LINCOLN Complaints

The contact owns a 2016 Lincoln MKX. The contact stated that while driving at 45 MPH and depressing the brake pedal, the brake assist, brake, traction control, and anti-skid warning lights illuminated. The auto-braking system became inoperable. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who replaced the wheel hub, wheel sensor, lower control arm, and ball joint. Additionally, the mechanic informed the contact about several low voltage codes. The battery, alternator, and starter were working as designed, but there was low voltage. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 100,000.

When taking off from stop light or stop sign between the speed of 35-45 the car feels like it’s seizing!

The contact owns a 2017 Lincoln Continental. The contact stated that the passenger’s side rear and the passenger’s side front door latches were inoperable. The contact stated that the doors could not be opened from outside of the vehicle. In addition, the contact stated that the driver's side front door latch was inoperable. The contact stated that the driver's side front door was not able to be opened from outside the vehicle. The contact stated the failure had previously occurred in November 2023. The vehicle was taken to the dealer however, the failure could not be duplicated. The contact stated that the failure reoccurred. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 60,000.

Catalytic converter internally failed on April 12th 2023 based on an initial check engine light Part# F2GZ-5E213-F converter assembly under ESP warranty @ 74,408. Returned back for check engine light 22, 888 miles later on 1/31/24 for check engine light . I was advised that although it was determined a part failure of catalytic converter , that it was my responsibility to pay for 2 catalytic converters, water pump and radiator for cost of $11k. Contacted Lincoln Conceirge they were unable to provide assistance .

I have had this issue happen 3 times the last couple of months.this last time I was driving in traffic and all of a sudden, the motor started humming like it was in neutral. In just a second or two I thought maybe I hit the gear shift, but I had not. I pulled over and turned the car off. waited a couple of minutes, then started it again. As I pulled onto a busy street, I pushed the gas to go and it happened again. this time i am in traffic where I cannot pull over, pressed the gas again hoping it would go as traffic was coming behind me. The car then jumped and started to act like it was getting to much gas. so i let off the gas again, it then was rolling and i barely pressed on the gas and it seemed to be normal. I drove it to my mechanic and he kept it for a week drove everywhere, no problem. i pick it up and it did the same thing sounding like it was in neutral, then was ok.

Brakes loose pressure and break pedal has to be pushed to the floor before speed is reduced. Likely an issue with the break booster.

The contact owns a 2021 Lincoln Navigator. The contact received notification of NHTSA Campaign Number: 23V598000 (Back Over Prevention) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had experienced a failure. The contact was in reverse (R) and backing up at approximately 2 MPH into her garage when the camera failed she crashed into the side of the garage entrance with the outer edge of the left rear bumper. The contact stated that the damage was minor and there were scratches on the left rear bumper edge only. The failure mileage was approximately 19,700. VIN tool confirms parts not yet available.

I own a 2018 Lincoln MKZ. Starting the second week in January I started to notice a strange smell in the cabin of my car and outside of my car. I told my husband that I was smelling something strange, and he noticed that the exhaust was a billowy white smoke. My husband noticed that this was not a good sign. We also noticed that my Lincoln app was saying there was a misfire in cylinder 2. My husband checked my coolant and saw that my coolant reservoir was completely empty. My husband added coolant and informed me that we would need to take the car to the shop. By the following week ([XXX]) my husband checked my coolant again and saw that my reservoir was empty again and my app was saying cylinder 2 was misfiring again. On Tuesday [XXX], we took the car to the Suburban Ford of Waterford to have my car looked at. On Wednesday [XXX], the dealership called my husband and informed him that I would need a new engine in my car because the coolant is leaking into cylinder and mixing with the oil which is causing the misfire in cylinder 2. The dealership informed us that this was a problem that Ford and Lincoln had with the 2.0 and 1.5 engines for the MKZ and Fusion. The 2018 MKZ was affected by this problem. The dealership informed us that Ford/Lincoln replaced the engines after they noticed the problem, but they said my car must have had the older engine that had the problem. As you can imagine I was very upset to hear that my car, which is only six years old, would need a new engine. Not only was I upset to hear this, but I am also upset about possibly shouldering the financial burden of a new engine when this is a manufacturing problem that is no fault of my own. Also, since Ford/Lincoln knew about this issue why did they not send out a recall notice about this issue? I have found out that the oil mixing with the coolant causes corrosion in the cylinders. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving I noticed that at times my steering wheel would be difficult to turn. At first, the problem seemed small until I was trying to make a left turn on a very busy 4-lane road, and without warning the steering wheel became very difficult to turn. I narrowly avoided being hit and ever since then, the steering has not been the same. I sought help at my nearest Ford dealership and after they inspected the car they determined that there was a problem with the steering assist and possibly the rack and pinion. We then discovered that the very same parts were recalled in 2011 for the same make and model car. I was never notified of any recalls and I asked why I was never contacted. The Ford dealership did not know why. According to them the vehicles that were recalled were vehicles that were made at the same facility as mine. They pointed out that normally my car would have been included in the recall and they did not know why I was excluded. I have attached the documentation they provided me proving that my car was built in a factory that had other cars recalled for the same reason. Currently, they are telling me that they cannot honor this recall because my car is not in the system as one that should be included in this recall. Due to the near misses that I have had I believe that this is a serious safety issue and should not be something that I pay over 2000 dollars to repair. Especially since all the other vehicles that had the same problem were recalled and repaired for free. Please help me figure out how to hold them accountable for not notifying me and refusing to honor the safety recall. NHTSA Campaign Number 15V340000

Recently, my 2017 Lincoln MKC has exhibited concerning symptoms that warrant further investigation. Upon starting the engine, I have noticed a slight but noticeable tremor. Though this subsides once the vehicle is in motion, a persistent roughness persists during gear changes, accompanied by the emission of white exhaust from the tailpipe. The situation escalated further with the illumination of the "Check Engine" light. Consequently, I sought professional diagnosis from a certified mechanic. Unfortunately, the diagnosis revealed a significant issue: a broken head gasket leaking into the engine. Remedying this requires a complete engine rebuild. Disturbingly, the mechanic indicated that this problem is not entirely uncommon in Lincolns, and even a full rebuild may not guarantee a permanent solution. I have come across information regarding a class action lawsuit entitled "Reed et al v. Ford Motor Company 2:2021cv00417," which I intend to contact to report my experience and contribute to their investigation. Additionally, I have contacted the original dealership where I purchased the vehicle and am actively exploring all available options to address this concern.