LINCOLN Complaints

The contact owns a 2011 Lincoln MKS. The contact stated that upon start of vehicle, the air bag warning light illuminated on the instrument panel. The contact had initially called the dealer and was informed that his vehicle was not included in NHTSA Campaign Number: 16V247000 (Air Bags). The contact then called the manufacturer and was provided the same information as the dealer. The manufacturer referred him to NHTSA for further assistance. The vehicle had yet to be repaired. The failure mileage was approximately 113,000.

DRIVER'S SIDE DOOR LOCK WILL NOT UNLOCK FROM INSIDE OF CAR. THIS IS A SAFETY FACTOR IN THE EVENT OF AN ACCIDENT. NOT ABLE TO OPEN DOOR FROM INSIDE - HAD TO ROLL WINDOW DOWN AND OPEN FROM HANDLE ON OUTSIDE OF CAR. VEHICLE WAS STATIONARY. Note There is at least one other report of this happening on your web site and YouTube has several videos of others having this problem and how to replace the handle when this happens

[XXX] came out to his vehicle and rear seats and seat belts were melted from interior part of the seats. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The rear back-up camera regularly fails during vehicle operation, sometimes as soon as the vehicle is turned on. Turning the vehicle off and then on again will fix it temporarily. According to vehicle recall number 21V223000, the image processing module may become unable to provide video feed to the display, resulting in a loss of backup camera image. Not stated in the recall is that this has also affected (optional) side and forward cameras on the vehicle. These fail less frequently than the rear camera. The loss of video from the rear camera increases the chances of the driver running into something or someone while reversing. The vehicle has been submitted multiple times to the dealership where it was purchased in order to have it repaired. Each time the service department failed to repair it but sent it back as if it was repaired. The problem first arose a few months after the vehicle was purchased, and the instances of camera failure have increased over time.

Defective E-Latch (press button activated door latch), rear passenger side door. The button is defective- subject to recall, however, my VIN not included. In addition to the defective button installed on our car; this car has a safety design defect in that the manufacturer has not provided the rear passengers a mechanical means of escape in the event of an accident and the button malfunctions or is defective (as is the case with our vehicle). The manufacturer provides such a latch for the front seat passengers. But apparently had no concern for the safety of the rear passengers. I called Lincoln and alerted them to my concerns- they refused to replace my defective button (car out of warranty and not subject to the VIN specific recall) and similarly were unconcerned regarding my concerns over the hazards presented by the negligent design. All of these cars should be recalled and those E-Latches replaced and the rear doors retrofitted with an emergency mechanical latch.

I was driving my 2010 Lincoln MKX in heavy traffic when the signal light turned red. When I pushed the brake to stop it was very stiff and I almost hit another vehicle. I could have been seriously injured if I had it another car because there is another safety recall on this vehicle relating to the driver airbag spewing shrapnel in a front end collision. I have had the recall notice regarding the air bag for almost a year already. Ford motor company deemed my vehicle safe to drive with this airbag issue. As it turns out, the brake booster bladder has a tear in it. I purchased the vehicle in 2020 and never was never sent a recall notice on the brake booster even though Ford Motor Company knew about it. According to what I have read online, Ford Motor decided that the recall was only good for a specific amount of time. How can that possibly be the case. This is a safety issue that should be covered for the life of the vehicle. Someone needs to do something about this before someone is seriously injured or killed.

Our power steering went out while driving into town. I'm lucky my husband was driving because it was so hard to turn the car to get to a safe location. Honolulu Ford stated we have a faulty steering rack and there is a recall for this issue 19V632000 but our car is not on the recall because the state we purchased is not listed. We purchased the car in Alaska and we currently live in Hawaii. We now have to pay $3600 dollars to have the car fixed. Since there is a recall in the system for the same exact problem that happened why are we paying to fix our car? The dealership is not providing a car of us and now we have to rent a car until ours is repaired.

I was driving and when I pressed on the brake, the pedal went far down and had no indication of the care stopping. It did, but it took a long time to brake. I took it for repair at Firestone, because my dealer warranty was expired. However, the Firestone let me know there is a booster brake replacement letter; the number of the recall is: 13N02. My car still qualifies as it is under 150,000 miles. The dealership repair denies my car is eligible; the main Lincoln office customer service representative also denied my car based on the vin. Is this correct? The letter of Customer Satisfaction Warranty shoes no exception based on vin?

Takata recall. The contact owns a 2007 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was unavailable. The contact called the local dealer who confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts are not available.

The power steering assist failure began showing up as warning light when started and power steering failed. Restarting the car removed the warning light and the power steering worked again. The restart failed to clear the problem last week and I brought the vehicle into the dealership. I had found on several sites that vehicle in question is included in a Ford recall along with several other vehicle years, makes and models. Specifically, my car is sited stating 2011 to 2015 Lincoln MKT with any engine. The recall calls for replace the steering box and the assist control modular depending on the code the service person found. If the code showed differently, than a reset is to be preformed. Both of these at no charge to the owner. I advised the dealer of these sites that showed the recall. Ford has denied my VIN Number as being included in the recall. This comes despite the part that has failed is the exact same part described in the recall. The dealer states the repair will cost $3,200. Lincoln has expressed no concern that should the repair be unaffordable to owners the vehicles with this failure the vehicle is drivable, however without power steering a major safety issue is born. Lincoln claims only the part that was made in a certain plant will be covered. I understand them wanting to limit their damages by saying parts made by whoever their agent was for that group of parts have a defect and therefore the recall is limited to those with parts made by that agent. It would seem prudent if not just obvious if failures occur beyond cars with parts from the plant they have restricted the recall, that it be opened to all the parts made by any agent. Its easy to think that its not the way the part was made but the fail lies in the design or use of the part. And therefore the car manufacture is responsible for any vehicle that had the identical sister to the recall part installed. This is a matter of geographic part plant locations and not limited isolated failures.