LINCOLN Complaints

TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD WITH THE BRAKE WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED COLE FORD LLC (410 E. CHICAGO ST, COLDWATER, MI 49036(517)278-5661) AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

MY 2007 MKX ONLY HAS 135,000 MILES SINCE PURCHASE WE'VE HAD TO CHANGE FRONT AXLES, CALIPERS, 2 SETS OF LIFETIME BRAKES BUT MOST CONCERNING IS THE PTU HAS TO BE CHANGED. AS I WAS LOOKING INTO PTU INFORMATION I HAVE CAME ACROSS DETAILED INFORMATION THAT THE PTU IS A KNOWN ISSUE THROUGH THE MANUFACTURER SO I'M NOT UNDERSTANDING WHY THERE'S NO RECALL ON THIS ONGOING ISSUE. I WAS DRIVING AND STARTED HEARING A LOUD METAL THUMPING AND FELT LIKE WHEELS WERE TRYING TO LOCK UP AND WHEN BACKING INTO DRIVEWAY IT STARTED JUMPING.

MY CAR COULDN'T BREAK, SUDDENLY GOT WARNING WHILE DRIVING THROUGH A PARKING LOT BY WALMART STORE. RED "CHECK BRAKE SYSTEM" YELLOW "SERVICE ADVANCE TRAC" "BREAK" AND "ABS" DASH LIGHTS STARTED POPPING UP AND I COULD NOT EVEN BREAK A LITTLE BIT EVEN AFTER STEPPING ON THE BREAK PEDAL REAL HARD, I WAS FORTUNATE ENOUGH TO NOT HAVING ANYONE IN FRONT OF ME ON THE PARKING LOT AS I ABSOLUTELY COULDN'T BREAK!!!!!! I PUT MY BLINKERS ON AND PLACED THE CAR IN PARKING GEAR, YET IT WOULDN'T STOP!! I FINALLY HAD TO TURN OFF THE IGNITION THEN THERE WAS A BIG SHAKE AND THE ENGINE STALLED FINALLY AND VEHICLE CAME TO A HALT. VEHICLE HAD TO BE TOWED TO THE LOCAL DEALERSHIP VIA AAA TOWING. THE LOCAL LINCOLN DEALERSHIP DID NOT SHOW ANY CONCERN AND WERE COMPLETELY IGNORANT OF MY NARRATING THIS TO THEM. THEY SIMPLY SLAPPED A CHARGE OF $3061 AND SAID THAT IT NEEDS REPLACING ABS MODULE AND A CHANGE OF HCU (HYDRAULIC CONTROL UNIT) AND STATED THAT THERE IS NO RECALL ON THESE COMPONENTS. I CALLED LINCOLN GLOBAL TO PLACE A COMPLAINT AND TO CHECK IF THIS WAS A 'KNOWN' ISSUE WITH LINCOLN MKZ 2011 MODEL. THEY SAID CURRENTLY THEY DO NOT HAVE A RECALL ON THIS COMPONENT. I STRONGLY BELIEVE THIS IS A SERIOUS SAFETY CONCERN AS IT AFFECTS BRAKES DIRECTLY AND THERE IS ZERO POSSIBILITY TO STOP THE VEHICLE. I WAS FORTUNATE THIS OCCURRED IN A PARKING LOT WHERE THERE WAS NOT ANYONE IN FRONT OF MY VEHICLE WHILE IT OCCURRED. WHILE I'M WORKING WITH THE DEALERSHIP ON GETTING THE PRICE OF THE SERVICE A LITTLE DOWN, THATS NOT OF MY MAIN CONCERN. THE BRAKE FAILURE OF THIS NATURE COULD BE FATAL FOR BOTH DRIVER/PASSENGER AND PEOPLE ON THE WAY OF THE VEHICLE. PLEASE LODGE THIS AS A RECALL INVESTIGATION/COMPLAINT. THERE IS NO ISSUE FOUND WITH THE BREAK PADS OR BREAK LINING, DRUM ETC. ALL ARE NORMAL. VEHICLE IS REGULARLY MAINTAINED WITH SAME LINCOLN DEALERSHIP AT ALL TIMES AT ALL GIVEN INTERVALS.

STEPPED ON BRAKE, MADE NOISE AND PEDAL WENT ALL THE WAY TO TO THE FLOOR AND WOULD NOT STOP ALMOST HITTING CAR IN FRONT OF ME.

TURBO HAS GONE OUT BUT THIS MAKES THE SECOND TIME THAT THIS HAD HAPPENED. I HAVE INVESTIGATED THIS PROBLEM WITH OTHERS AND HAVE FOUND THE SAME PROBLEM WITH THE TURBOS! I NOTICE IT SMOKES EXCESSIVE AND WAS TOLD ITS A FIRE HAZARD AND NOT TO DRIVE ON HIGHWAY. THIS PROBLEM OCCURRED WHILE DRIVING ON THE STREET WHEN IT BEGAN LOSING POWER TO ACCELERATE!

