LINCOLN Complaints

Right rear shock assembly failed. Car has less than 45,000 miles. Ford claims they are not shipping this part.poor build quality. Afraid to drive the car very far. Poor response from Ford

This is brand new vehicle with 3,000+ miles on it. The first day owned it, around 12-21, the vehicle would not go into drive. A warning message appeared that said 'high-voltage battery warning", "The hybrid powertrain system has detected a fault". It would also flash "Full Accessory Power Active". After some internet searches I found a thread in ford that said "let the car sit for 20mins and it will restart". https://www.mustangecoboost.net/threads/i-think-i-figure-out-how-to-fix-the-full-accessory-power-active.22706/#:~:text=It%20means%20you%20have%20full,press%20the%20start%20button%20again. I did that and vehicle restarted. I made an appt with my local Lincoln dealer, Bill Collins Lincoln, and they inspected the car on 1-18 thru 1-21. They did not find anything wrong with it but did find the codes. They stated they thought the battery was dead. This was impossible due to the fact I drove the car 500 miles from Alabama to KY on 12-21. Today, 2-2-22, my wife was driving home from work and the car shut off on the interstate. When I say shut off, I mean it died at 65mph. She tried to press the accelerator and the car just continued to de-accelerate. The check engine light popped up and said "Stop Safely Now". Luckily, my wife was able pull off the interstate without causing an accident. Once stopped, she turned the vehicle off and tried to restarted it. It popped the same message about "full accessory power" and the car wouldn't start. She tried the push button start to no avail, tried the remote start to no avail. Finally she used her "phone as a key" and it started. She was able to drive home. I have called Lincoln and made them aware of the issues. They have asked for me to bring the car in immediately. I informed them I would be filing a complaint here as well. This car is a $85,000 death trap. Lincoln needs to take this very seriously and an investigation needs to open to find out why this vehicle is behaving like this. It is not safe to drive.

Vehicle was purchase in 12/2019 and garaged most of 2020 due to Covid. Started using vehicle in late 2021 and discovered a number of electrical problems that dealt directly with the safety systems of the vehicle. False vehicle theft alarms, "Pre Collision Assist Not Available" warnings continuously, "Remote Features Disabled" notices, "Hill Assist Warning " detected a failure, rear camera flickering, Adaptive Cruise control not functioning, adaptive headlights not functioning, Lane Keeping Assist warning and corrective non functional. Myself and any passengers were put at risk because of the vehicle inoperative and failing electronics. Pedestrians and Rear Cross traffic were put at rick due to intermittent failures of detectors and rea camera. Vehicle was in the possession of Planet Lincoln, Dallas for 4 different times totaling 30 days. Vehicle was examined by a Ford Engineer that was flown in from Ford Headquarters at Grapevine Lincoln for 5 days. Dealership or Ford Motors would not provide information of the issues found because of a Lemon Lawsuit we had filed. The issues began on or around August 2020. The last repair attempt by the Ford Engineer was performed in late December 2020. This attempt failed to correct all safety issues also.

The contact owns a 2016 Lincoln MKX. The contact stated while driving approximately 65 MPH, the vehicle stalled without warning. The contact stated complete failure warning message was displayed. The contact was able to pull over and restart the vehicle and functionality was returned. The vehicle was taken to a local dealer but was not diagnosed. The manufacturer was not informed of the failure. The failure mileage was approximately 43,700.

The braking system failed to adequately stop the car. In contacting the Lincoln Customer Service, this failure mode is associated with a Lincoln Customer program # 13N02. This program has a 10 years or 150000 miles limit for repair. The vehicle (MKX - 2012) has 65000 miles and was purchased 12/20/2011. It is 1 month out of the defined period. The car has only been driven a few hundred miles since 2020 due to illness and death of the owners. The brake system is a safety device and should not be considered a "Customer Care" program with limits as noted above. The failure of a breaking system will cause potential personal injury including death and should be reconsidered as a safety recall or the program should be extended. The incident of a major traffic accident on the highway was avoided that would have involved multiple cars if not taking evasive action in the median. The problem was confirmed by a dealer, verbally given the operation of the brake system. There were no warning lamps or any other indication prior to the incident. The VIN: [XXX] Thank you for your follow-up of this situation. [XXX], [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Swollen lug nuts prevent use of correct wrench or supplied wrench to remove wheel. This means inability to change a tire. Needs to be warranted for lug nuts that do not swell.

My 07 Lincoln only has around 80,000 miles on it and has water leaks causing water to pool in the floor boards thereby causing the potential for rust, electrical issues and the hazards that could result therefrom. A quick online search will reveal to you that these leaks are incredibly common and very well known among Lincoln owners and dealers alike (very, very common problem due to manufacturer defects) but Ford refuses to do anything about it. Given how widespread this problem is it seems that the right thing to do would be for Ford to issue a recall and repair these things. Problem appears to affect 99'-11 models. Thank You

There have been two recalls on this vehicle. One was a battery cable issue, the other is a backup camera issue. The battery cable was fixed. The backup camera has been worked on 6 times and has not been fixed. I have notified Lincoln they told me to visit another dealer. After two dealerships and 6 trips, the backup camera still flashes or goes blue. The dealer cannot fix. Also, the entire main screen in the vehicle has issues with 1. Locking Up (inoperable until shutting car down) 2. Screen does not automatically dim at night. Both of these issues are a huge distraction and causes us to look away from the road, or even pull over in bad areas to attempt to reset. This is also why the vehicle has been in 6 times for this issue. I believe the backup camera and screen are inter-related. Lincoln concierge has been notified. They are aware and are not fixing the issue. The vehicle is dangerous. I have videos and photos.

The contact owns a 2007 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The contact stated that the dealer refused to flush the braking system with DOT 4 fluid as per the recall remedy since there was no failure with the braking system. The dealer would only install a new brake fluid reservoir cap. The manufacturer was made aware of the issue and confirmed that since there was no failure with the braking system, the dealer would only install a new brake fluid reservoir cap. The contact had not experienced a failure. VIN tool confirms parts not available.

Car has always performed a good cold start. But, after running a while, the following has happened, and is happening more frequently: run the car, park, and then restarting after several minutes, I have put it in gear and the engine sputters and stalls. Then has to turn over several times to restart. This has also happened after running for a while and then stopping at a long red-light, engine sputtered and stalled. Also happens when engine is warmed up and sitting still, just idling. Sputtered and stalls. With always the same result on restart, has to turn over, and over, several times. These incidences are identical to the problems described in Safety Recall Notice 16S31, which includes various other ford's and lincolns(mks, mkt) of years 2013-2015, but leaves out the mkz.