS A NON-ADJUSTABLE REAR END. FRONT-END ALIGNMENT WAS NOT IN MANUFACTURE SPECIFICATIONS AND COULD NOT BE CORRECTED DUE TO FAULTY REAR END COMPONENTS. CONSEQUENCE SUMMARY: THIS COULD LEAD TO EARLY BEARING FAILURE AND ULTIMATELY TO AXLE SHAFT FRACTURE. IN THE EVENT OF AXLE SHAFT FRACTURE, THE VEHICLE WOULD LOSE DRIVE FUNCTION AND WOULD COAST TO A STOP. LOSS OF DRIVE FUNCTION COULD LEAD TO A CRASH. SEVERELY UNSTABLE STEERING AT SPEED ABOVE 40 MPH AND WILL LEAD TO A CRASH AT HIGHWAY SPEEDS. *TR

TL*THE CONTACT OWNS A 2001 LINCOLN TOWN CAR. WHILE DRIVING 45 MPH, THE DRIVER'S SIDE FRONTAL AIR BAG DEPLOYED WITHOUT WARNING OR IMPACT. THE FAILURE MILEAGE WAS 113,480 AND CURRENT MILEAGE WAS 113,500. UPDATED 09/15/08 *BF UPDATE 09/18/08. *JB

MULTIPLE VALVE STEM FAILURE ON 2001 LINCOLN TOWN CAR ON 7/28/08 MULTIPLE VALVE STEM FAILURE ON 2003 TOYOTA COROLLA ON 7/21/08. *TR

TL*THE CONTACT OWNS A 2001 LINCOLN TOWN CAR. WITHIN 1,000 MILES OF PURCHASING THE VEHICLE, THE SEATS FAILED AND COULD NOT BE ADJUSTED FORWARD OR BACKWARDS. WHILE CHANGING THE OIL, THE DEALER FOUND THAT THE REAR SUSPENSION WAS FAILING AND THE STRUTS NEEDED REPLACING. IF THE VEHICLE WERE TO DRIVE OVER A POTHOLE, THE AXLE COULD FAIL. THE MANUFACTURER DID NOT OFFER ANY ASSISTANCE; HOWEVER, THE DEALER OFFERED TO REDUCE SOME OF THE $1,300 REPAIR COST. THE DEALER INFORMATION WAS UNKNOWN. THE CURRENT MILEAGE WAS 30,180 AND FAILURE MILEAGE WAS 26,000.

2001 LINCOLN TOWN CAR AIR BAGS FAILED TO DEPLOY IN AN ACCIDENT. CONSUMER STATES THAT THE VEHICLE WAS TOTALED AND THE AIR BAGS DID NOT DEPLOY IN THE ACCIDENT. *KB