ON WEDNESDAY 4/7/21 MY CAR SHOWED A WARNING OF LOW OIL PRESSURE 1X FOR ABOUT 6 SECONDS. THE ENGINE LIGHT WAS ON AFTER THAT. TOOK IT TO A LOCAL TUFFY SHOP. BOTH TURBOS ARE BLOWN!! THE ENGINE LIGHT BRINGS UP EMISSION PROBLEM AND CATYLYTIC CONVERTER. NOTHING ABOUT ANY ENGINE ISSUES!! THE MECHANIC SAID THERE IS OIL SHOOTING INTO MY ENGINE!! I JUST GOT AN OIL CHANGE 3 WEEKS AGO, MY CARS OIL METER READS FINE. NO LOW OIL!!! THE CAR DRIVES FINE. NO INDICATION. NO OIL LEAK, BRAND NEW OIL PAN, OIL IS NOT LOW!! HOW IS THIS POSSIBLE?? THE CAR IS AS QUIET AS A CHURCH MOUSE. NO ENGINE KNOCKING, NO OVERHEATING NOTHING . THIS IS OBVIOUS A PROBLEM. WHY ISN'T THERE A RECALL ON THE TURBOS IF THEY KNOW THEY GO BAD???? WHAT IS THE INDICATOR??? I NEED HELP WITH A NEW ENGINE, I LOVE THIS CAR😭😭😭

TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) AND 21V158000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. CAPITOL FORD (919 CAPITOL EXPRESSWAY AUTO MALL, SAN JOSE, CA 95136, (408) 265-6000) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE BRAKES HAD BECOME SPONGEY. THE APPROXIMATE FAILURE MILEAGE WAS 49,600. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I OPENED MY CAR DOOR FROM THE INSIDE DRIVERS SEAT AND HEARD A LOUD POP. MY DOOR HANDLE DOESN'T SEEM BROKEN, BUT WILL NOT OPEN FROM THE INSIDE NOW. THE CAR WAS IN PARK WHEN IT HAPPENED.

TL* THE CONTACT OWNS A 2011 LINCOLN MKX. THE CONTACT STATED WHILE DRIVING 15 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO RESPOND UNTIL THE BRAKE PEDAL REACHED THE FLOORBOARD. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO PARKS LINCOLN OF GAINESVILLE (3333 N MAIN ST, GAINESVILLE, FL 32609) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE REMAINED AT THE DEALER UNREPAIRED. THE CONTACT STATED THAT THE FAILURE OCCURED THREE TIMES. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 74,000. THE VIN WAS NOT AVAILABLE.

GOING DOWN THE HIGHWAY MY TRANSMISSION ON MY 2012 NAVIGATOR AUTOMATICALLY DOWN SHIFTED TO 1ST GEAR. I PULLED OVER AND SHUT THE CAR OFF. WHEN I TRIED TO START IT THE INTERIOR AND EXTERIOR LIGHT FLASHED ON AND OFF. AFTER I SHUT THE CAT DOWN AGAIN I TRIED RESTARTING THE CAR AND IT STARTED NORMAL BUT IT WOULD NOT GO OUT OF 1ST GEAR. I DROVE HOME AND CALLED PORTSMOUTH FORD IN PORTSMOUTH NH TO SCHEDULE AN APPOINTMENT TO HAVE THE MALFUNCTION EVALUATED WHEN I STARTED THE VEHICLE ON 4/1/2021 TO TAKE IT TO THE GARAGE THE VEHICLE SEEMED TO HAVE RESET ITSELF AND THE TRANSMISSION WORKED CORRECTLY. ONCE AT THE GARAGE THE TECHNICIAN STATED THAT THE PROBLEM WAS A MOLDED LEAD IN THE TRANSMISSION COVERED BY RECALL 19N01 (RECALL# 16V248000 POWERTRAIN AUTOMATIC TRANSMISSION) AND WOULD BE FIXED UNDER THE WARRANTY. ONCE I GOT HOME I GOT A CALL FROM THE GARAGE THAT LINCOLN WOULD NOT COVER THE REPAIR BECAUSE THERE WAS NO CODE. I CALLED LINCOLN MYSELF AND THEY TOLD ME IN SO MANY WORDS 'NO CODE NO FIX" I STATED TO THEM WHAT HAD HAPPENED AND COULDN'T UNDERSTAND WHY THERE WASN'T A CODE AND WHY DID THE VEHICLE RESET ITSELF AND THAT I WOULD NOT HAVE CALLED THE GARAGE IF THERE WASN'T A PROBLEM. I ALSO MENTIONED THAT BECAUSE OF THE WAY THINGS HAPPENED THAT THERE COULD HAVE BEEN A COMPUTER MALFUNCTION FOR THE REASON FOR THE CODE NOT SHOWING UP BUT THE TECHNICIAN FROM PORTSMOUTH FORD, WITH 35 YRS EXP., DOES THINK THE PROBLEM IS IN THE TRANSMISSION. THEY SAID THAT DOESN'T MATTER NO CODE NO FIX . IT IS CLEAR THAT FORD IS INTENTIONALLY LIMITING THE SCOPE OF THE RECALL TO MITIGATE THEIR LOSSES AT THE EXPENSE OF MY FAMILY'S SAFETY